1. Kimberly Bunting
9700 East Iliff Avenue Unit K138  Denver, Colorado 80231  Phone: 303-408-0914  E-Mail: kimbellarose87@yahoo.com
Objective
To obtain a position as a customer service representative in a company that will allow me to utilize and expand my vast retail,
sales, and customer service skills while offering opportunities and advancement for professional growth
Skills
Advanced knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and
transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production
techniques, and disposal methods
Advanced knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and
groups, and the measurement of training effects
Advanced knowledge of principles and methods for showing, promoting, and selling products or services. This includes
marketing strategy and tactics, product demonstration, sales techniques, and sales control systems
Advanced knowledge of principles and processes for providing customer and personal services. This includes customer needs
assessment, meeting quality standards for services, and evaluation of customer satisfaction
Advanced knowledge of Microsoft Office, Excel, PowerPoint, Outlook, and Publisher
Experience
Good Sam RV/Ford Motor Company, Denver, CO March 2015- Current
Insurance Sales Representative
Develops base for long-term sources of clients by using referrals, occupational, and special-interest groups to compile lists of
prospects
Determines clients' particular needs and financial situations by scheduling fact-finding appointments; determining extent of
present coverage and investments; ascertaining long-term goals
Develops a coordinated protection plan by calculating and quoting rates for immediate coverage action and long-term strategy
implementation
Approaches potential clients by utilizing mailings and phone solicitation; making presentations to groups at company-
sponsored gatherings; speaking publicly to community groups on the subject of financial well-being
Recipient of 100% QA Award and Top Sales Representative Award in 2016
KimBella Rose LLC, Denver, CO March 2014- Current
Owner, Cosmetologist/Image Development Specialist/Life Coach
Recommends and explaines the use of cosmetics, shampoos, conditioners, and creams to soften and strengthen skin/hair and
enhance and restore natural appearance
Coordinates details of events such as conferences, weddings, birthdays, anniversaries, charity events, surprise parties, trade
shows, sales meetings, business meetings, employee appreciation events and virtual events
Attaches wigs or hairpieces to model heads and dress wigs and hairpieces according to instructions, samples, sketches or
photographs
Analyzes patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles
Recommends, administers, and interprets standardized career assessment inventories

2. John Casablancas Modeling and Acting Career Centers, Denver, CO July 2013- January 2014
Career Counselor/Mentor Assistant to Regional Director
Maintained strict confidentiality of highly sensitive client, financial, employee and personal information; exercise discretion
and judgment in all situations
Managed the Regional Director’s calendar by coordinating all parties' agendas, confirming and entering appointments, and
making certain he/she is adequately prepared prior to each appointment
Tracked and managed follow-up for the Regional Director’s correspondence, including conducting research, preparing,
drafting and tracking responses
Arranged and booked all domestic and international travel and hotel arrangements for the Regional Director and any
required third parties; revised as needed; liaised with outside travel agent when appropriate
Performed general office duties including but not limited to handling incoming mail, filing, photocopying, faxing and
maintaining files and records
24-7 Intouch/Netflix, Aurora, CO July 2012- January 2013
Customer Care Representative
Provided technical assistance with devices such as: PC, Mac, Xbox 360, Playstation 3, and the Wii
Provided exceptional customer service and problem solving by responding to all inbound calls
Assisted customers with new and existing accounts, website navigation, and account billing
Communicated information to a variety of non-technical and technical customers
Awarded 100% quality assurance consecutively for 4 months
Merchant Services Direct, Centennial, CO July 2011- February 2012
Sales Representative
Scheduled and met with potential and new merchants to initiate point of service systems, ATMs, and data entry systems
Persuasively articulated Merchant Services Direct’s services, benefits, and processes to potential targets
Met monthly sales targets according to sales plan
Analyzed credit for business merchants
Sprint, Aurora, CO January 2008- May 2009
Credit Analysis/Payment Specialist
Evaluated customer records and recommended payment plans based on earnings, savings, payment history, and purchase
activity
Analyzed client credit data and financial statements to determine the degree of risk involved in extending credit
Reviewed individual or commercial customer files to identify and select delinquent accounts for collection
Consulted with customers to resolve complaints and verify financial and credit transactions
Education
Pearson VUE State Licensing Facility, Denver, CO September 2016
License, Casualty and Property
The Art Institute of Colorado, Denver, CO November 2012
Surf Safe Certification
The Art Institute of Colorado, Denver, CO August 2012- Current
Culinary Arts Program
Cutting Up Beauty Academy, Denver, CO February 2006- April 2007
Cosmetology License
William Smith High School, Aurora, CO August 2003- May 2005
General High School Diploma
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