1. CURRICULUM VITAE
SANTOSH KUMAR
HOUSE NO-RZK-37
NIHAL VIHAR NANGLOI
NEW DELHI-110041
MOBLIENO—9278755783,
8130650365,
Email.ID : santoshkumaroffical@gmail.com
santoshkumarbajaj88@yahoo.com
S A N T O S H K U M A R
PROFILE
Ambitious, Sincere and Hardworking person with good communication skills. Inquisitive for knowledge and strive
to improve on my broad skills base. Eager to pursue career in progressive organization that can offer a satisfying &
challenging role.
TOTAL WORK EXPERIENCE
 Working as a Sales & Service Coordinator in Luman industries ltd. (June 2015 to till date)
 Worked as a Service coordinator in Inphynyt Accumulators India Ltd.(Jan 2013 to May 2015)
 Worked as a Sales & Service coordinator in Arise India Ltd.(from feb 2012 to Dec 2012)
 Worked as a Service coordinator In Okaya Power Ltd.(From June 2009 to Jan 2012)
Working profile in Current Company
 Daily Attendances all India Marketing Team.
 Coordinate with all the marketing team & provide them back office support to them.
 Daily sales report all India branch’s wise.
 Daily checking report. And making sales report.
 Daily collection report all India branch’s wise.
 Daily motivation to sales team .
 Daily motivation to mechanics for fitments luman products .
 Daily handling calls regarding dealership/distributor and other enquirer
 Monthly mechanics gift redeems and dispatch .
 Summated daily/weekly and monthly reports to reporting Manager.
 Coordination with dealer for any query
 Coordination with distributor for credit-note

2.  Coordination with account department for dealer and distributor credit note.
Worked as a Service coordinator in Inphynyt Accumulators India Ltd.(Jan 2013 to May 2015)
 Daily Attendances all India service engineers.
 Handling all Customer care related queries.
 Login the complaints regarding installation, service and provide the complaints no to the customers.
 Daily forwards the complaints to service engineers.
 Follow-up to given complaints for status.
 Follow-up to distributors /dealer/hubs for replacements.
 Follow-up to accounts for distributors /dealer/hubs credit note.
 Checking the expanses of all service engineers.
 Taking the reports all India service engineers daily wise.
 Summated daily/weekly and monthly reports to reporting Manager.
 Updated the Installation and service reports in master data.
Worked as a Sales & Service coordinator in Arise India Ltd.(from feb 2012 to Dec 2012)
 Coordinate with all the sales team & provide them back office support to them.
 Daily sales report all India branch’s wise.
 Daily collection report all India branch’s wise.
 Monthly sales report all India branch’s products wise.
 Send Monthly wise collection reports to all Head of Sales Managers.
 Handling all the calls for Sales, Collection & Queries.
 Follow-up for due payments.
 A/C Statement sends for all ZSM, ASM, & TSM as Distributor Wise.

3.  Worked as a Service coordinator In Okaya Power Ltd.(From June 2009 to Jan 2012)
 Feeding of Invoice (Retail/Tax)
 Maintain records of dealer & distributor
 Making challan of goods (for transportation)
 Battery revalidation
 Battery IR making
 D.C.R. entry
JOB PROFILE:-2:
 Handling all Customer care related queries like:-
 For Customers: -
 Queries:
 Status of Complaint
 Manufacturing date of battery
 Dealer/ Distributor details required.
 Information on warranty period.
 Discount on old batteries if any.
 Battery price according to H.O
 Product Information
 Client wants dealership.
 Client wants distributorship.
 Requests:
 Service Engineer Visit Required.
 Battery servicing.
 Required Payable services.
 Urgent Visit required.
 Revisit on same complaint required.
 Water Topping Required
 Complaints:
 Backup Required.
 Water Topping Required.
 Battery Damaged/ Leakage/ Bulged
 Not satisfied with Dealer/ Distributor Services.
 Given old battery by dealer.
Operating System

4. • M.S Word, Excel. Internet & outlook
EDUCATION
ACADEMIC QUALIFICATION
 M.A Passed from M.J.P.R. University Bareilly
 B.A. Passed from M.J.P.R. University Bareilly
 12TH
Passed from U.P. Board
 10TH
Passed from U.P. Board
INTERESTS
Interested to increase knowledge in all fields.
PERSONAL DETAILS
Father’s Name : Sri. Manohar Lal
Date of Birth : 02. jan 1989
Sex : Male
Nationality : Indian
Languages Known : English & Hindi
Marital Status : Unmarried
(S ANTOS H K UMAR )