1. Robert C. Metcalf
385 Washington Street
Cambridge, Massachusetts 02139
617-999-3081
rbt.metcalf@gmail.com
Summary of Qualifications
• Professional Services responsibilities in design,
implementation, and troubleshooting of a CentOS based multi-terabyte
backup appliance. Daily success requires a deep understanding of
LINUX, TCP/IP, Storage, Virtualization, backup apps, and Enterprise-class
IT issues.
• Implement and troubleshoot DR solutions based on WAN-
based block level replication across multiple sites.
• Design, implementation, and management skills in multiple
Enterprise-class SAN and Storage platforms, including: Brocade, McData,
Cisco MDS Switches; EMC (SAN-attached and NAS), HP (SAN-attached
and NAS), IBM XIV, NetApp, XIOTech storage.
• Day-to-day support and troubleshooting of a complex,
proprietary Linux-based deduplication backup and storage device that
competes with Data Domain
• Expert-level consulting and deployment skills in enterprise-
class UNIX/Linux systems and Veritas products (Foundation Suite, Cluster
Server, Netbackup, Virtualization, etc.)
• In-depth experience in end-to-end SAN-based storage
provisioning in Linux and Windows based IT environments, featuring
Emulex and Qlogic fiber technologies and multiple multipathing
technologies. Daily operational experience in data center issues and
systems provisioning.
• Day-to-day experience in web server (Apache, Tomcat)
technologies, Samba, Autosys, and system security (firewalls, public key
encryption, LDAP/Kerberos authentication, SSH/SSL protocols, etc.)
Deep systems engineering and system administration experience in Open
Systems.

2. • End-to-end storage provisioning expertise with EMC's ECC,
Power Path, and Navisphere/Unisphere software on EMC storage arrays
for Linux and Microsoft hosts.
• Planned, deployed, and managed multiple IT infrastructures,
including Cisco routers, firewalls, DNS/DHCP, corporate intranets and
extranets, replicated storage and Business Continuity. Planned and
deployed multiple UNIX production and development environments, and
co-located data centers.
• DBA skills in Oracle and MySQL; familiarity with
PROGRESS and Sybase RDBMS packages.
Experience
Hitachi Data Systems 03/2015 – present
Senior Customer Support Engineer
• Customer Support/Infrastructure engineering for an
enterprise class Linux-based deduplication appliance.
• Install, configure, support, and troubleshoot Hitachi
Protection Platform for enterprise-class customers. Manage the multiple
components involved, including Hiatchi Storage, Brocade FC switches,
CENT/OS implementations, and Netbackup connectivity
• Build, configure, and lab systems in the Marlborough facility
to mirror customer configurations for testing and client problem resolution.
Exagrid 08/2013 – 03/2015
Senior Customer Support Engineer
• Install, upgrade, and troubleshoot a proprietary, Linux-based
backup and deduplication/replication appliance for a large installed
customer base. Debug cross platform network, backup and storage
related issues in a complex, grid-based architecture.
• Manage expectations and implementation of a complex
backup product for a wide audience of installed customers; escalate and
manage cases; arbitrate customer requirements and engineering
deliverables

3. • Integrate the Exagrid in VM environments where it is tightly
coupled with VEEAM implementations.
• Work comfortably in a startup environment with production
requirements.
Navisite -- A Time Warner Cable Company 08/2012 – 08/2013
Senior SAN/Storage Engineer
• Day-to-day design, provisioning, and troubleshooting
responsibilities for customer-facing SAN and Storage infrastructures.
Responsibilities include defining requirements, zoning/managing SAN
devices, provisioning LUNs across, and storage-related problem
resolution.
• Multiple storage platforms include EMC Clariion, HP-EVA,
IBM XIV, NetApp, Celerra, HP-NAS. SAN environment includes multiple
vendors including Brocade, HP, and Cisco MDS. Underlying fabric/fiber
infrastructure includes Emulex and Qlogic host bus adapters. Host
operating systems primarily Linux/UNIX, with Microsoft.
• Data center operations/implementation experience in an
environment that includes literally thousands of rack-mounted servers and
associated storage. Rotating on-call responsibilities.
Contractor: OMGEO, Loomis-Sayles, and MFS (Massachusetts Financial
Services) 11/2005 – 08/2012
Senior Consulting Systems Engineer
• Day-to-day management of a production environment at a
major Boston financial. Infrastructure consists of SUN Enterprise-class
servers running Solaris 10 and SuSE Enterprise Linux 9-11, Veritas
Volume Manager, Veritas Cluster Server, and Netbackup; EMC SAN-
attached storage, Brocade switches, and STK tape libraries. Regular
system upgrades and deployments in a production Financial environment.
Data replication to a Disaster Recovery site via Veritas Volume Replicator.
• Provision replicated and non-replicated storage for
production Linux/Solaris hosts using Veritas Volume Manager, Veritas
Volume Replicator, and Veritas Geo Cluster Server; build production
Solaris 10 servers with Jumpstart and SuSE Enterprise 10-11 servers with
autoyast technologies.
• Planned, coordinated, and executed a benchmark test of a
production Oracle database on a progressively-domained (12 cpu, 24 cpu,
48 cpu and 72 cpu) SUN E25K platform to resolve performance issues.

4. Made purchasing recommendations based on the testing results.
Configured and deployed multiple x86-based SUN servers. Planned and
executed a complex Data Center move of multiple Linux/Solaris
production servers. .
• Managed a Solaris 10 Jumpstart server environment; built
and deployed multiple Solaris 10 servers using Solaris Volume Manager
(SVM) for storage management and automated Solaris Live Upgrade
functionality for Disaster Recovery purposes.
• Provisioned CLARIION storage through McData switches to
SUN hosts using EMULEX HBA's. Managed and maintained a Veritas
Netbackup implementation with 100-plus mixed (Solaris, Linux, SCO, and
W2K) clients. Troubleshot and resolved OS (Solaris and Linux) and
Storage/SAN (EMC Clariion, McDATA Switches) related problems in both
production and non-production environments for a high-profile Boston
Financial.
• Built multiple Oracle Database servers on Solaris9 boxes
using Solaris Volume Manager (SVM) to manage and mirror boot and
data drives.
Houghton Mifflin Company, Boston, MA 11/2004 - 11/2005
Senior Systems Engineer
• Managed a major server technology refresh, replacing and
consolidating three dozen older Enterprise-class servers with SUNFire
servers, ranging from V120's to E2900's. Servers were SAN-attached
through Qlogic and McData switches to EMC Clariion and Symmetrix
storage.
• End-to-end storage provisioning for SUN and W2K hosts
using EMC tools (ECC, Connectrix Manager, and Navisphere) on Clariion
storage. Clariion CX700 disk arrays with director-level EMC ED-140m
switches. Troubleshot host-based connectivity issues related to EMC
software (PowerPath, Navisphere, ECC client software and third-party
HBA's.)
• Acted as the local subject-matter expert for Solaris, Veritas
Storage Foundation and Veritas Cluster Server. Installed and configured
multiple VCS clusters. Allocated, managed, and deployed LUNS from the
EMC storage to servers using the EMC Navisphere gui and cli.

5. CTS, Atlanta GA 08/2003 - 11/2004
Senior Consulting Engineer
• On-site consulting and implementation for CTS’s SUN
Professional Services practice, with an emphasis on Open Systems,
servers, storage, and infrastructure.
Networked Information Systems, Woburn MA 04/99 - 08/2003
Senior Consulting Engineer
• Built Networked Information System's SUN Consulting
Practice, with an emphasis on solid networked-based infrastructures for
traditional businesses and emerging E-business sites. Day to day duties
included short and mid-term assignments delivering expert-level Solaris
and Veritas solutions to NIS clients.
Education
Simmons College, MS, Library Sciences, 1981
Suffolk University, BA, English, 1978
Certifications
Brocade Certified Fabric Professional (BCFP ID Number: 002088) 09/2001
SUN Certified Data Management Engineer: Veritas Volume Manager 01/2002
SUN Certified Backup/Recovery Engineer: Veritas NetBackup 04/2002
SUN Solaris9 Certified Network Administrator (SCNA) 01/2003
SUN Solaris9 Certified Systems Administrator (SCSA) 01/2003
Veritas Certified Professional - High Availability (VCP-HA VRTS001465) 02/2003
SUN SAS SunFire Certified, SE/Tech (IForce) 02/2003
Veritas Certified Professional - Data Protection (VCP-DP VRTS001465) 02/2003
Veritas Certified Professional - High Availability Specialist for UNIX with VCS 4.0
(VRTS001465) 09/2004
References on Request