Jasmita Mehta Email ID: email@example.com
B.Pharmacy, MMS (Marketing) Mobile: +91 8149682470
To work in an organization where one’s technical abilities, managerial expertise, Domain &
Business expertise shall be tested, in order to encourage individual’s growth & seek a
challenging career path in the areas of Business Analyst & project Management.
Professional Synopsis- (Tech Mahindra)
2 years of experience as Project Management Officer in Tech Mahindra for Projects CSAM,NCL CM & SM
for client British Telecom and in IMS (Infrastructure Management Services) for Mobistar.
Responsible for managing IT operations /Transitions ‘Processes & Procedures’ in accordance with
organizational IT policies.
Management of existing project in terms of IT supports and implementation & management for new
Regular interaction with Client IT for setting of IT infrastructure according to defined Project Plane.
Responsibility of Monitoring of all IT services for the availability to Business continuity.
Setting up of Infrastructure and defining of operational support document for operation team to meet the
project support requirement.
Responsible for Assets management (software and hardware) for existing infrastructure and planning of
Evaluation of new products and technologies; finalization and order management.
To coordinate with different teams responsible for IT support to organization IT Infrastructure
Performed baselining of project documents as per the requirement of CMMI level 5 model.
Mentored and prepared the project team for facing internal and external auditors for CMMI level 5
Responsibility as a BCP coordinator, conducting Service Continuity drills on a quarterly basis.
Facing ISO audits
Driving the monthly service review meeting with client and discuss the Quality and Operations issues,
progress of Service Improvement Plan
Representing the project team at PSM (Project Status Meetings).
Obtain buy-in from senior management for all key project plans, communication requirements, quality
assurance plans, budget, schedule and scope changes
Reporting to management on monthly basis regarding infrastructure post requirement.
Responsible for the delivery of Change, Incident, Problem and Configuration Management for a given
Provide a Service Management point of escalation for the Delivery Centres on the service
Including point of contact for offshore Service Management teams
Monitor the Service Management supply versus demand for the given service(s)
Point of contact for the Service Management team for the transition of new clients / enhancements
to existing services. Working closely with the off-shore to ensure a seamless transition.
Achieve Key Performance Indicators (KPI’s) targets set by the Delivery Centre
Escalate client issues and risks to the NADC SM Client Lead in a timely fashion ensuring no impact to client
Monitor, manage and prioritise all service aligned queues ensuring service levels are maintained and
First escalation point and manager of Severity 1 incidents including internal and client communications
and monitor progress of MIR/RCA actions
Monitor and manage all severity incidents to SLA manages all others to SLA.
Identify incident trends and manage to root cause resolution
Own delivery of Service Reporting including, daily, weekly and monthly Service Performance Reports
Formulating & implementing procedures for daily operations and internal reporting systems for
Ensure the team understands for meeting the users need and requirements.
Act as interface between operational domains and the business units to ensure authorization
Preparing weekly/ monthly and quarterly reports and maintain employee performance database tracker
with a view to monitor efficiency of associates.
Having hands on experience in reporting tools like JIRA,iCOW,Peoplesoft.
Following ITIL methodology for Incident, Change, Problem and Configuration Management.
Project Name: - CSAM (Configuration & system Activation Management), SM (Switch Manager), NRS (Network
Routing System), CM (Configuration Management) & IMS(Infrastructure Management Services)
Roles and responsibilities: -
Providing Management support & performing all duties of Project manager to ensure smooth functioning
Team Management: Proficient in leading dedicated teams for running successful process operations and
experience of developing procedures and service standards for business excellence.
Project Management Skills: Ability to plan, organize, and direct the testing of emergency response,
recovery support, and business resumption procedures.
An effective leader with distinguished abilities in end-to-end project management, giving onsite and
offsite presentations, custom designing business solutions and motivating team members to maintain
deliverables as per SLAs.
Insightful experience in technical activities including scoping, planning, risk management, resource
administration and quality management.
Drive root-cause resolution of recurring issues through effective coordination with various resolver groups
& local Service Desk teams. Keep stakeholders regularly informed.
Academic Projects Undertaken:
Bank’s Name: State Bank of India
o Project Title: Diagnostic study of plastic cluster in western suburbs, Mumbai.
o Job Position: Summer Intern with SME department.
o Job role and learning’s: A diagnostic study was done of plastic cluster present in Western Suburbs
area & according to the findings & analysis of the survey, suggestions were given to SBI to increase its
market share in this cluster.
Twilight Litaka Pharma Ltd- Worked as an Intern in all departments for 15 days at the manufacturing plant
o Article has been accepted in International Journal in Research in Pharmacy & Chemistry.
o Awarded 2nd
prize at National Symposium in poster presentation named ‘Screening of Indian
herbs for its Haemostatic Activity’
o Awarded 1st
prize at quiz competition organized by Business Standard..
Course Institute & University
Alkesh Dinesh mody Institute Of Management Studies,
Govt. College of Pharmacy, Karad
Shivaji University of Kolhapur
Mithibai College, Vile Parle
Maharashtra State Board
Swami Vivekanand International School,Kandivli
Maharashtra State Board
Date of Birth 12/06/1990
Marital Status Single
Permanent Address B/606,Shubh Kamna,Mahavir Nagar,Kandivli-(W),Mumbai-67
Passport Details L4784501
Passport Expiry Date 03/10/2023
Extra-Curricular Activities & Interests:
Reading various genres of books.
I hereby declare that all the information mentioned above is true to the best of my knowledge. I will make it my
earnest endeavor to discharge competently and carefully the duties you may be pleased to entrust with me.
Place : Pune Jasmita Mehta