Maximize business agility and it efficiency with enterpr mpeck ro_v3

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Maximize business agility and it efficiency with enterpr mpeck ro_v3

  1. 1. <Insert Picture Here> Maximize Business Agility and IT Efficiency with Enterprise Manager 11g Martin Peck Director Sales Consulting, Eastern Europe and CIS
  2. 2. Agenda • Enterprise Manager Product Strategy • Business-Driven Application Management • Challenges • Capabilities • Customer Case Studies • Summary
  3. 3. Business-Driven IT Management Services CloudCustom Applications Third Party Applications Packaged Applications Middleware Oracle Support Virtual Environments StorageServers Databases Web Portal Product Catalog Order Entry Service Shipping Service Billing Service Other Services… Business Services and Activities Business-Driven Application Management Integrated Application-to-Disk (Cloud) Management Business Users and Customers Integrated Systems Management and Support Business Transaction Business Transaction
  4. 4. Business-Driven IT Management Services CloudCustom Applications Third Party Applications Packaged Applications Middleware Oracle Support Virtual Environments StorageServers Databases Web Portal Product Catalog Order Entry Service Shipping Service Billing Service Other Services… Business Services and Activities Business-Driven Application Management Integrated Application-to-Disk (Cloud) Management Business Users and Customers Integrated Systems Management and Support Business Transaction Business Transaction
  5. 5. Business - IT Disconnect What the business wants to know – • How many users accessed my application in last 30 days? • How many orders did I accept? • Which customers/partners did the orders come from? • What percentage of these orders did I process within 24 hours? How many took longer than 72 hours? • What caused 30% of my orders to fail? What IT can only respond with – • The application was up 99% of the time • We had 200 concurrent sessions at peak load • Every server and service in the order management application met it’s performance and availability SLA • When faults were logged, we are able to resolve them within 2 hours • We had 4 hours of unscheduled downtime on the messaging system Business Owner Users KPIs Business Owners Servers Resources Metrics Applications Composites Services Transactions Processes System Administrators Application Architects
  6. 6. Solution: Business-Driven Application Management User Experience Management Resolve issues before the business is impacted Business Transaction Management Manage what matters most to the business Business Service Management Lowering the total cost of ownership Business Owners System Administrators Application Architects
  7. 7. Solution: Business-Driven Application Management User Experience Management Resolve issues before the business is impacted Business Transaction Management Manage what matters most to the business Business Service Management Lowering the Total Cost of Ownership
  8. 8. User Experience Management Key Challenges User Experience Management Business Transaction Management Business Service Management User Session Analysis Enterprise Ready Business – IT Correlation 1. Can I monitor all user sessions? Can I replay a particular session, and see what actions the user did / did not take? 2. Can I develop business actionable information from my user monitoring? 3. Does the solution • Require custom instrumentation? • Support web and packaged applications? • Secure business data?
  9. 9. User Experience Management Key Capabilities User Session Analysis Enterprise Ready Business – IT Correlation User Experience Management Business Transaction Management Business Service Management • Monitor User Sessions, Transactions, Application Pages • User Session Analysis - Identity / name - History - Search • Session Replay • Visibility into actions that that the user did not take
  10. 10. Internet Cloud DatabasesApplication Servers Web Servers Hosts User Experience Management Approaches User Communities Synthetic Test Monitoring Real User Monitoring
  11. 11. User Experience Management Key Capabilities User Session Analysis Enterprise Ready Business – IT Correlation User Experience Management Business Transaction Management Business Service Management • Built-in Analytics with business data • User Transaction Definition & Monitoring. Conversion rates between steps • Business / Application error monitoring (based on content)
  12. 12. • Analysis of user experience information based on ―cube based data sets‖ • Successive drill down to identify trends • Customizable dimensions that can be based on business data – order value, product id, etc. Built-in Analytics with Business Data Business Transaction Analyses Usage Reports: • Usage by Country/State • Revenue
  13. 13. User Experience Management Key Capabilities • Accelerators for EBS, Siebel, PeopleSoft, JDE, WebCenter • Integration with Business Intelligence solutions • Role-based access, including security officer role User Session Analysis Enterprise Ready Business – IT Correlation User Experience Management Business Transaction Management Business Service Management
  14. 14. User Experience Management Delights customers and recovers revenue lost because of IT issues ―With insights from Oracle Real User Experience Insight, we now get notified within a couple of minutes when something goes wrong—if no new orders are coming in or if the end-to-end processes aren’t working normally. That helps us both lose less money as well as make more money.‖ Oscar Diele, Global Vice President of E-Commerce at TomTom ―NetApp NOW™ is a key online application, providing an array of self- service capabilities ….Oracle's Real User Experience Insight … offers the ability to combine business, application and diagnostics data to provide a complete view of business performance. It will enable a better understanding of potential issues and resolve them before they impact our global users and our business. Tracy Ferrell, Director Applications Management, NetApp
  15. 15. Solution: Business-Driven Application Management User Experience Management Resolve issues before the business is impacted Business Transaction Management Manage what matters most to the business Business Service Management Lowering the Total Cost of Ownership
  16. 16. Business Transaction Management Key Challenges User Experience Management Business Transaction Management Business Service Management Transaction Monitoring Exception Management Business Context 1. What is the status of my in-flight transactions? Where is the order I placed? 2. Can I get business actionable information from my transaction monitoring? e.g. customer category, order value 3. When errors and exceptions occur can I determine which transaction is affected? Can I do the same with business exceptions?
  17. 17. Business Transaction Management Key Capabilities • Oracle buys AmberPoint, a leader in Business Transaction Management • Enhances Oracle Enterprise Manager’s Business Transaction Management capabilities • AmberPoint complements the performance diagnostic, configuration management, and lifecycle management capabilities of Oracle Enterprise Manager Transaction Monitoring Exception Management Business Context User Experience Management Business Transaction Management Business Service Management
  18. 18. Business Transaction Management Key Capabilities • Monitor in-flight transactions • Tracing across tiers and across applications • Tracing of synchronous and asynchronous transactions • Transaction level agreements Transaction Monitoring Exception Management Business Context User Experience Management Business Transaction Management Business Service Management
  19. 19. Business Transaction Management Key Capabilities • Leverages transaction content/payload • Business visibility into critical business data, such as impacted revenue, customer name, product id • Search messages and transactions based on business data Transaction Monitoring Exception Management Business Context User Experience Management Business Transaction Management Business Service Management
  20. 20. Business Transaction Management Key Capabilities • Correlate faults & errors to individual transaction instances • Monitor Business &Technical exceptions – Stalled transactions, missing steps, error messages – Incorrect data values, boundry conditions, etc. – Business conditions, such as credit denied, orders over $1M, shipment longer than 7 days Transaction Monitoring Exception Management Business Context User Experience Management Business Transaction Management Business Service Management
  21. 21. 21 Exception Management Real-time Detection of Exceptions • User-defined Exception Policies: Can leverage message content • Flexible probe points: doesn't have to see every step • Take action... – Notify, intervene, etc – Can invoke other systems – trouble ticketing, other exception handlers, etc Rejected Order Alert
  22. 22. Business Transaction Management Better service, lower cost, less risk ―This has enabled us to deliver better service to our partners. It has also enabled us to save money as we are better equipped to avoid SLA penalties and our eCommerce business is running more cost effectively. We are able to track everything and have a much more comprehensive view of how our business is running.― Cedric Demarchez, eCommerce Project Manager for Mondial Assistance Group IT "When we span systems trying to achieve a larger level transaction, and we're experiencing some unexpected behavior, our ability to peek into those systems and see messages flying around the environment allows us to troubleshoot and react much more quickly.― Jorge Mercado, Lead Architect, MedicAlert
  23. 23. Solution: Business-Driven Application Management User Experience Management Resolve issues before the business is impacted Business Transaction Management Manage what matters most to the business Business Service Management Lowering the Total Cost of Ownership
  24. 24. Business Service Management Key Challenges User Experience Management Business Transaction Management Business Service Management Service Dependency & Models Service Lifecycle Management Service Performance Management 1. What application and system components is my service dependent on? How will changes to any affect the other services? 2. Can the service implementers understand why performance & availability is not meeting expectations? 3. How do I track changes made? Can I compare my settings between two environments? Can I automate repetitive tasks, like cloning & patching?
  25. 25. Business Service Management Key Capabilities Service Dependency & Models Service Lifecycle Management Service Performance Management User Experience Management Business Transaction Management Business Service Management • Service-to-Service and Service-to- System Dependencies • Static and Dynamic topology to identify call path, rogue usage • All service types supported – web (http), Java (WebLogic), Coherence, web services, SOA, WebCenter, WebLogic Portal
  26. 26. Business Service Management Key Capabilities Service Depdendency & Models Service Lifecycle Management Service Performance Management User Experience Management Business Transaction Management Business Service Management • In-context Performance analysis: – Performance metrics for shared code visible in-context of each service entry point • Zero overhead production JVM Diagnostics • Tracing between Java threads to DB sessions • Support for Oracle SOA, Service Bus, WebLogic Portal, WebCenter, Java EE, Coherence
  27. 27. Performance Analysis • View Service topology • Drill into functional implementation • View performance for each step (BPEL activity, service bus pipeline, portal page, region, etc.) • Drill into Java EE implementation of functional step • Even drill to SQL performance for any service (including dehydration SQL)
  28. 28. Business Service Management Key Capabilities Service Depdendency & Models Service Lifecycle Management Service Performance Management User Experience Management Business Transaction Management Business Service Management • Collection of configuration data • Compare, search, analyze, provision configurations • Real-time configuration change detections • Cloning and scale out automation • Support for WebLogic, Coherence, SOA, OSB
  29. 29. Application Configuration and Provisioning • Automated, daily collection of configuration data • Manage configuration drift via configuration comparisons • Build new application environments efficiently • Provision changes completely • Validate changes made correctly
  30. 30. Business Service Management Faster problem resolution, and lower costs through automation ―Oracle Enterprise Manager Grid Control has become the key monitoring tool for all of our IT support groups as well as the best tool used during performance and tuning of the applications.‖ Brian Lindow, Infrastructure Architect ―With Oracle Enterprise Manager, we have not only improved our Grid and SOA management capabilities, but have extended the performance information that we can provide to our internal customers.‖ − Sheng-Te Yang, Director, Application Services, Edmunds Inc
  31. 31. Business Service Management • Service Dependency & Models • Service Performance Management • Service Lifecycle Management Business Transaction Management • Transaction Discovery • Business Context • Exception Management User Experience Management • User Session Analysis • Business – IT Correlation • Enterprise Ready Business – Driven Application Management Only Oracle delivers… Packs • Real User Experience Insight • Service Level Management Pack Packs • WebLogic Server Management Pack EE • SOA Management Pack EE • Management Pack for non-Oracle MW • Application Mgmt Pack for EBS/Siebel/PSFT/JDE • Management Pack for Identity & Access Mgmt • Management Pack for Oracle BI
  32. 32. <Insert Picture Here> ―Implementing Oracle Application Management Pack for Oracle E-Business Suite has enabled GE Infrastructure to serve our customers 84% faster with cloned instance availability. We’re also saving US$200,000 annually in operations costs because of 75% reduction in resources required.‖ Benjamin Cabanas Program Manager GE Infrastructure
  33. 33. Avoids online revenue losses up to 25% Cuts configuration management effort by 90% Replaces manual tools with automation; saves time by 50% Saves 80% time and effort for managing Databases 90% of IT issues addressed before they impact users Drives asset utilization up by 70% Reduces Database testing time by 90% Reduces provisioning effort by 75% Saves $1.9 million with Oracle Enterprise Manager Saves $170,000 per year with Oracle Enterprise Manager Deploys SOA infrastructure 92% faster Delivers 24/7 uptime with Oracle Enterprise Manager Cuts application testing from weeks to hours Reduces critical patching time by 80% Saves weeks on application testing time Oracle Enterprise Manager Proven Solution. Trusted by Customers.
  34. 34. Oracle Enterprise Manager 11g Resource Center Access Videos, Webcasts, White Papers, and More Oracle.com/enterprisemanager11g

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