Developing a Lync Deployment Plan

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We recently hosted a webinar to help customers answer the many questions and challenges around integrating Microsoft Lync with legacy communications infrastructures. We discussed best practices and recommendations learned from our extensive experience designing and managing hundreds of unified communication implementations, some common questions around Lync, IM and Presence and why SIP Trunking is critical to your Lync implementation.

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Developing a Lync Deployment Plan

  1. 1. Developing aLync Deployment Plan
  2. 2. Agenda 1. Microsoft Lync Overview 2. What makes a successful deployment 3. Selling it to the Business 4. Planning considerations 5. Q/A Roundtable
  3. 3. What is driving Employees to be Overwhelmed?Growth in Workforce Distribution ▪ Shifting workforce: About 1/3 of US workers are currently freelance staff ▪ Work from home: 63 million will telecommute in the US by 2016Lack of Technology Integration ▪ Overwhelmed: Businesses average more than six communications devices and almost five communications applications per employee ▪ Frustrated: Collaboration inefficiencies waste up to 25% of staff timeDemand for New Modalities ▪ Mobile phone = New PC: 600 million smart-phones will be used for business in 2011 ▪ Virtual meetings on the rise: Videoconferencing technology could replace 20% of business travel WW
  4. 4. The Microsoft Communications Offering Authentication Authentication Authentication Authentication Administration Administration Administration Administration Storage Storage Storage Storage Authentication Authentication Authentication Administration Administration Administration Storage Storage Storage
  5. 5. The Microsoft Communications Offering Instant Telephony and Messaging Voice Mail Unified E-mail and Conferencing: Calendaring Audio, Video, Web Authentication Administration Storage Compliance On-Premises In the Cloud
  6. 6. Lync Provides a Consistent Experience Across Office Common features across Microsoft Word, Excel, PowerPoint, Outlook, and SharePoint can help to improve the user experience Contact Card Click to communicate from Microsoft Presence in SharePoint Backstage™ view (Word, Excel, PowerPoint)
  7. 7. What makes a successful deployment Peter Baxter, Senior Consultant
  8. 8. Selling to the business Increased Enhanced Existing Infrastructure Productivity Communication Return on Gaps Investment Required Investment Customer Greater Usability Satisfaction
  9. 9. When projects go wrong Double Triple Face face face palm palm palmProject ProjectSuccess Failure
  10. 10. Key contributors Executive Business-IT Adoption & Phased Sponsorship Alignment Change Rollout Management
  11. 11. Executive Sponsorship Executive Sponsorship • Executive strategy • Objectives and goals • Critical success factors • Top down support • Identification of resources • Buy-in
  12. 12. Business – IT Alignment Business-IT Alignment • Understand key business requirement • Share information on critical business and IT workflows
  13. 13. Adoption & Change Management Adoption & Change • Identify key product champions acrossManagement the organization • Increase knowledge of existing IT/ Business processes with stakeholders • Product demonstrations • Collaborative problem solving with product features
  14. 14. Phased Rollout Phased Rollout • Prioritize • Use Business Goals and Objectives • Use Business Critical Features. • Low Hanging Fruit • Pay for the Features you need when you Need them
  15. 15. Design & Roadmap Prioritized Business Technical Requirements Assessment As-Is To-Be Design & Roadmap (Business Case)
  16. 16. Technical & Planning Considerations Dino Caputo, Senior Consultant, Microsoft Lync
  17. 17. Lync 2010 High-Level Architecture PSTN
  18. 18. Voice in Lync 2010 WAN PSTN
  19. 19. 4 Topology Basics You Must Know Before PlanningStandard vs. Enterprise Is Voice involved?Exchange Integration Internal Only or for Voicemail Remote Access
  20. 20. Cloud Considerations & Scenarios Hybrid-Lync All in Cloud Lync 2013 On Prem & Changes Exchange in Cloud
  21. 21. Planning for Voice – Top 3 ConsiderationsBandwidth QoS Sip Trunking vs.Estimation Traditional Circuits
  22. 22. Questions
  23. 23. Next Step – Lync Collaboration & Voice POC B+T PHASE 1: Discovery and Design T PHASE 2: Lync Online Build T PHASE 3: Architectural Design Session B PHASE 4: User Workshop B+T PHASE 5: Review & Recommendations Stakeholders: Up to 10 End Users + Relevant IT Leadership Duration: 30 Day Structured Evaluation Deliverables: Roadmap Recommendations Contact microsoft@softchoice.com or your account representative.

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