1. Lance J. Kiel 214-309-6708
1126 S. Peachtree Rd.
Mesquite,Texas 75149
Summary
Technical Support Representative skilled at resolving complex customer service issues in a timely manner. IT Tier 3
with 8 years in technical and customer support roles. Effectively identifies problems using advanced troubleshooting
skills. Technical Support Representative who performs superior work underthe pressure of rigid deadlines.
Technical support professionalwith extensive IT background. Enjoys troubleshooting to find solutions to technical
issues.
Career Highlights
Troubleshooting proficiency Exceptional telephone etiquette Vast technical knowledge Windows XP/Vista,7,8,10
DHCP/DNS/IP Ethernet and Firewall proficient MS Office proficiency. Proficient in AVG, Printers, PC Security
systems,Strong ActiveX troubleshooting skills ,Microsoft Office expert,OSX
Experience
IT Special
Advantage Resourcing
May 2015-Present
Decommissioning and installation of multiple servers and Routers and switches for Bank Of America North Texas
Locations and parts of the west region. Providing accurate spreadsheets forserial numbers for Bank Of America and
HP. Install and imagining countless workstations and PoS systems for Such Compaines as Walmart, Albersons,TJ
maxx, Metlife, Hilton Anotle. Provide Tier 3 guidiance to tier 1 It remotely or High risk situations and security
breaches.
IT Specialist Tier 2
EJ Rojas Realtors
March 2015-Aug 2015
Email migrations and mergers remotely and on site if needed.Repairing and configuring servers and testing it for
stability. Assisting and directing the IT department in the correct procedures for email migrations and encryption.
Provide valuable consulting for companies it procedure for advancement in security and business management.
Help Desk Support 2
USHealth-Group/Next-Health. LLC
March 2014- January (11 months)
Maintained a vast network and virtual and terminal servers. Set up, tested and configured networks, desktops,
laptops and printers. Installed Medical Software as follows: Labdaq, Citrix, ComputerRX, Microsoft Office,
Firewalls, Established an electronic file systemfor the dept. medical records. Set up and opened and established
fully operational work stations for a few pharmacies as Follows: Lot Pharma, Roc Pharma, Pinnacle Pharmacy,
Apex Pharmacy, and Absolute Pharmacy. Also proficient with setting up and provisioning office phones and Auto
Attendant for Companies.
John Q Technologies
April 2009 - Present (4 years 6 months) • Dallas, Texas
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Set up, tested and
configured networks, desktops,laptops and printers. Resolved technical issues for clients in person, on the phone
and through e-mail. Building computers in mass production for clients.
Packaging
FedEx Ground Package Systems Ltd
May 2012 - May 2013 (1 year) • Hutchins,Texas
Education
H. Grady Spruce High School
High School or equivalent

2. 2004
Certifications
CompTIA A+ CERTIFICATION
Bronte ISD
October 2007
I will be Microsoft C+ within the next two months after training and funds to pay for the test
References
LaShonda Osteen 214-284-0907 Medical Records Coordinator Business Known for 10 years
Debra Carter 214-982-4734 Compliance Manager Business Known for 2 years