Jean-Pierre Oris has over 20 years of experience in logistics divisions at Volvo Parts, handling orders and providing support for markets in Europe and overseas. He is fluent in Dutch, French, English, German, and Italian. Currently, he implements the Renault helpdesk and provides customer support at Volvo Parts Logistics Gent, where he has held several roles since 1997 related to order handling, technical support, and reverse logistics projects.

1. Curriculum Vitae
Jean-Pierre Oris
Tortelboomstraat 2,
9404 ASPELARE
Mobile: +32 491 746302
Email : jean-pierre.oris@volvo.com
PERSONAL DATA
• Surname Oris
• Name Jean-Pierre
• Sex Male
• Nationality Belgian
• Date of Birth 17/10/1967 – Sint-Truiden, Belgium
• Marital status Unmarried
• Current status Employee at Volvo Parts Logistics Gent
RELEVANT EXPERIENCE
• 20 years’ experience in various logistic divisions of Volvo Parts.
• Markets Volvo Trucks : Europe (+ take-over helpdesk The Netherlands) and
Overseas markets (Order handling, customs clearance, transport booking
and follow-up, shipping, invoicing, discrepancies).
• Markets Volvo Penta (Europe + take-over helpdesk Germany in Gent).
• VOR handler for Europe (chase suppliers and link with incoming goods and
transport management).
• VPCS Technical Team : technical support engineer (global dealer support).
• Marketing Assistant : coordination of remodelling and promotion campaigns,
stock management, purchasing assistant and inventory analyst.
• Junior sales management for US based company.
• Well-developed communication skills: broad range of customer
contacts in all stages of the value chain (purchasing, marketing, sales,
aftermarket and logistics).
• Fluent in Dutch, French, English, German and Italian.
• Project work : drive branding campaign in sales points.
• Training experience : training of newcomers in the helpdesk.

2. • SCM Project : Responsible for the track “Forms” for both reverse and
forward, from development to roll out and follow-up for VCE USA.
• SCM project : Responsible for testing of the reverse processes in test and
production environment, presence in several co-locations in the US and
Europe for training, UAT testing and for the final roll out.
.
EMPLOYMENT
• 1989-1991 : Warner Lambert Belgium (Brussels) – Junior Sales Promotor
• 1991-1992 : Civil Service
• 1993-1994 : Interim assignments (dispatching, customer front desk,
warehousing)
• 1994-1997 : Ton Ton Tapis in Liège - Publicity Management
• 1997-present : Volvo Parts Logistics Gent
- 1997-1999 : Order Handler Overseas
- 1999-2001 : VOR Handler
- 2001-2003 : Order Handler Penta Helpdesk
- 2003-2006 : Order Handler Europe + Discrepancies
- 2006-2009 : Technical Team – Technical Support Engineer
- 2009-2012 : Order Handler Europe / Discrepancies
- 2012-2015 : End-to end reverse logistics expert, SCM project
- 2015-today : implementation of the Renault Helpdesk, customer support.
EDUCATION
• 1987-1889 : Provenciaal handelsinstituut Hasselt (PHHI) – Bachelor
Marketing
• Practicum at Looza Belgium (Borgloon).
• 2003-2011 : Evening courses Italian
• 2008-2011 : Language School ‘Il Sasso’ – Tuscany / 6 month’s over 7 years.
Practical courses Italian.
• 2007-2011 : Sommelier courses at the ‘Université de Vin’ in ‘Suze la Rousse’
(France). / tesis about the vino nobile di Montepulciano.
OTHER SKILLS
• Sense for perfection : accurate handling of cases and walk-the-extra-mile
attitude.
• Empathic Approach to customers
• Computer skills: MS office skills
• Piano Courses : basic level
• Organizing private wine tastings and a food and –wine pairing tasting tour
see below link “viator” https://www.viator.com/tours/Brussels/Belgian-Food-
and-French-Wine-Tasting-Tour-in-Brussels/d458-5071WINE

3. REFERENCES
On request