1. StevenPatterson
1093 W. Greenhead Street
Meridian,ID 83642
(208) 571-9113
Email:stevej_patterson@hotmail.com
https://www.linkedin.com/in/pattersonsteven
SUMMARY OF QUALIFICATIONS
● Managed process improvement projects for both business and engineeringcompanies
● Discussed issues,analyzed data,defined the improvements and solutions to address and fix the issue
● Ability to teach, mentor, and conduct trainingsessions
● Identified and escalated hardware/softwareissues to next level
● Utilized various electronic data processing(EDP) systems for inputting data related to customer claims,
processing,monitoring,and correspondence preparation
● Acted as an advocatefor customers and their companies in their dealings with other company elements and
organizations thataffect their business relationship
RELEVANT EXPERIENCE
● Administered oral,written, and/or performance tests to measure progress and to evaluate trainingeffectiveness
● Conducted on-the-job trainingclasses or trainingsessionsto teach and demonstrate principles,techniques,procedures, or
methods of designated subjects
● Inspected, diagnosed,maintained,and operated test setups and equipment to detect malfunctions
● Tested aircraftsystems under simulated operational conditions,performed systems readiness tests and pre and post-operational
checkouts, to establish design or fabrication parameters
● Assembled, tested, or maintained circuitry or electronic components, accordingto engineering instructions,technical manuals,or
knowledge of electronics
● Performed preventative maintenance or calibration of equipment or systems
● Provided user applicationsor engineeringsupport or recommendations for new or existingequipment with regard to installation,
upgrades, or enhancements
● Requisitioned materials and supplies,such as tools, equipment, or replacement parts
● Developed, implemented, or evaluated maintenance policies and procedures
● Counseled employees about work-related issues and assisted employees to correct job-skill deficiencies
● Implemented corrective action plans to solveorganizational or departmental problems
● Created professional relationshipsthatwere courteous and cooperative in nature with supervisors,co-workers,and others in the
organization contributeto the effective operations of the workplace and the development of a collaborativeworking relationship
● Provided advanced technical consultingand adviceto others on proposal efforts,solution design,system management, tuning and
modification of solutions responseto customers and suppliers on caseassignments
● Identified redundancies and inefficiencies to help clients reduce costs and enhance user functionality
● Oversawand maintained both hardwareand software systems maintenance for avionics personnel thatincluded Weapons System
Trainer (WST), Computer Based Training(CBT), Cockpit Aviation PartTasks Trainer (CAPTT), and Full FlightSimulators (FFS)
● Responded to service, product, technical,and customer-relations questions on subjects such as features,specifications,and
repairs on current and discontinued products,parts,and options, based on customer entitlement
EMPLOYMENT HISTORY
2015-present Technical Consultant,Chipton-Ross Atlanta,GA
2014-2015 FlightSimulator MaintenanceTrainer/Instructor,American Systems Rayak Air Base, Lebanon
2013-2014 Environmental Technician,Department of Veteran Affairs Boise,ID
2011-2013 Technology ConsultantIV, Hewlett-Packard Boise,ID
2009-2010 Student, North Carolina StateUniversity Raleigh,NC
2003-2009 FlightSimulator Technician,Canadian AerospaceEngineering (CAE) MCAS Cherry Point, NC
EDUCATION
Bachelor of Arts Degree in Public Administration/BusinessManagement, North Carolina StateUniversity
Project Management Professional (PMP) Certification Course
United States Army Signal School,Electronics Certificate