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Steven Maisel
ID: 7603175089089
DoB: 17 March 1976
Nationality: South African
Age: 39
Marriage Status: Married
Language: English
Mobile No: 083 776 3611
Physical Address: 20 Parklands, Leslie Avenue, Douglasdale
E-mail: steven.maisel@is.co.za
Profile
Steve is an experienced Manager within Information Technology businesses who has a strong blend of
Customer Service, Product, Sales and Marketing, ethics, and entrepreneurial spirit. He is well versed in
managing within exacting corporate divisions and aligning to appropriate systems and practices, whilst
creating value adding solutions for complex customer IT requirements through applying a breadth and depth
of skills and experience in products, processes and service. Steve is looking for a opportunity to apply his
breadth of experience and skills to help grow top and bottom line results within a dynamic member of the ICT
sector.
Secondary Education
o St. Andrew’s Grahamstown
o King David, Linksfield
 Matriculated 1995
 Extra-mural Activities – First Team Rugby, Tennis, Cricket
Employment Record
October 2011 – Present
Internet Solutions
Senior Product Manager
Main Purpose of the Job
o Implement and Manage Internet Solutions new Licensed Band last mile wireless network
o Manage the current unlicensed Band Wireless Network
Key elements of the job
o Pricing – retail pricing and costing
o Processes – from Sales processes all the way through to installations and Support
o Training – Sales and business
o Deployment of High Sites – Deciding on where to deploy new / additional high sites in order to grow
the network and make sure it will be financially viable to build in that area
o Budgets for the entire Wireless network
o Vendor relationships – Build relationships with the vendors responsible for the deployment of the
wireless products as well as support

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November 2007 – November 2011
MWEB Business
Senior Product Manager
Main Purpose of the Job
o Spend sufficient time to understand the market needs through customer interaction, the presales
team and sales teams.
o Find innovative solutions for the broader market.
o Communicate with all areas of the company through presentations, training and product specification
documents
o Define the go-to-market strategy working with the marketing designate in order to assist the
marketing designate with understanding the product positioning, key benefits, and target customer.
o Serve as the internal and external promoter for your product offering, occasionally working with the
sales channel and key customers.
Key elements of the job
o Product feasibility:
o Business models
o Sales potential
o Costing Models
o Target Market assessment
o Manage the entire product life cycle which consists of:
o Strategic Feasibility
o Competitive analysis and market needs research
o Evaluating risks and proposing contingency plans
o Design, plan and specification
o Development
o Drive internal communication in order to ensure delivery of solutions to customers
o Functionality & Testing
o Internal process flows and procedures for implementation
o Launching of new Product or Service
o Operations phase (track problems, customer experience)
o Improvement
o Financial performance and sales tracking
o Co-ordinate, facilitate and manage the end goal of making the product a reality
o Defining and planning new and existing products and product enhancements
o Meet with external vendors to explore business partnership opportunities and initiatives in order to
develop and offer new product and value added services
o Managing product contracts and agreements with external vendors or business partners
o Managing and reporting on product sales and profitability/loss
o Defining product strategic direction based on customer needs, market trends and business goals
o Anticipate and develop strategies and tactics to meet market and customer needs
Key responsibilities
o Product Management – Key operational tasks that monitor and maintain your product’s performance
from sales, implementation, support and billing perspective.
o Product Development – Find, design and productize new products that compliment MWEB
Business’s service offerings.
o Complete and maintain MSD (master service document) for each product. The MSD covers all
aspects of the product and processes in the organization.
o Complete BRS (Business Requirement Specifications) on how your products will function in the
business system.
o Communicate Product information to the entire Business Division.
o Product Training on Field, Call Centre Sales and Business Partners, as well as product awareness to
inter departments.
o Liaise with Billing and collection departments on product related issues.
o Liaise with technical and support departments on product related issues and resolutions.

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o Project manage internal departments and 3rd party suppliers in the process of productizing and
launching a new product.
o Manage and design marketing text for Website and sales.
o Liaise with IMC on Product related Matter, such as implementation processes and product codes and
descriptions.
o Manage supplier relations and payments.
Job competencies and Qualifications
o Excellent Project management skills
o Excellent decision-making skills
o Ability to work effectively on own initiative
o Excellent Management skills
o Good presentation skills
o Ability to manage (multiple) teams within the organization and 3rd party suppliers
o Have excellent management and motivational skills and deliver quality customer services
o Excellent knowledge of all products
November 2007 – March 2008
MWEB Business
LAN Support Sales Manager
Main Purpose of the Job
o Manage and assist the LAN Support Sales team with reaching targets
o Manage customer relationships
Key elements of the job
o Manage targets
o Assist with solution sales
o Maintain client relationships
o Quote on hardware and software
June 2003 – October 2007
Maistech CC (Managing Director)
Owner
Information Technology Support
Started business in 2003, built up and developed a client base
Maistech was a registered dealer and supplier of HP, IBM and Acer equipment including Servers, PC’s and
laptops.
Nature of business
o Maintain clients IT needs and equipment, network servers and workstation support
o Install and configure customers IT equipment supplying computer equipment, Data Cabling, PABX’s
Main Purpose of the Job
o Obtain new clients
o Manage client relationships
o Maintain client IT infrastructure including servers and desktop support
o Manage customers IT requirements
o Supply customers with IT infrastructure ranging across the board from Servers to data cabling
o Assist with certain clients IT Budget requirements
o Manage staff including 3rd party outsource companies
o Responsible for sales, purchasing of stock
o Manage and monitor finances, budgets and book keeping

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Major Clients
o Bain and Co. Inc (one of the leading international consultancy companies worldwide)
o SACOB (SA Chamber of Business)
o Burlington Strategy Advisors
o Taurus Consultants
o Futures Group
o Vaal Auto (several car dealerships in Witbank, Middleburg and Sekunda)
o Symphony Investor Communications
Reason for change
Seeking career change outside of the IT technical arena and would like to concentrate on general business
and marketing skills and not on the technical aspects of the industry
2000 - 2003
Bain and Company Inc
IT Manager (2002 – 2003)
Key elements and responsibilities of the job
o Maintained stable network / Network Administrator
o Maintained PABX and phones
o Annual budgeting of all IT equipment for South Africa
o Maintained several servers including Novel / Windows Server /
o NT server / Cisco Routers
o Maintained constant connection and updates with all other Bain offices world wide
IT Specialist (2000 – 2002)
Skills
Novel/Windows 95/Windows NT Server/Windows 2000/SQL Server/Windows XP/Windows Server 2003/Cisco
Routers/Wide area and local area networks
Reason for leaving
Bain restructured their South African operation and downsized their business. As a result they no longer
required a full time IT Manager – subsequently I engaged them as a client.
1998 - 2000
Monotix
Computer Technician
Key elements and responsibilities of the job
o Installed network cabling on several sites
o Setup local area networks
o Was contracted to Deloitte & Touche for 3 months to install software and ensure a smooth upgrade
for Y2K for the Durban, Cape Town and Johannesburg branches
Skills
Windows NT/Windows 95/Windows 98/SQL Server/Windows NT server/Local area networks
Reason for Leaving
Better opportunities with Bain and Company Inc
1997
Armato Foods
Dispatch Manager
Further Courses
A+ Computer Hardware

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HP Preferred Partner Certification
Hobbies and Interests
Golf, Gym, Cycling