1. Steven W. Ware
Professional Summary:
Excellent background in Microsoft systems management with experience in Domain Administration,
Group Policy, DNS, DHCP, File and Print servers, Terminal Servers, SCCM, SQL server, VMWare,
Powershell, and multiple operating systems from Windows 2000 to Windows
2012. I have a Strong background in customer service, problem solving, and
communication skills.
Skills:
• Microsoft server build, maintenance, and troubleshooting
• Active Directory and group policy design and maintenance
• SQL query creation and reporting
• Service Manager reporting
• Business Objects queries and reporting
• Powershell scripting and Windows command line query and reporting
• Change and Problem management
• Problem Management
• Systems Analysis
Experience:
TekPartners 3 January, 2012 – Present
Senior Technical Analyst
Contracted to Disney WDPR GBTS Infrastructure Services Management
The Walt Disney Company, Walt Disney Parks and Resorts (WDPR), Global Business Technology
Services (GBTS), Infrastructure Operations Management
• Level 3 Sr. Technical Analyst for Walt Disney Parks and Resorts (WDPR) Windows Servers
• Authored or co-authored over 275 Powershell scripts for automated information gathering to be
used in analysis of Windows Clusters, Windows Servers, Active Directory configuration, and
VMWare environments.
• Saved approximately $500,000 for Disney by reverse engineering Microsoft’s “Clustered Server
Risk Assessment Program” (CSRAP) which costs $1000 per node to license, in order to produce
scripts to identify risks in Disney’s current cluster configurations.
• Non-security related server remediation Disney Release and Currency Management (DRCM) for all
Windows servers in WDPR, project coordinator for on-boarding servers into DRCM.
• Lead Change Coordinator for Infrastructure Operations for WDPR
• Produced multiple SQL and business objects queries across multiple databases to facilitate change
and project coordination
• Approval Authority for all new WDPR windows server builds

2. • Root Cause Analyses/Known Error approval authority for WDPR high priority incidents
• Have partnered with multiple teams across both Corporate and Parks and Resorts to assist in the
Continual Service Improvement process relating to many different IT processes including change
management, Windows clustering, new server build, Active Directory, information security, and
group policy
• Have authored four documents covering change coordination and authoring a request for change.
• Produced reports for all investigations conducted for both planned and ad-hoc requests.
• Member problem coordination team for Infrastructure Operations Management
• Assisted in the development of Service definitions for Infrastructure Operations Management.
• Developed metrics for incident management, Microsoft Cluster Analysis, New Server build analysis,
Root Cause, Known Error, and Solution approval processes through use of Business Objects and
Excel.
• Conducted Audits for User Access, PCI, and other compliance categories utilizing RDP, Remote
management and Powershell scripting.
• Produced analyses of VMWare storage environments resulting in approximately 21TB of regained
storage space and saving the company approximately $21,000 monthly.
Mission First May 2011 – December 2011
Air Force Technical Application Center – Patrick AFB Florida
• Senior Windows Administrator Air Force Technical Applications Center (AFTAC), Patrick AFB on
three distinct security domain networks.
• Assigned as special projects lead for data migrations utilizing command line and scripts (Robocopy)
to migrate to new storage devices.
• Assigned as lead administrator for vulnerability patching for three windows domains utilizing a
combination of SCCM, WSUS, PSexec, and command line installation methods
General Dynamics April 1999 – May 2011
Senior Administrator US Transportation Command (USTRANSCOM)/ DIA / AFTAC
• Manage the operation and maintenance of multiple networks and across multiple security
domains for AFTAC
• Performed management of multiple server types including Domain controllers, Exchange server,
file and Print, Systems Control Center Manager, SMS, WSUS, Citrix XEN server, Windows
Terminal Servers, and other application servers
• Designed and documented the Windows domain for USTRANSCOM with a lead role as the
enterprise administrator, group policy, and DNS designer for classified networks
• responsible for training and oversight of additional network/systems administrators
• Member – Global Enterprise Services design team for DIA tasked with issues involving global
active directory design and implementation as well as Exchange architecture to support DIA
mandated DODIIS network consolidation into a single active directory forest
• Administrator for Multimedia Messaging Manager(M3) system based on Solaris server,
responsible for user and system administration
• Unix Systems Administrator, (Solaris, DEC) for Migration Defense Intelligence Threat Data
System and the Automated Message Handling System for the United States Transportation
Command

3. GTE Government Systems August 1982 – April 1999
Electronics Technician / Network Admin / Communications consultant
• Network administrator for a 100 node network and Exchange server support
• 3M certified fiber optic network designer and installer. Trained field personnel in the
termination, installation and testing of fiber-optic cable plants.
• Senior Field Engineer for the Commercial Satellite Demonstration System deployed on board the
USS Mt.-Whitney. Responsibilities include site survey, system installation, programming,
certification, Systems Operational Verification Testing, documentation of, training, and at sea
follow-on support for satellite tracking antenna system, T1-T3 Multiplexers, high speed digital
data modems, video teleconferencing systems, digital audio multiplexers, and associated RF
radio equipment.
• IP-1591/WLQ-4(V) signals surveillance DF Display design, development, installation and
maintenance
• Generated MIL-SPEC engineering documentation and technical manual packages for both the
IP-1591/WLQ-4(V) DF Display and the Commercial Satellite Demonstration System.
• Installation, maintenance, documentation and Systems Operational Verification Testing of the
Mobile Subscriber Equipment System (MSE) Line of Sight radio systems in use by the US Army
• Communications systems technician for the Ground Launched Cruise Missile (GLCM) System for
the US Air Force responsible for installation, maintenance, and troubleshooting/repair of HF,
VHF, and UHF Satcom equipment within the launch control centers for the (GLCM) systems
US Navy May 1972 – May 1982
Electronics Technician – Rank achieved Petty Officer First Class
Certifications:
• MCSA Windows 2003 Certification obtained March 2005
• MCP, MCP + Internet and MCSE 4.0, 2000
• Solaris systems Administration, 2001
• Security + Certification 1/23/2008
• ITIL v3 Foundation Certification 11/18/2009
• 3M certified fiber optic network designer and installer, 1998
• Cisco certified software configuration specialist, 1995
• Novell certified Netware Administrator, 1995
Personal Information:
Steven W. Ware
1670 Waterview Loop
Haines City, Florida 32835
321-507-2948
Steveware222@gmail.com
Steve.w.ware.-nd@disney.com