1. Sindy Terry Mitchell
6565 East Knollwood Circle
West Bloomfield, Michigan, 48322
To: Gerald Denicola
I am interested in exploring the possibility of joining your team.
My resume is enclosed. It should provide a comprehensive overview of my education, experience, and
accomplishments. References and any additional information you may require will be promptly furnished
upon request.
You will see from my resume that I earned a Bachelor of Arts in Political Science and English with a minor
in Business Administration, and my MBA December , 2011. My experience includes several years in
management, public relations, sales, customer service, and communications.
Diligence and determination are my fortes.
In addition, I can offer the following personal qualities:
• Excellent organizational, interpersonal, and communication skills, enabling me to work well
with my superiors, co-workers, vendors, and customers.
• Persuasive; able to convey information in a manner that produces the desired result.
• Adaptable; can quickly learn new skills and adjust to new environment
• Innovative and cost effective; dedicated to evaluating problems or opportunities with an eye
toward freshness and efficiency.
I realize, of course, that this summary cannot fully convey the ways I might be of assistance to your
organization, so I would greatly appreciate the chance to speak with you personally.
Thank you for your consideration. I look forward to your reply.
Sincerely,
Sindy Terry Mitchell

2. SINDY TERRY MITCHELL
6565 East Knollwood Circle , West Bloomfield, MI 48322
248-865-9991 Home or 310-707-5695 PCS
sindy551@gmail.com
CAREER OBJECTIVE: To obtain a challenging position that utilizes my sales, customer service, territory
management and technical skills to achieve revenue objectives with opportunities for professional growth and
increased responsibility.
EDUCATION
Xavier University, New Orleans, LA USA
Bachelor of Arts, Political Science and English minor in Business 3.4 GPA
International Business MBA University of Phoenix 3.6 GPA 2011
WORK EXPERIENCE:
Experience Summary
Sales and Operations Management Professional with extensive experience leading national
sales organizations and sales teams to exceed revenue and profit goals. Proven track record of
driving multimillion-dollar growth and national expansion. Specialized skills in
Telecommunication technology sales to diverse-industry clients worldwide. Strong command of
business protocols and experience conducting business with foreign accounts and executives.
Expert relationship builder, channel developer, negotiator and sales strategist.
Specialties:Market Expansion Strategies, Territory Startup & Turnaround, Business & Channel
Development, Sales Team Training/Management, Complex Negotiations/Sales Cycles, Business
Process Development, Organization Development, Strategic Partnership Building, Key Account
Management, Forecasting & Market Analytics, Sales Planning Management, Leadership
Development
AT&T National Signature Sector Sr. Client Solutions Executive Birmingham, MI 07/2012 –
Present
Developed and deployed quarterly and annual plans, programs and policies for Global Sector module.
Responsibility highlights:
Carried out analyses of statistics to determine potential growth; designed sales performance goals and
monitored performance on a regular basis.
Coordinated sales with other company sales divisions.
Designed successful sales techniques/strategies/tactics from customer and market feedback.
Analyzed client list for growth opportunities; personally researched and supervised new sales prospects.
Supervised performance of company’s sales unit.
Managed all potential sales opportunities including distribution strategies, reseller agreements and product
segmentation.
Accomplished and exceeded volume and profit goals by nurturing partnerships with existing customers.
Initiated internal brand-identity communication.
AT&T National ISP Sector Sr. Sales Executive Los Angeles, CA 01/2007 – 07/2012
*Wireless Certification
*Utilize consultative sales techniques to deploy DSL, TAS, Wholesale Roaming, Data Center, MIS, ATM,
Sonet, Optical networks to Tier 1 customers.
* AT&T TRENDS certification complex Data Solutions
* Detailed knowledge of legacy SBC and AT&T Data/ Voice networks

3. * High-level strategic sales skills, strong leadership, resource management, negotiation, positioning
and closing skills
* Position at multiple levels and across multiple functional areas of client organization
* Strong business skills, including financial, strategic planning and entrepreneurial skills
* A excellent understanding of routing protocols and security management: OSPF, BGP, TCP/IP,
MPLS, SNMP, IGMP, ACL's and QoS as well as network fundamentals: Sonet, Gigabit Ethernet
Layer 2 networks. Knowledge of Alcatel 7X50 & 73XX products
* Primary job responsibilities are to provide advanced technical solution to ISP customers deploying
the AT&T U-verse Project Lightspeed network
* Equipment implementation knowledge requirements and deployment of CISCO, NORTEL, and
AVAYA
*CCNA CCDA class taken
* 2008 1ST &
3rd Quarter Center of Excellence
*2009 1ST
Quarter Center of Excellence
*2010 1ST
Quarter Center of Excellence
*2011 Attainment 117%
* 2012 Wireless Certification completed 100%
AT&T California Public Sector Senior Account Manager Anaheim, CA 02/2004 –
01/2007
*Utilize consultative sales techniques to analyze customer network requirements and create application
driven
solutions for IP, DIA, ATM, Sonet, Managed Optical services, Web Hosting, Managed Data Services, and
local access technologies.
*Develop and deliver data sales presentations to large education and municipal customers.
*Successful in the design and sales of complex data and voice solutions, including Sonet, ATM, Frame,
Private Line, DIA, IDC; and Optical services to major government agencies.
*High profile client base includes: Orange County, UCI University and Medical, UCR riverside. OC Info link
211 provider. John Wayne Airport, Orange County Superior Court.
*Drive the development of integrated data and voice products by participating in strategy sessions to develop
new products and enhancements.
*Consistently retaining revenue while continuing to sell the complete suite of ATT Products.
*Develop & utilize account plan to introduce new products to the customer and focus for the account team.
* Design Equipment requirement for Voice and Data Networks including, Microsoft, Avaya, Nortel, Cisco
*Exercise team leadership skills including enabling individual and team effectiveness, open communication,
resource alignment, proactive planning, and excellence in execution.
*Develop and apply knowledge of my client’s business drivers and goals and architect innovative solutions to
address customers needs while maintaining and growing AT&T revenue.
*Increase frequency and probability of opportunities through high level positioning with all accounts.
*2004 NISBR 108.81% Contracts 115% Equipment attainment $1,302,402.
*CEE Overall rating 92% 5% increase over 2003. 100% Returned.
* 2005 Quota $8,793,900 15% growth over 2004 results. Equipment attainment $1,761,259 CEE Rating 98%
100% Returned.
* 2006: 127% Weighted Attainment.
*Team objective as a Senior Account Manager is to always exceed customer expectations. Positioning AT&T
products & services to meet our client’s goals and to maximize revenue growth for ATT.
* 2004, 2005, 2006 Center of Excellence Award
Ameritech / SBC Senior Account Manager II Southfield, MI 02/2001 - 02/2004
*Revenue driven with extensive knowledge and training in the area of voice and data communication. CCNT
certification in Basic Telecommunications, Basic Data communications, Local Area Networks, Computer
Telephone Integration Essentials, Broadband Technologies and Voice over Internet Protocol.
*Successfully solicited and retain corporate accounts. Consistently meet and exceeded sales objective:
*Excellent communication skills. Express ideas effectively and persuasively in both formal and informal

4. settings.
*Maintain and grow $5 M annual baseline revenue objective with a 5% year-to-year growth and a net new
monthly revenue target of 5700.
*Market and present innovative technology based solutions to client executives; develop proposals, present
and close sales.
*2003 Weighted Attainment 146%. Net New Data Revenue Attainment 137%, RS attainment 294%,
Line loss Attainment 184%
*2002 Weighted Attainment 202%. 2002 YTD Data Attainment 204%. 2002 YTD Voice Attainment 542%.
* Equipment attainment 200K per month. Nortel
Achievement of First quartile results each month. In the top 10 of account mangers consistently each month.
112% Weighted Attainment achieved first year as an Account Manager 2001.
* Presidents Club
MGM Grand Detroit Director of PBX/Communications Detroit, MI 01/1999 - 02/2001
*Oversee daily operation of supervisors and front line cast members to ensure efficient customer service.
Approx 460 employees
*Analyze and forecast staff scheduling requirement to maximize proficiency and minimize payroll cost.
*Develop department reports in relation to areas of productivity and tracking to ensure efficiency of
operation.
*Formulate and justify the department budget. Submit supporting documentation for new programs and
additional expenditures.
*Manage initial startup of PBX. Communications/Audiovisual media throughout casino.
*Establish and monitor operating, procedures; develop and implement, innovative strategies to maximize
efficiency
*Project a friendly, pleasant and cordial demeanor. Provide excellent “ Grand Class service” to all potential
and existing customers, co-workers, and management.
Avis Rent A Car Airport Manager New Orleans, LA 08/1997 - 12/1998
*Managed 64 full time operations managers and employees
*Achieved a $7.4 million monthly utilization with 1200 automobile fleet distribution.
*Implemented a yield analysis for future car rentals.
*Maintained cash management and payroll management
*Completed and maintained 98% quality assurance rating for current location
Intern Department of City Works City Hall City of New Orleans, LA 01/1996 - 05/1997
*Implement and computerize City of New Orleans complaint Line System.
*Director of communication liaison with City Council members and other elected officials.
*Ombudsman for Public Works Department. Solved complaints.
*Supervised staff in maintenance, Parking, and Abandoned Car Division and also provided various
evaluations for completion of projects.
*Handled public relations for the Department of Streets
Xavier University Administrative Assistance New Orleans, LA 01/1995 - 09/1995
*Provided clerical assistance.
*Coordinated and organized accounts for student loans
*Assist in compiling delinquent account reports
*Research and prepare quarterly schedules, and account reviews
Manager Terry's Enchanted Gardens Detroit, MI 01/1989 -
01/1992
*Responsible for operation and supervision of employees.

5. *Maintenance and upkeep of property and enthusiasm.
*Handled sales, promotions, corporate contracts, and biding competition projects.
*Completed all bank reconciliation
REFERENCES AVAILABLE UPON REQUEST

6. *Maintenance and upkeep of property and enthusiasm.
*Handled sales, promotions, corporate contracts, and biding competition projects.
*Completed all bank reconciliation
REFERENCES AVAILABLE UPON REQUEST