Mohammed Nayef Salim Abdullah is an experienced sales advisor with a multi-functional background in sales, operations, and marketing, specializing in maintaining customer relationships and addressing automotive concerns. He has worked for various automobile companies for over seven years, focusing on problem sensitivity, customer service, and enhancing organizational reputation. Abdullah holds a BTEC National Diploma and possesses strong communication skills in both Arabic and English.

1. .MOHAMMED NAYEF SALIM ABDULLAH
AIM & OBJECTIVE
Sales Management in a multi-national and international corporation. Cross-
functional management background includes sales, operations and marketing.
Influential leader with intrinsic talent for conceptualizing and communicating
vision, empowering teams and fostering consensus and cohesion for achievement of
common goals.
PERSONAL ATTRIBUTES
Resourceful with Flexible Outlook.
Open to new ideas and approaches with positive attitude.
A self starter and good motivator.
Able to Multi-Task in Order to Handle Competing Priorities.
Able to fit in to an International and Multi-Cultural Environment & Work to Tight Deadlines
with excellent results.
CAREER HISTORY
Service Advisor for 1 Year and 3 Months:
Actively listening by giving full attention to what other people are saying, taking time to
understand the points being made, asking questions as appropriate
Building professional team relationships through leadership.
Responsible for generating and maintaining new and existing business.
Designing and developing solutions to solve customer concerns.
Managing & developing long-term customer relationships.
Reading Comprehension – Understanding written sentences and paragraphs in work-related
documents.
EDUCATION
(BTEC) national diploma 08-2008 SHARJAH INSTITUTE OF TECHNOLOGY
Abu Dhabi - UAE
Mobile : +971503551003
w-qs@hotmail.com
SWAIDAN TRADING COMPANY (PEUGEOT), LLC, UAE - Dubai

2. Service Advisor 1 Year and 9 Months (Areas of Expertise):
Problem Sensitivity – The ability to tell when something is wrong or is likely to go wrong. It
does not involve solving the problem, only recognizing there is a problem.
Advising customers about necessary service for routine maintenance.
Helping & identifying a mechanical problem by questioning the customer or doing a visual
inspection or road test.
Preparing a repair order showing time, cost, and labor estimates for service.
Explain the work performed and the charges to the customer.
Handling customer complaints.
AL- YOUSUF MOTORS (SUZUKI).LLC, UAE - Dubai/Abu Dhabi
Service Advisor 4 Months (Areas of Expertise):
Ascertains automotive problems and services by listening to customer's description of
symptoms; clarifying description of problems; conducting inspections; taking test drives;
checking vehicle maintenance records; examining service schedules.
Updating job knowledge by participating in educational opportunities; reading
manufacturers' publications.
Developing estimates by costing materials, supplies, and labor; calculating customer's
payment, including deductibles.
Enhance organization reputation by accepting ownership for accomplishing new and different
requests; exploring opportunities to add value to job accomplishments.
Responsible for generating and maintaining new and existing business.
Designing and developing solutions to solve customer problems.
Managing & developing long-term customer relationships.
Helping & identifying a mechanical problem by questioning the customer or doing a visual
inspection or road test.
Preparing a repair order showing time, cost, and labor estimates for service.
Explain the work performed and the charges to the customer.
Handling customer complaints.
AL TAYER MOTORS (FORD).LLC, UAE Dubai

3. Service Advisor 3 Years and 2 Months (Areas of Expertise):
Maintaining automotive records of problems and corrective actions planned.
Enhance organization reputation by accepting ownership for accomplishing new and different
requests; exploring opportunities to add value to job accomplishments.
Maintaining customer rapport by explaining estimates and expected return of vehicle;
obtaining customer's approval of estimates; obtaining and providing contact telephone
numbers; answering questions and concerns; arranging towing and temporary
transportation.
Preparing repair orders (RO) by describing symptoms, problems, and causes discovered, as
well as repairs and services required; obtaining approval signatures; entering RO into service
database system.
Servicing the customer’s requirements by managing the complete work order or sales
transaction processes from customer inquiry through to completion of the customers’ invoice
(including New Vehicles). This includes ensuring that all identified work is scheduled to be
done, or bookings are confirmed for the future.
Maintaining open communication between the customer and workshop, to ensure the
Technician has the right information to correctly diagnose problems and that the customer’s
requirements and expectations are met.
Manage and support the level of part inventory, both new and used, to an optimum level.
Supporting emergency after hours operations as necessary.
Performing appropriate customer service and administrative tasks to an acceptable level.
Carrying out proactive outbound “customer follow up” calls on a daily, weekly or as required
basis for the purposes of both feedback and potential sales.
Generating potential opportunities to sell hours & parts and maximizing workshop
utilization.
AL TAYER MOTORS (FERRARI & MAZERATI).LLC, UAE - Dubai/Abu Dhabi
Service Advisor 1 Year and 7 Months (Areas of Expertise):
Advising customers about necessary service for routine maintenance.
Help identify a mechanical problem by questioning the customer or doing a visual inspection
or road test.
Confer with customers about inspection results, recommend corrective procedures, and
prepare work order for needed repairs.
Prepare a repair order showing time, cost, and labor estimates for service.
Writing a brief description of the problem on the repair order to help the mechanic locate the
problem.
Explain the work performed and the charges to the customer.
Handle customer complaints.
Perform appropriate customer service and administrative tasks to an acceptable level.
JZM GULF MECHANICAL AUTO REPAIR (PORSCHE) .LLC, UAE
- Abu Dhabi

4. Looking forward to hearing from you.
PERSONAL INFORMATION
NATIONALITY JORDANIAN
MARITAL STATUS
DATE OF BIRTH
SINGLE
10 NOV 1987
LANGUAGES ARABIC (Mother Tongue), ENGLISH (Reading, Writing & Speaking)