RapidScale Product Training


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RapidScale, a cloud services innovator, delivers world-class, secure, and reliable cloud computing solutions to companies of all sizes across the globe. Its state-of-the-art CloudOffice platform and market leading cloud solutions are the reason why RapidScale is the provider of choice for leading telecommunications providers, VARs, MSPs, and agents throughout the United States. RapidScale is not only delivering a service, but is also innovating advanced solutions and applications for the cloud computing space. Today, many of the top carriers, VARs, MSPs, and Master Agents across the globe are selling RapidScale’s cloud solutions to their customers. RapidScale’s market leading solutions include: CloudServer, CloudDesktop, CloudOffice, CloudMail, CloudRecovery, CloudApps, and more. For more information on RapidScale visit www.rapidscale.net.

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RapidScale Product Training

  1. 1. CloudTraining personalizing business cloud 4/9/2015 CloudTraining 1
  2. 2. personalizing business cloud
  3. 3. Business Presentation 3 Company Overview 4/9/2015 338% 2012 350% 2013 232% 2014 Revenue Growth Founded: 2008 Headquarters: Irvine, CA • Enterprise and SMB Managed Cloud Services • Hybrid Managed Cloud Services • 24x7x365 Managed IT Support Managed Cloud • Global Cloud Platform Built for VARs, MSPs, MSOs, Carriers, and IT Teams • Fully Integrated CloudPortal for Self- Management Cloud • Advanced Professional Services • Standard Professional Services • Basic Professional Services Professional Services United States • Irvine, CA • Sterling, VA • Dallas, TX EMEA • London (Q3, 2015) APAC • Singapore (Q4, 2015) Ranked one of the “25 Coolest Emerging Vendors” of 2014 - CRN, July 2014 State-of-the-Art Cloud Facilities
  4. 4. Engineering & Support • Managed Cloud Support Team with 24x7x365 Support • Basic to Advanced Engineering Support • Call Center Escalations to RapidScale Cloud Engineer Channel Leaders • Partner Acquisition • Partner Support • Partner Quotes • Partner Training • Cloud Strategy • Order Oversight 4/9/2015 CloudTraining 4 Sales Engineers • In-Person Meetings • Conference Calls • Cloud Roadmap • Cloud Design Calls • Side-by-Side Selling • Complex Order Support Account Manager • Customer Retention • Upsells • Moves, Adds and Changes Our Team “Our Mission is to be the Most Customer Oriented Cloud Company in the World”
  5. 5. 4/9/2015 Building a Great Cloud Team 5 Cloud Support Team The Approach and Strategy Cloud Engineering Team • Level 1 Cloud Support Engineers • Geared towards first call resolution • User Account administration • Remote LAN testing • Level 2 Cloud Support Engineers • Firewall management • Server administrator • Basic routing • Basic server and storage configuration • Level 3 Cloud Support Engineers • Escalation point • Package and update new applications • Advanced routing • Advanced server and storage configuration • Supporting Account Managers • Assist and maintain relationship after environment goes live • Trouble Ticket and SLA Reviews • Compute trending analysis • Application performance
  6. 6. Hypervisor Backup/ Replication Virtualized Desktop Tool Set XenDesktop XenApp Firewall Email, Virtualized Desktop Orchestration, CloudApps Engine & AAP Protocol Email Multi-Tenant Private, Dedicated Standard O/S 4/9/2015 Cloud Strategy, Approach, and Tools 6 CloudPortal Services Manager Data Center monitoring RapidScale Platform
  7. 7. 4/9/2015 CloudTraining 7 Data Centers: SAS70, SSAE 16 Tier 3, Class 1 • On premise security guards, exterior security system, biometric system, including palm scanners and multiple badge security scanners with digital recorders • All cages secured and locked • Colo-hybrid customer only allowed with RapidScale employee Transport/Access: • Cisco Routers & Firewalls. Citrix XenApp using 256-bit AES encryption. SSL Encryption at 2048-bit government-grade encryption. Infrastructure: • Enterprise Virtual Firewall or customer owned device Storage: NetApp • Encryption- all data encrypted in flight and at rest. All SANS have SED’s (Self Encrypting Drives) Compliance: • HIPAA • PCI • Sarbanes-Oxley (SOX) • SSAE 16 CloudOffice: • End-user password strength/resets CloudSecurity
  8. 8. Security 800,000 laptops are lost each year in airports alone. Hacked networks for small companies without strong IT resources Sony for example 4/9/2015 CloudTraining 8 Flexibility 65% of respondents to an InformationWeek survey said “the ability to quickly meet business demands” was an important reason to move to cloud computing. Cap-Ex Free Pay as you go, no need for capital expenditure. Faster to deploy, minimal project start-up costs, predictable ongoing operating expenses. Disaster Recovery Aberdeen Group found that businesses which used the cloud were able to resolve issues in an average of 2.1 hours, nearly four times faster than businesses that didn’t use the cloud Increased Collaboration Allowing all employees – wherever they are – to sync up and work on documents and shared apps simultaneously Work from Anywhere As long as employees have internet access, they can work from anywhere RapidScale Differentiators
  9. 9. RapidScale Products 4/9/2015 CloudTraining 9
  10. 10. CloudTraining 10 The Solutions 4/9/2015 CloudMail CloudDesktop CloudServer CloudRecovery CloudOffice
  11. 11. 4/9/2015 CloudTraining 11 What? Provides a business with a fully comprehensive overview of their current infrastructure. Includes more than 1,000 data points. When? During the initial phases of a RapidScale cloud migration, CloudDiscovery provides an end user with a full assessment and utilization report of their network and the infrastructure layout. Why? This gives users the peace of mind that their infrastructure will be up and running correctly and efficiently once they have made the migration to the cloud. CloudDiscovery allows users to get a full assessment of their current infrastructure and the data needed to achieve a successful migration to the cloud. It provides a user-friendly interface that lays out the configuration, desktop use information, and compute information within their network. CloudDiscovery
  12. 12. Enterprise Discovery • Over 1000+ data-points discovered • Standardized across Physical and Virtual Machines • Servers, Virtual Hosts and Desktop Migration & Upgrade Management • Application for Managing Cloud and/or Colocation Migration of Servers, Infrastructure and Applications • System Profiling for Disaster Recovery Management Task Management • Project Task Tracking for enterprise Projects related to the enterprise and infrastructure • Access for internal & external customers • Create templates for standardized governance Help Desk • Help Ticket system for enterprise support of desktops and servers • For internal & external customers Risk & Vulnerability Scans • Identification of Delta change in the enterprise • Patching • Active Directory • Ports and Bandwidth Change Management • Standardized Change Request for the enterprise • Integrated CMDB for Configuration Management 4/9/2015 CloudTraining 12 Management Analytics Automation Solutions Leveraging Machine Data for Enterprise Transformation CloudDiscovery
  13. 13. 4/9/2015 CloudTraining 13 What? Sophisticated messaging tools that provide rich and efficient access to email, calendars, contacts, and tasks. When? Option for those that want to harness the power of an Exchange server but don’t want to pay for a full server license Why? Help you free up valuable capital, IT staff, and other costly resources for more effective, strategic use within your organization. CloudMail Multi-Tenant is RapidScale’s Hosted Exchange offering. CloudMail is industry leading in the delivery, design, and support of Microsoft Exchange. Our Service Level Agreement on CloudMail is 100% uptime and all support is U.S. based. CloudMail Multi-Tenant
  14. 14. 4/9/2015 CloudTraining 14 Build Your CloudMail Package
  15. 15. 4/9/2015 CloudTraining 15 What? Microsoft Exchange solution in a private/dedicated environment versus a multi-tenant hosted environment. When? Option for those that want to harness the power of an Exchange server but don’t want to pay for a full server license or management costs and requirements. Why? Help you free up valuable capital, IT staff, and other costly resources for more effective, strategic use within your organization. CloudMail Enterprise features RapidScale 100% uptime guaranteed Microsoft Exchange solution within a private/dedicated environment. Within the dedicated environment customers have more control and flexibility over their solution. Enterprise CloudMail
  16. 16. 4/9/2015 CloudTraining 16 Build Your Enterprise CloudMail Package
  17. 17. 4/9/2015 CloudTraining 17 CloudMail Features Exchange 2013 Licensing 25GB Mailbox File Sharing Licenses Archiving Advanced Security Disaster Recovery with Business Continuity Management Tools End to End Administration Unlimited Active SyncScalability Email Retention Anti-Virus/Anti-Spam - Microsoft Provided Web and Outlook Client Access User / Service Provisioning
  18. 18. 4/9/2015 CloudTraining 18 What? Provides virtualized compute, storage, and networking in a utility model to help simplify the management of your IT infrastructure When? For new organizations without the capital to invest in hardware or an organization needs to limit capital expenditure on IT and reinvest in other areas Why? Flexible, Scalable, and Secure Enterprise infrastructure working for you at a fraction of the price CloudServer (IaaS) eliminates the need to spend capital on upgrading physical hardware and move into an Operating Expense (OpEx) model. All hardware is virtualized and delivered on a per month subscription rate. The consumer does not manage or control the underlying cloud physical infrastructure but has control over operating systems, storage, and applications. CloudServer
  19. 19. Development Environment Windows 2008 Ent 64- bit VMWare MS IIS 7 MS SQL 2008/2013 Windows 2008 Ent 64- bit OS APP Hypervisor Storage 4/9/2015 CloudTraining 19 Firewall RapidScale Difference: Cisco UCS Blades B200 M3 running Intel E-5 Cisco Nexus switching Cisco ASR 10 Gb Routers VMWare ESX V-Center Controller V Cloud Director 5.1 & V Sphere 5.1 CPU “Central Process Unit” The processor, the brains of the computer, where most of the calculations take place CORE Refer to the actual processing units within the CPU Common Terms: RAM “Random Access Memory” High speed storage linked directly to CPU CloudServer
  20. 20. 4/9/2015 CloudTraining 20 Who to Target Any customer running applications on physical or virtual servers Companies that are rapidly growing or scaling Companies that want to take advantage of enterprise level hardware and security Companies with compliance needs Companies with disaster recovery needs Companies with limited capital How many physical servers do you have? Is any of the hardware due for an upgrade? What critical applications are you running? What Operating System are you running? What are the server specifications? (CPU, RAM, Storage) Does your organization have any Disaster Recovery and Business Continuity plan in place? Questions to Ask What happens today if a server goes down? Is your organization strapped for capital? CloudServer
  21. 21. 4/9/2015 CloudTraining 21 Build Your CloudServer Package
  22. 22. 4/9/2015 CloudTraining 22 What? Allows business to keep their production servers, storage and applications in- house but add offsite servers for back up and disaster recovery with business continuity in our secure infrastructure When? • If losing critical data will affect your business • Compliance requirements HIPAA, PCI, Sarbanes-Oxley Why? • Ability to fail applications over to the cloud to ensure seamless end-user availability in the event of a failure • Improved security • Frees up internal IT to work on revenue generating projects CloudRecovery (DRaaS) provides businesses with cost-effective disaster recovery services by offering critical storage based replication and recovery within a managed environment in the cloud. RapidScale’s data centers are Tier 3, Class 1 providing enterprise-level security. CloudRecovery
  23. 23. 4/9/2015 CloudTraining 23 Last Available Backup Severe Unexpected Event Damage Assessment Disaster Declaration Assessment Disaster Declared Resume Critical Business Processes Recovery Time ObjectiveRecovery Point Objective Duration of time and a service level within which a business process must be restored after a disaster (or disruption) in order to avoid unacceptable consequences associated with a break in business continuity. Maximum tolerable period in which data might be lost from an IT service due to a major incident RTO: “Recovery Time Objective” RPO: “Recovery Point Objective” CloudRecovery RTO & RPO
  24. 24. 4/9/2015 CloudTraining 24 Who to Target Companies that still run physical servers on-site Companies that live in areas affected by natural disasters Companies that have a very low RTO and RPO Companies that are heavily reliant on data Companies that need to have quick access to their data in the event of a disaster Companies who can’t afford to be down without their data What would you and your employees do if you lost all of your data? How do you back up your data today? How long would it take if you needed to retrieve your data? What is your RTO (Recovery Time Objective) and RPO (Recovery Point Objective)? Do you know how your organization would manage if all systems were down and inaccessible? How many business critical applications are you running in house today? What are those applications? Questions to Ask CloudRecovery
  25. 25. 4/9/2015 CloudTraining 25 Build You CloudRecovery Package
  26. 26. 4/9/2015 CloudTraining 26 What? Allows companies of all sizes to move their desktops into the cloud via RapidScale, which can then be accesses on any device over the Internet. When? • Time to upgrade PC’s • Employees want to bring their own devices • IT Staff is always putting out fires Why? • Minimize PC maintenance, support, and life cycle management and enhancing data security, mobility, and productivity. • Eliminate upgrading hardware, memory and disk space RapidScale’s CloudDesktop (DaaS) solution allows organizations to move all their applications and desktop to the cloud. They are able to access their virtual desktop environment through an internet connection from any device, anywhere in the world. CloudDesktop
  27. 27. 4/9/2015 CloudTraining 27 CloudDesktop for Flex Work Give people the flexibility of choosing the ideal time, place and device for their work Protect confidential business information yet meet privacy, compliance and risk management standards Provide workers with uninterrupted access to desktops and apps during business disruptions of any kind Reduce real estate, travel and labor costs through flex- work, telework and alternative workplace strategies Attract and retain the best people wherever you find them Alternative workplace strategies such as telework, flex-work and outsourcing are transforming the way people and organizations do business.
  28. 28. 4/9/2015 A recent study found that 93% of employees find BYOD to be beneficial to both employees and employers, while 53% of business decision makers acknowledged the fact that it leads to more productive employees. CloudTraining 28 Benefits of BYOD • The perfect storm, and how it’s changing the world… • Millennials coming out of college have better devices than corporate America. • CapEx vs. OpEx Productivity Cost Savings Security Purchasing the hardware for your employees to work, as well as the power to run it all, is expensive. With BYOD, employees provide and update their own devices at their leisure. We offer enterprise-grade encryption for your data so your information is safe at all times. Your users will need to enter login information to access their programs and data BYOD
  29. 29. 4/9/2015 CloudTraining 29 Who to Target Companies with 100+ Users Companies who deal with refreshing desktops, laptops, or tablets Companies who want to move to a BYOD (Bring Your Own Device) model Companies that have remote employees Companies that have employees who travel Companies who need to have the ability to add or remove users quickly How much of your time goes to maintaining devices (desktops, laptops, zero clients, thin clients, tablets)? What applications are you running today? What licensing do you own today? How do you manage licensing today? How are you sharing files? Who manages your IT? Do you have any users that work remotely? Do your remote users have issues accessing applications? Where do you back up your data? Questions to Ask CloudDesktop
  30. 30. 4/9/2015 CloudTraining 30 Build You CloudDesktop Package
  31. 31. 4/9/2015 CloudTraining 31 What? • Hybrid of our core solutions • Multi-tenant Platform: Multiple customers sharing clusters of servers. • Includes licensing costs and management When? • Time to upgrade PC’s • Employees want to bring their own devices • IT Staff is always putting out fires Why? • Minimize PC maintenance, support, and life cycle management and enhancing data security, mobility and productivity. • Show an ROI on your PC’s • Eliminate upgrading hardware, memory and disk space CloudOffice is a secure and robust solution set combining RapidScale’s four core products and services: CloudServer, CloudDesktop, CloudRecovery, and CloudMail. It’s the perfect solution for SMBs who have little or no IT support since RapidScale manages everything for CloudOffice. CloudOffice
  32. 32. 4/9/2015 CloudTraining 32 Benefits of CloudOffice Anywhere Desktop and data access from any device anywhere with an Internet connection Productivity Increased productivity and efficiency Simple Stronger IT policies and ease of implementation Secure Increased data security Scalable Monthly subscription service allows for easy scaling Microsoft Microsoft suite of products most commonly used in business Cost Effective Reduced or eliminated software licensing management and software assurance
  33. 33. 4/9/2015 CloudTraining 33 Who to Target Companies with 10-100 Users Companies with limited IT resources New Companies looking to have an all-in-one solution for their IT needs Companies who want to BYOD (Bring Your Own Device) Companies that have remote employees Companies looking to move everything to the cloud What email platform are you running today? How are you sharing files?What applications are you running today? Do you have any users that work remotely? Where do you back up your data? How do you manage licensing today? Do your remote users have issues accessing applications? Who manages your IT? Questions to Ask CloudOffice
  34. 34. 4/9/2015 CloudTraining 34 Build You CloudOffice Package
  35. 35. Marketing 4/9/2015 CloudTraining 35
  36. 36. 4/9/2015 CloudTraining 36 RapidScale TCO
  37. 37. 4/9/2015 CloudTraining 37 Get Certified Become RapidScale Certified by completing our Cloud 101 Certification Course which includes an overview of the cloud, how it works, what the RapidScale products are, and how to position them to your customers. Interactive Lessons Learn quickly with interactive videos, audio, and attachments to gain the knowledge you need to effectively sell cloud. Gain more knowledge with each course you take. Track Progress Follow along with your progress as you move through the various courses. As you pass each one, you’ll receive badges and certifications that you can present to your customers! CloudUniversity
  38. 38. Email Marketing Campaigns for the Cloud • 12 months of prefabricated Newsletters touching on various topics, customizable and Co-Brandable • CloudEducation Forum Sponsorship for your prospects and customers. RapidScale has written the book and you just need to bring the C Level buyers. • Lunch and Learns for YOUR partners available • Partner Portal: dozens and dozens of tools ranging from Case Studies, Webinars, Testimonials, Competitive Comparisons and Collateral to name just a few. 4/9/2015 CloudTraining 38 Marketing with our Partners
  39. 39. Email + Mailers Option 1 Email + Calling Option 2 Email + Mailers + Calling Option 3 4/9/2015 CloudTraining 39 CloudLeads – Increase your leads CloudLeads provides our partners with an advanced lead system built off of three core marketing solutions: mailers, calling campaigns, and email marketing campaigns. If you’re looking to market to your existing base or to prospective clients, CloudLeads is your answer. CloudLeads
  40. 40. RapidScale 100 Pacifica Suite 100 Irvine, CA 92618 Sales: (866) 371-1355 Support: (866) 686-0328 www.rapidscale.net 4/9/2015 CloudTraining 40