1. PRAVIN JADHAV
Viman Nagar Pune - 411014 • Cell: 9922007360 • E-Mail: pravin2hcl@hotmail.com
IT OPERATIONS & TECHNICAL SUPPORT (System Administrator)
PROFESSIONAL EXPERIENCE
Total 4.9 years of experience in IT Operations (3 years) & Technical support (1.9 years) to
obtain a challenging position in the computer field as a system administrator in the field of
academic and professional background towards launching a successful career as an IT
Specialist.
PROFESSIONAL PROFILE
 Having exposure across IT sector of 4.9 years & currently spearheading as Technical support
and Assistant System Administrator with Victorious Kidss Educares Pvt. Ltd.
 Professional competencies in performing Installation, Upgrade, Configuration, and support of
Hardware, Software, Peripherals and Network Devices in Windows environment
 Exceptional leadership experience, recruitment and personnel development expertise
having supervised large teams consisting of members at different levels and functions
also lead and resolve ERP related service issues to ensure client satisfaction.
 Also responsible in maintaining client side operations and support in ERP Applications.
 High-performing information-technology professional with 4.9 years of experience in
Operations and management from conception to completion.
 Optimistic, imaginative, hard-working self-starter cited by senior management for
exceptional multi-tasking ability.
IT Operations & Assistant System Administrator, VICTORIOUS KIDSS EDUCARES IB School,
Pune, 20013 to 2015
- Installing & upgrading latest software through management console. Maintaining and
managing Active Directory for user registration, group policy.
- Troubleshooting all windows server / server level virus calls and server backup related calls
which have been assigned to the server support team.
- Managing and maintaining DFS and DHCP related activities. Also troubleshooting DHCP
issues.
- Creation of users in Active Directory, password reset and password unlock of users also
Giving internet, common Drive folder Access to users, Installation of printers on print server.
- Taking care of Wireless network installation LAN installation, maintenance & Positioning and
Sizing for the customer’s requirement
- Looking after the customer escalation and reaching up to the customer satisfaction.
- Checking unauthorized USB access & handling Virus related call & try to resolve the issue.
- Resolve technical issues through Remote access including software installation and other
user’s requirements or problems.
- Provide training to all the new staff & existing staff on ERP and academic Content.
- Add new machines in the domain environment, DHCP & deploying required software’s as per
requirements. Maintaining machines according to their appropriate groups.
- Using VNC or remote desktop for troubleshooting & installation of software’s.
- Developed training program and instructional material on safety, programming,
troubleshooting, maintenance, and installation of specific software’s and hardware.

2. - Identify technical or non-technical requirements for existing staff or customers to update and
upgrade their existing knowledge also prepare some documentation or notes for the
candidates and customers.
- Responsible for ERP operations like data entry, report generation etc also providing ERP
training to the staff also maintaining daily records on ERP.
- Identify software requirements and Install and configure software applications.
Troubleshooting of other Hardware devices, like PC’s/UPS/interactive Smart boards, etc. and
also responsible for providing all kind of Technical support.
Technical Associate (Delivery Executive) – Information Technology, HCL INFOSYSTEMS
LTD., 2010 to 2013
- Team Leader at client side for Lab Installation along with technical team & Vender.
- Visit at client side to get exact details and information for project implementation and
upcoming projects and activities.
- Total Hardware implementation at client side with technical team like, SMR Board,
new PC’s, UPS, Projectors, etc.
- Troubleshooting of Hardware & Software taking care of lab setup at client sides.
Operations Support to HCL clients, regional staff & centres (CDC).
- Systems development, project-management lifecycles, procedures, and
methodology; hired external auditing staff to identify and eliminate gaps and
additional internal staff to maintain day-to-day operations.
- Providing customer services and understanding the needs of the client. Establishing work
plans, delegating assignments to team members.
- Supporting customers by emailing and online chats by giving them technical solution of
their product in use
- Documenting problems of a particular product in large numbers & reporting to company
and concerned department and review and sign off on requirements, process flows, gaps,
and design documents.
- Communicating with clients regarding grievances from the company and also giving new
technology implementation and information on new products or services like new OS,
Content, ERP.
- Making calls to the customer after generation of their first bill also determining the needs of
the client along with overseeing the quality of deliverables
- Online ERP support to HCL centres (CDC) & Responsible was to provide ERP training to HCL
regional staff & clients on EMPOWER & MYCDC portal.
- Developed, scheduled and performed technical training to customers.
- Prepared training syllabus and instructional contents. Researched and developed software
applications.
- Collaborated with technical experts and authorized lessons design and subject matter.
Determined training objectives and organized training schedule.
- Scheduled courses and monitored performance. Provided on-site training to clients.
- Responsible for interaction with clients for their requirement & expectations. Implementing
project plans within present budgets and deadlines.
- Preparing daily workloads for staff & coordinating the daily allocation of work on the client
side.

3. - Quality Assurance through monthly review & daily activity. Monitoring the performance of
team members to ensure efficiency.
- Training of new staff & identifying training requirements of existing staff.
- Organizing work load, allocating tasks, tasking team on a daily basis. Ensuring process
implementation and customer satisfaction.
AREAS OF EXPERTISE/CORE COMPETENCI ES
 Troubleshoot all technical issues as far as work profile concern.
 Ready to learn new technology’s and tries to get expert in existing knowledge.
 Always ready to provide Technical support to all clients and employees.
 Work scheduling that improves employee performance and reduces absenteeism.
 Motivating employees to do better. Accuracy and attention to detail.
 Ability to work as part of a team. Effective administrative procedures.
 Ensuring high levels of customer satisfaction.
 Leadership skills, communication, coordination and analysis skills.
 IT Operations/Administration/Planning, Quality Assurance, Customer Service, Project
Management.
 Resource Planning and work allocation, Documentation process, Team Building and
Mentoring.
TECHNICAL KNOWLDGE
- Hardware: Assembling, Maintenance, Trouble-shooting of computers as well as Installation
UPS SMART boards, Projectors, Document camera.
- Server Installation: Windows Server 2008/2012.
- Operating Systems: Ubuntu, Cent, Windows XP/Vista/7, Windows 8/10.
- Installation & Configuration of Microsoft Outlook,
- Installation of Antivirus, VNC, SMART Notebook with SMART IWB.
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EDUCATION & TRAINING
- Master Degree in Computers (M.C.A) from Pune University, in the years 2012.
- Bachelor’s Degree in Computers (B.C.A) from S.R.T.M. University, in the years 2009.
PERSONAL DETAILS
- Name: Pravin Balasaheb Jadhav
- Marital Status: Married
- Date of Birth: 18th
July 1986