1. CV ShaikhSultan
ssultank4@gmail.com
Page 1 of 4
CurriculumVitae
Shaikh Sultan
ssultank4@gmail.com
+971563460616
Dear Sir/Madam,
Please find my candidature for your kind consideration for a System Administrator, Desktop
Engineer, IT Technician, IT Support or any other Information Technology related position
within your organization.
I have over two years plus of experience in the IT field Along with my MCSA & Desktop
Engineering certifications. Whilst I look forward to your review and consideration, I am also
open to any queries that might arise with regards to my candidature and would be honored
to be personally available at your earliest convenience.
I am hoping for a positive response from you at the earliest.
Thanking you,
Sincerely,
Sultan Shaikh

2. CV ShaikhSultan
ssultank4@gmail.com
Page 2 of 4
Career Objective: To contribute towards organization growth to the best of my ability as
well as avail the opportunity to grow personally.
Profile Summary
 Ability to manage all aspects of Help Desk, LAN, Server and Wireless Network.
 Answer user's inquiries in person, email & via telephone concerning systems operation.
 Hands on exposure in Client Management, Call Management, Customer Support, Customer
Escalation Management, Customer Satisfaction and Troubleshooting.
 Expert in BMC Remedy Helpdesk tools.
 Ability to handle Annual Maintenance Contract for multiple Customer Sites.
 Extend regular Maintenance & Technical support to the external Customers and End users on
site.
 Self-motivated and team oriented; an effective team player.
 Capable of managing multiple cross-functional teams with excellent communication and inter-
personal skills with expertise in proposals and client interaction, estimation techniques etc.
 Ability in handling/configuration of DHCP, DNS and Active Directory.
 Hands on experience in Windows Server Installation, Configuration and Troubleshooting.
 Working knowledge of Mobile devices and different mobile OS platform.
 Expertise in installation and configuration of servers, desktops and Laptops. Users & group
policy management.
Academic & Professional Knowledge
 B.COM Final Year passed with 54%, (2013) from Mumbai, India. (Certificates duly attested by the
UAE Embassy)
 DESKTOP ENGINEERING Certified (2014) from CMS institute, Mumbai, India.
 MCSA Windows Server 2012 Certified.
 MCP Win 8.1 Certified.
 MCSA Windows Server 2012 Course attended (2014) from CMS, Mumbai India.
 MCP Win 8.1 Course attended (2014) from CMS, Mumbai India.

3. CV ShaikhSultan
ssultank4@gmail.com
Page 3 of 4
Technical Skills
SERVER & DESKTOP OPERATING SYSTEM (S):
Dos,WindowsXP,VISTA , Windows7,Windows8 , Windows8.1, Windows10, Windowsserver2008 and
Windows2012 (Standardand Enterprise Edition) Installation&Troubleshooting.
APPLICATON(S),ANTIVIRUS,TOOL(S) ANDUTILITIES:
Installation,Configuration andTroubleshootinginMSOffice 2010/2007/2003/XP/97, NortonAntivirusand Quick
Heal Scan Enterprise, BMCRemedyTool, Desktops, laptops, network printers, Scanner, Peripherals, Mobile
devices and Wireless Network devices.
LAN:
Troubleshooting&Maintenance inLAN.Implementationof WindowsbasedNetwork,Server&ClientNetworking
and Troubleshootingof Internetrelatedproblems.
Work Experience
Tot al Experience of 2 years in IT Field
Workedas DesktopEngineer inMIMAS BEYOND IT(1 ½ Years) from13th
Oct 2013
to 10th
Apr 2015.NewMumbai, India.
 Installation, Configuration and Troubleshooting of DELL & HP Desktops, Laptops and Servers.
 Handling Annual Maintenance Contract for multiple Customer Sites.
 Analyze, resolve and log details of technical errors occurring with the systems and hardware and
Managing Incident records.
 Installation & Configuration of software packages in Computer.
 Installation & Updating of antivirus software, virus removal tools & security patches.
 Troubleshooting and resolving user’s system & network related problems.
 Setup and maintained corporate virus scanning software ( Quick Heal Antivirus)
Worked as Senior DesktopEngineer inCOREIT Solutionfrom 27th
April 2015 to
15th
Sep2015. Mumbai, India
 Receive and record technical support calls from end users by using Helpdesk tool (BMC- Remedy)
 Attend and support end users queries on a daily basis.
 Perform daily checks on IT systems.
 Configuring and supporting Microsoft outlook 2003/2007/2010
 Setup and maintained corporate virus scanning software ( Symantec Antivirus)
 Acted as the first point of contact for all IT services provided by IT Department. Prioritize all
tickets ensuring all queries resolved within defined Service Level Agreements and monitor SLA
breached tickets.
 Installation of Printer (HP & Cannon).

4. CV ShaikhSultan
ssultank4@gmail.com
Page 4 of 4
Personal Details
FULL NAME : SHAIKH SULTAN NOORUDDIN
SEX : MALE
DATE OF BIRTH : 2nd March 1990
NATIONALITY : INDIAN
MARITAL STATUS : MARRIED
PLACE OF BIRTH : MUMBAI
VISA STATUS : EXPIRE ON 14TH MAY 2016
LANGUAGE KNOWN : ENGLISH and HINDI (Fluent in Reading and Writing)
AVAILABILITY TO JOIN : IMMEDIATELY
CONTACT NO. : +971563460616
Email : ssultank4@gmail.com