Ingrid Ivonne Marijke Doorn is seeking a position and has over 25 years of experience in financial services, insurance, and administration. She has held roles such as Claims Officer, Insurance Consultant, Operations Administrator, Team Leader, Personal Assistant, Chief Stewardess, Supervisor, and Administration Employee. Doorn has education in Business, Administration, Sales and Secretarial Skills. She is fluent in Dutch, English, and has intermediate skills in German.

1. RESUME
PERSONAL INFORMATION
NAME : Ingrid Ivonne Marijke DOORN
ADDRESS : 17/1 McNaughton Street
RESIDENCE : Redcliffe, QLD 4020
MOBILE : 0403 857 876
EMAIL : inkydoorn@hotmail.com
DATE OF BIRTH : August 20th 1966
PLACE OF BIRTH : Laren (The Netherlands)
NATIONALITY : Belgian, with permanent resident visa for Australia (no restrictions)
AVAILABILITY : Immediately
LANGUAGE : Dutch (native)
English (2nd language, perfect)
German (intermediate)
EDUCATION
K.A. Overpelt (Belgium) : Business, Administration and-Sales
graduated June 30th 1982
A.S.M.K. (The Netherlands) : Association for Secretarial Skills
graduated June 24th 1989
FURTHERMORE:
- NIBE-SVV Insurances
- NIBE-SVV Finance (specialty: mortgages)
- NIBE-SVV Savings and Investments
- NIBE-SVV Stocks and Shares
- NIBE-SVV Taxes and Tax laws
- NIBE-SVV Laws for Gifts and Inheritances
- NIBE-SVV Financial Advisor
- Management
- Various commercial training programs
- Medical Knowledge and Acceptance for life-insurances
*NIBE-SVV = Dutch Institute for Bank-, Insurance- and Investments (European accredited)
WORKING EXPERIENCE
May 2015 - August 2015: Essers Transport (Belgium)
Claims Officer
Duties:
- Assessments of claims, from beginning to end
- Contacts between claimants, insurance companies etc
- Correspondence, mainly via email in three languages
March 2014 - March 2015: Sunsuper Brisbane (Australia)
Claims Officer
Duties:
- Initial assessments of claims (death, total –and permanent disability etc)
- Money transfers
- Correspondence, send out claim packs to claimants
August 2013 – February 2014: Been on a world travel
November 2011 – July 2013: Macquarie Bank Brisbane (Australia)
Insurance Consultant
Duties:
- Member of the team that is responsible for all administration that follows
after inception of the life insurance (e.a. policy adjustments, payment
options, premium dishonours, set up payment plans, change of beneficiaries,
change of ownership, etc…..)
Operations Administrator
Duties:
- Process applications for term deposits and all other administration duties

2. January 2010 - August 2011: Box Consultants Wealth Management (The Netherlands)
Team Leader Custody Accounting Department
Duties:
- Administration and monthly reporting of bank- and financial investments of
clients by using spread sheets and other programs
- Quarterly invoicing clients over the value of their portfolio (in excel)
- Managing a team of 6 personnel
April 2008 - December 2009: OTB Solar (The Netherlands)
Personal Assistant to CEO and CFO
Duties:
- Assisting the CEO and CFO with personal administration
- Managing their agenda’s and planning meetings
- Organize business trips
- Overall organisation of exhibitions
May 2006 - January 2008: Super Yacht Industry (worldwide)
Chief Stewardess
Duties:
- Personal service to owner and captain
- Head of household
- Overall organization of interior of yachts
- Organize daytrips and functions for guests
April 2002 - April 2006: SNS bank (The Netherlands)
Supervisor Mortgage Operations Team
My team was part of the national mortgage operations team and we were in direct
communication with the banks customers, branch and broker networks and colleagues in
other departments such as documentation and settlements
Duties:
- Approval of mortgage applications
- Completion of files to be send to the notary and transferral of money from
bank to the notary on official day of sale
- Constant phone contact with clients and mortgage brokers about new
applications and other inquiries
- Managing a team of 20 personnel
February 1998 - July 2001: SNS bank (The Netherlands)
Customer Service Officer / Financial Advisor
Duties:
- Advising clients on mortgages, insurances and investments
- Teller and overseer of teller personnel
- Handling complaints
October 1995 - January 1998: ING Bank (The Netherlands)
Supervisor Mortgage Operations Team
Duties:
- Approval of mortgage applications
- Completion of files to be send to the notary
- Coaching a team of 9 personnel
June 1989 - October 1995: UAP Insurance Company (The Netherlands)
Administration employee for Life Insurances and Superannuation
Duties:
- Data entry of new life insurance- and superannuation applications
- Complete of applications and give final approval
- Prepare applications for medical approval
- Print and send out policies to customers
- Contact with clients and insurances brokers about the current status of
the new applications process and all other inquiries
- All other administration duties that come with maintaining the existing
insurance files (such as changing of address, beneficiaries, premium, the
insured amount, etc etc...)
HOBBY’S
Travelling, Tennis, Water sports, Entertaining with friends, Reading