1. RESOURCES (Marketing ConsultantsInc.)
Customer Service Representative
• Responsible forinvestigatingandadjudicatingmore complex claimrequestsandspecial handling
claims,includingreversalsadjustmentsandcomplaints.
• Provide inputtoward solutiontodepartmentissues.Improve processflowsandefficiencies.Work
completed,dailytasks/assignmentsandprocessflowsmustbe prompt,efficientandaccurate.
• Handle complaints,provide appropriate solutionsandalternativeswithinthe time limitsandfollowup
to ensure resolution.
• Answersincomingcustomercallsregardingbillingissues,productproblems,service questionsand
general clientconcerns.