1. Curriculum Vitae Personal Attributes:
A dedicated manager with a strong work ethic and the ability to build lasting client relationships.
A seasoned sales professional with an outstanding record of success in sales and sales management.
A highly energetic, dynamic professional with a with results-driven attitude.
Career Objectives:
Looking for new opportunities to leverage my 30-year professional experience in Marketing capacity
to have an immediate impact on business revenue.
Personal information
First name(s) / Surname(s) Steven Holland
Address(es) 89/5 Tigne Street, Sliema, MALTA
Telephone(s) (356) 2733 8083 Mobile: (356) 9949 3576
Skype s_holland
E-mail steveholland@onvol.net
Nationality Maltese
Date of birth 15.11.69
Gender Male
Work experience
Dates 02/2014 to date
Occupation or position held General Manager
Main activities and responsibilities Overlooked and evaluated all job production phases and procedures.
Oversaw print and design projects from initial phase of reviewing client requirements to final stages of
production, distribution and billing.
• Identified potential customers and drove sales to achieve forecasted objectives.
• Accountable for the overall quality and timeliness of the production of creative graphic design.
• Managed all aspects of daily print production schedules.
• Supervised the creative workflow and print production from concept through to completion and
delivery whilst meeting strict deadlines.
• Managed the logistical planning, issue resolution, printing and delivery of client collateral.
• Managed project specifications, billing and estimates interfacing daily with suppliers and clients.
• Monitored costs and continually strived to identify cost saving opportunities throughout the entire
design and printing processes.
• Forecasted resource needs and allocated assigned resources to assure completion of established
objectives within budgetary and scheduled guidelines.
• Resolved conflicts and provided solutions in a professional manner to the satisfaction of clients.
Additional responsibilities included, contracting and negotiating pricing and collaborating with legal
and compliance functions to ensure adherence to organisational standards.
Name and address of employer PrintShop Express, High Street, Sliema,
Type of business or sector Brand Marketing: Graphic Design and Printing.

2. Dates 01/2012 – 12/2013
Occupation or position held Sales and Marketing Manager
Main activities and responsibilities Accountable for all Group Sales and marketing activities in Malta and overseas.
Responsible for forward buying, stock purchases.
Preparation and induction of year business projections and related targets.
Management and guidance to executives and responsible for respective performance.
Responsible for, and expert in, eGovernment channels visavie purchase orders, departmental
tenders, etc.
Harmonising management roles such as logistics and finance so as to improve quality of service.
Procurement of reports to managing director so as to fine tune operations accordingly.
Met and tripled group revenue expectations through careful inventory of stock.
Name and address of employer Office Group Ltd, Oftec Business Centre, 1 Notabile Road, Birkirkara.
Type of business or sector I.T., printing equipment and software suppliers, distributors for Konica Minolta in Malta.
Dates 07/1996 – 05/2010
Occupation or position held Sales and Marketing Manager
Main activities and responsibilities Accountable to the Board of Directors for preparation and execution of marketing strategies.
Preparing of sales budgets/targets and ensuring that these are reached.
Directly involved in the induction of ISO 9001 Quality Standard within organization.
Maintaining and increasing turnover levels within the company.
Responsible for resources and maintaining all material stock levels for just-in-time production.
Preparing and submitting graphic design from concept to procurement of material.
Met and superseded required revenue and operational expectations for 14 years.
Submissions and applications for Governmental Tenders via Department of Contracts, etc.
Name and address of employer Packprint Ltd, a subsidiary of M. Demajo Group, Demajo House, A4, Industrial Estate, Marsa.
Type of business or sector Production of printed folded cartons.
Dates 05/1995 – 06/1996
Occupation or position held Head of Sales
Main activities and responsibilities Identifying niche market segments for product.
Marketing and selling paging systems to selected markets.
Within a sales force of 7, sold 85% personally to large institutions.
Name and address of employer Skytel (Malta) Limited, Dolphin Centre, Balzan.
Type of business or sector Paging service provider.
Dates 10/1989 – 12/1994
Occupation or position held Director
Main activities and responsibilities Responsible for the marketing operations of the business
Accountable for all liaisons with suppliers overseas
Name and address of employer Autocraft Limited, 15, Enrico Mizzi Street, Msida
Type of business or sector Wholesalers of automotive parts and accessories (family business)

3. Education and training
Dates 10/2008 – 05/2011
Title of qualification awarded MBA - Masters in Business Administration Marketing Hons.
Name and type of organisation
providing education and training
University of Malta
Dates 10/1995 – 06/1998
Title of qualification awarded FEMA – Diploma in Business Marketing
Name and type of organisation
providing education and training
University of Malta
Dates 10/1985 – 06/1986
Title of qualification awarded Post – Secondary Education
Name and type of organisation
providing education and training
Junior College, Msida
Dates 09/1975 – 05/1985
Title of qualification awarded Primary and Seconday Education
Name and type of organisation
providing education and training
De La Salle College, Cottonera
Personal skills and
competences
Mother tongue(s) English and Maltese
Other language(s)
Self-assessment Understanding Speaking Writing
European level (*) Listening Reading Spoken interaction Spoken production
Italian Y Y Y Y Y
French Y Y Y Y Y
Arabic Y Y Y Y Y
Skills and competences During the course of my education and employment I acquired attributes in :
• the keys to customer service i.e. personal presentation, product knowledge, self-confidence,
empathy, courtesy and listening.
• the approach, evaluation and presentation of the marketing mix.
• how to search for innovative ideas, as a result of having attended numerous seminars.
• setting up teams based on organisational behaviour and positive teamwork.
• preparing and achieving targets following market research simulation.
• the design and implementation of promotional media.
• the complete process of printed media, from the initial design to the final product.
• graphic design with certification from Studio Design International on a professional level.
• Using online tools to spread marketing message.

4. Computer skills and competences Microsoft Office – Word/Excel/Powerpoint
Photoshop
Illustrator
Indesign
SPSS
Other skills and competences Accountability in macro/micro marketing in required media, SEO, web marketing
Driving licence Motor Vehicle License B
Other interests Playing tennis, meeting people and socialising, networking, travelling, music & my 6 year old daughter!
Key Moments
10/2008 – 05/2011
Microsoft Design of Microsoft Office packaging (Malta Edition) from start to finish including outer carton.
Knorr Design of all Knorr cubes inner and outer cartons (Malta) for consumer market.