1. CURRICULUM VITAE
Name: - Gokulendu Sharma
Address: - 111, Yamuna Nikunj, Near Preetam Poli,
Temple Road. Nathdwara. 313001 (Raj.)
Contact No. 09983232736
E-Mail Sharma.gourav.gourav5@gmail.com
Career Objective:-
Seeking a challenging career in the IT (System/ Network Administrative / Technical support
engineer) etc. in a professionally managed company with learning and growth opportunities
having adequate authorities and responsibility to implement the skills being acquired thereby
contributing to the progress of the firm and thus grow personally.
To excel in the field of Retail, Sales and Marketing to be a part of growth oriented team with
challenging environment
Consistently analyze and improve technical capabilities related to the field of information
Technology there by increasing the efficiency and become completive with the fast growing IT.
Qualification Board/University Year
B.A. Jodhpur National University 2010
Sr. Secondary R.B.S.E., Ajmer 2009
Secondary R.B.S.E., Ajmer 2007
Technical Education
 DCA (Diploma in computer application) from ETC computers Nathdwara (Raj)
 Basic electronics & computer assembling from GT college Udaipur (Raj)
 MCSE+CCNA+RSCE from GT collage, Udaipur ( Raj)
Technical Skills
 Cisco Router & Switch experience with emphasis on Cisco IOS
 Routing protocols ( RIP, OSPF, IGRP, and EIGRP)
 Local Network technologies ( Ethernet , Fast Ethernet, Gigabit Ethernet0
 Inter connecting , configuring administrative networking devices including Cisco routers
and switches

2.  Good understanding of cabling of rack and patch panel, hands-on experience on router
like Cisco, 2600,2800,3600,3800,7200 series & Cisco Switch3es 3500,2900 series.
 Configuring and Administering Windows 2000/2003 Professional and Server
 Installing configuring and maintaining ADS, DHCP, DNS and WINS services.
 Planning & development of small to medium size LAN with various operating systems
 Trouble shoot with PC hardware , start up, networking problems
 Formatting , loading operating system and software Installations computer skills
 Installation and configuration of Printers.
 Assembling of computers & Users management rights.
 Installation & configuration of local & Network Printers.
 Maintenance and troubleshooting of various hardware components of PC’S and fine
tuning of systems.
 Troubleshoot in IDS like ODBC Problem, DLL error & Login Issue.
Technical Summary
Operational Systems - Microsoft Windows 95/98/NT 4.0/200 / XP /2003 workstations,
Windows Server, 2000/2003 and Exchange Server 2003 Windows 10.1, Linux Based Server
& MAC OS.
Network Application – Citrix, Prism, PMS, SAP, Talisma.
Online Software - IDS Fortune (All Versions), SAP (System Analyzes Programmed)
Software Quick Heal, Microsoft Office Communicator, Symantec, Real VNC Viewer, Net
meeting, Team Viewer, Show my Pc
Software & Anti-Virus - Microsoft Office 2003 & 2007, office XP, Quick Heal, Symantec.
Professional Employment
1. 10 months experience in IT field at Vibhuti computers & Peripherals sec.4 Udaipur &
Tamanna InfoTech Udiya pole Udaipur.
2. Company Profile- INDERRESIDENCY 5 STAR HOTEL (SEASONS GROUPS 150
Rooms)
Location - Udaipur
Designation - System support / Network Engineer
Experience - from Aug 2010 to Sep. 2011
3. Company Profile- Mahindra Logisoft Business Solution (A subsidiary of Tech
Mahindra)
Location - Mahindra Holidays & Resort India Limited, Kumbhalgarh (Clint Location)
Designation - Technical Infrastructure management Engineer – (Desktop Support)
Experience - from Sep. 2011 to June.2013
4. Company Profile – Mahindra Holidays & Resorts India Ltd. (No.1 Timeshare Group
in Asia)
Location – Kumbhalgarh Rajasthan
Designation – Sales Executive

3. Experience – June 2013 to Till Date.
IT Role & Responsibilities
 Resolving IP conflicts and solving domain connectivity problems
 Installing configuration and customized various application software.
 Installing configuring and Maintaining ADS, DHCP, DNS, and WINS services
 Remote management using Remote Administration software like Remote Desktop.
Tight VNC.
 Install Patches/ patches /updates and service packs.
 OS Installation, Re Installation, troubleshooting, administration & up gradation.
 Configuration of printers and resolving printing problems of users.
 Diagnosis on Mail client (MS Outlook 2003/07/10 & 13)
 Hardware trouble shooting and getting the same resolved
 Taking data back up operations as per the backup policy
 New users, taking out billing reports etc.
 Support the collaboration tools (VC, Projector & Audio equipment )in conference
meeting rooms as required
 Create hardware asset database by recording information like configuration details,
serial number, asset code, warranty and AMC details
 Record all installation of new machines movement within site /locations, changes in
configuration of machines
 Recovering user’s data through various data recovery software’s.
 Network printer configuration & print Queue Management
 Taking care 3 Properties by Remote Support.
 Software installation / configuration and usage Visual Studio outlook Express, 2003
& 2007 Backup
 Installation WI-FI Network and trouble shooting
 CC TV Camera Problems and trouble shooting
 Intercom Telephone Line & EPBX Server Maintenance
 Handling of LAN, IDS software, SAP, hardware and Resort all IT related operations
Current Role & Sales Responsibility
 Identifying new Guest and developing sales leads.
 Giving presentation for the products and convincing them for upgrading to higher
products ( Membership up gradation)
 Supervise and coordinate daily sale target with team member.
 Ensure that selling strategies are adhered to during negotiations and maximize up
selling opportunities whenever possible.

4.  Cross departmental selling.
 Marketing, meeting and greeting guest.
 Planning for business & analyses the needs of the operation
 Recognizing, understanding differences & trends.
 Building relationship with the guest for the Product selling and taking care of
feedback about the resort to keep in high standard
 Maintaining and developing relationships with existing customers in person and via
telephone calls and emails.
 Representing company at trade exhibitions, events and demonstrations
 Advising on forthcoming product developments and discussing special promotions
 Creating detailed proposal documents, often as part of a formal bidding process
which is largely dictated by the prospective Guest.
 Recording sales and order information and sending copies to the sales office, or
entering figures into a computer system
 Reviewing My own sales performance, aiming to meet or exceed targets
 Gaining a clear understanding of customers' businesses and requirements
 Attending team meetings and sharing best practice with colleagues
Strengths
 Excellent communication & Management skills
 Problem solving abilities
 Friendly & Self Motivated
 Pressure Handling
 Recognized for sincere, responsible , hard working and positive attitude towards
deliverables
 Having 4 year experience in field of IT support
 Quick Leaner, team worker and innovative thinker
 Having 3 Years successful experience in Sales
 Have a strong learning curve.
References
1. Mr. Neeraj Sharma (Sr. IT Manager in Mahindra Holidays & Resorts India Ltd.)
2. Mr. Antriksh Sharma (Sales Manager in Mahindra Holidays & Resorts India Ltd.)
Personal Profile

5. Date of Birth : - 05 DEC 1989
Father’s Name : - Sh. Chandra Kant Sharma
Mother’s Name : - Smt. Krishna Sharma
Permanent Address : - Yamuna Nikunj, temple road Nathdwara
Sex : - Male
Martial Status : - Married
Religion : - Hindu
Nationality : - Indian
Language Known : - Hindi, English, Mewadi & Gujrati.
I hereby declare that the information shown above is true to the best of my knowledge and belief.
Date: - (Gokulendu Sharma)