Crawford Technologies Overview 2014

www.crawfordtech.com
Crawford Technologies Overview
2014

www.crawfordtech.comwww.crawfordtech.com 2
Changing the conversation…
Confidential

What does Crawford Technologies
really do?
A print file transform provider
or much more?

We provide…
High-Value Solutions for
High-Volume Documents
4Confidential

Crawford Technologies Overview
• Founded in 1995 CrawfordTech
is a global software and services
solutions company
• Toronto, New York, Fort Collins,
Boston, London primary locations
• 4 Business Arenas
• Enterprise Output Management (EOM)
• Archive Management Solutions
• Enterprise Content Management
(ECM) Solutions
• Document Accessibility Services (DAS) Canada’s Fastest
Growing Companies
‘10, ’11, ’12 & ‘13
5
Confidential

For our customers
• We help by providing:
• Mission-critical communications & workflows
• Additional capabilities to a number of departments
• Easier and trackable compliance
• We understand:
• The importance of our customers’ work
• The complexity of mid-size &
Enterprise organizations
6

Crawford Technologies streamlines
high-value document solutions
• We want our customers to know that we:
• Provide comprehensive solutions
• Create efficiencies and performance
• Recognize the value and critical nature of
their business
7

In 50 words or less…
Crawford Technologies is an award-winning,
global provider of high-value solutions for high-
volume documents. The company has helped
over 1,800 organizations around the world
reduce costs, simplify processes, and
streamline mission-critical transactional
communications such as bills, statements
and other documents across all channels and
in all formats.
8

Our Values

Listen
10

Innovate
11

Deliver
12

Support
13

A Solutions Approach
• Understanding
organizations’ needs
• Fit with what you
already have
• Define your
organizations’ goals
• Consultative
problem solving
• A flexible and modular
solution
15

Give you what
you need, as
well as, room
to grow!

Our Solutions Areas
Archive
• Delivering universal, high-value
customer communication
archive solutions
ECM
• Optimizing your content
distribution strategy
Document
Accessibility
• A full-service provider for
accessible strategies
Output
Management
• Optimizing workflows for all
output processes
17

A More Detailed View
• Automated Output Management
• Automated Transforms
• Document Reengineering
• End-to-End Document and Job
Tracking and Reporting
• Multi-Channel Customer
Communications (MCᶟ)
• Preference Management
• Redaction
• Braille, Large Print, Audio,
PDF/UA and e-Text as a service
• Automated and compliant
Accessible PDF/UA
• Integration of Document
Accessibility to production
environment
• Preference Management
• Physical Print and Delivery
• ECM Output Management
• Case Management
• eDiscovery
• Multi-Channel Delivery
• ‘Point & Click’ Usability
• Bulk Process Automation
• Redaction
• PDF and Native Print-Stream
Archiving
• Archive Streamlining
• Standalone and ECM support
• Custom Archive Enhancement
• Enhanced Multi-Channel
Management & Delivery
• Redaction
Archive ECM
EOM
Document
Accessibility
18

Connection to Our Products
•PRO Production Manager
•PRO Channel Manager
•PRO Operations Express
•PRO Transforms
•PRO Designer
•PRO Concatenator
•PRO Viewer
•PRO Transform Plus for
PDF/UA
•PRO Channel Manager
•PRO Production Manager
•Document Accessibility
Services (Braille, Large
Print, E-Text, PDF/UA)
•RiptideTM
•RiptideTM Redaction
Module
•CMOD SDK
•PRO Transforms
•PRO Archiver
•Standard
•Documentum
•InfoArchive
•SharePoint
•Dynamic Document
Archive
Archive ECM
EOM
Document
Accessibility
19

A Focus on Industry Verticals
Financial
Services
Insurance Healthcare
Telco, Media
& Utilities
Education &
Government
Print Service
Providers
20

A new way to get information –
The new Crawfordtech.com

Challenges we can help you solve

Your organization’s challenges
24
• High operational expenses
• High cost of customer service
• Regulatory & compliance challenges
• Low “share of wallet”
• Low customer retention
• Brand inconsistency
• Enabling multi-channel communications
• Identification of cross-sell opportunity
• Weak cash flow management

What it means to you
25
• Reduce, and in some cases eliminate, your
manual processes
• Achieve affordable or cost-effective color
• Consolidate your workflows
• Improve your operational efficiency
• Eliminate cost barriers to automation
• Improve your customer service response times
• Simplify adherence to compliance
and regulatory standards
• Produce agile customer communications

Competitive Advantage
26
Certifications
Innovation
Awards
Support
Our People
Professional
Services

Innovations PRO Production Manager
PRO Channel Manager
PDF/UA Transform & Service
IJPDS Transform
PRO Designer Suite
Redaction Suite
InfoArchive Solutions
Documentum Solutions
Riptide™
PRO Viewer
27

Automated Output Management
A New View on Automation to Challenge the Typical
Automated Document Factory View
• ADF systems focus on the post-print process management
• What about the pre-print processes such as:
• Data file acquisition and movement, Composition, Postal
optimization, Bar code addition, Re-engineering, Printing, MRDF
creation, Inserting, Reprint handling, Delivery, COA returns, etc.
• Need to automate and track all aspects of document creation,
processing, printing, post-processing, delivery and returns
• PRO Production Manager
• PRO Channel Manager
• PRO Mail Tracker
• Using a single common database
• Delivered by:
• PRO Production Manager & PRO Channel Manager
28

PDF/UA Transform & Service
• Accessible Transaction Documents have
been textual and paper focused
• Braille, Large Print, E-text & PDF/UA
• Accessible digital format standard
was elusive
• PDF/UA provides accessible document digital
delivery in an ISO standard
• Supported by major vendors
• Global legislature and market pressure
29

IJPDS Transform
• Inkjet printing is major trend, adoption growing
• Many early adopters chose Kodak's printers and print heads
• Only were available in IJPDS
• Very unique format not supported by many applications
• Has limited the volume of work put onto these devices
• CrawfordTech transforms now open up all formats to
print on these printers
• Extend their lifetime
• Improve ROI
30

PRO Designer Suite
• CrawfordTech transforms are efficient
and accurate
• Our control file driven approach streamlines
automation and execution
• Many of our customers wanted GUI to
set up applications
• We introduced PRO Designer to provide the
best of both worlds
31

Print Archiving in ECM Systems
32
• Enterprises have need to archive printed
documents in ECM systems
• EMC Documentum
• EMC InfoArchive
• MS SharePoint
• Gives the organization a single
document repository
• Delivered by:
• PRO Archiver Suite

ECM Challenge
33
• ECM systems are repositories for all types of
documents
• Documents are in several different formats
• Tiff, PDF, MS Word, Text, Excel, AFP, JPEG
• Often groups of documents are needed for output
or transfer
• send to court, another agency, a legal group,
collections, claims processing, government agency or
other external or internal function
• Imagine the time it takes!
• Delivered by:
• Riptide™

Riptide™
• ECM Output Management for case management,
eDiscovery, other manually intensive tasks
• Collects documents of disparate formats
• Packages, converts and outputs the documents as a
single package
• Print, fax, email, images, PDF, etc.
• Logs, and optionally archives the packaged
documents
• Supports major ECMs such as IBM Filenet, IBM
CMOD, EMC Documentum, MS Sharepoint, etc.
• Xplor Technology of the Year Award Winner (2014)
34

Redaction Suite
• Need to remove sensitive data from documents
for privacy
• Without the need to re-create the documents
• Redaction is necessary for data security, industry
requirements, government regulation compliance
• This includes all organizations that have a requirement
to share documents inside and outside the enterprise,
while disclosing only relevant and non-confidential
portions of those documents
35

PRO Viewer
• A Universal Print-Stream Viewer that allows users
to view files in multiple formats
• View and print all major transactional print files types,
such as AFP, PCL, Xerox LCDS and Metacode
and PDF
• View print files from archives and other
document repositories.
• View print files with dot level fidelity.
• View documents with all font types including double-
byte formats
36

Support 9.75 of 10 in Satisfaction
24/7 Support
Experts in our industry
Consultative approach
Knowledge Base
37

Professional
Services
Planning
Quickstart services
Migrations
Consulting
Industry veterans
2 M-EDPs
30+ year people
38

www.crawfordtech.com 39
39
Certifications
3 M-EDPs
9 EDPs
PMPs on staff
MS and MBAs

www.crawfordtech.com 40
Best of Show 2009
Honorable Mention
Canada’s Fastest
Growing Companies
‘10, ’11, ’12 & ‘13
Awards 2014 Xplor Technology Award for Riptide
2013 Xplor Technology Award - Honorable
Mention - for PRO Channel Manager
PROFIT 500 for 4 consecutive years
Branham300 for 3 consecutive years
2013 Document Manager – Software Product of
the Year Finalist – PRO Archiver
2012 Deloitte Fast 500 (NA) & Fast 50 (Canada)
2011 Xplor Innovator of the Year Honorable
Mention for PRO Production Manager

Our People
41

Learn More
Find us on Facebook, LinkedIn, Twitter and Google+
Visit: www.crawfordtech.com or
e-mail: sales@crawfordtech.com
Phone: 1.866.679.0864
42

Crawford Technologies Overview 2014

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