1. CURRICULUM VITAE
Steven William White
Steven.White1968@ntlworld.com
Address 10 Hare Park Close
Liversedge
West Yorkshire
Telephone 01924 516907
07984 994271
Nationality British
Education/Qualification
Batley Boys Grammar School, Carlinghow Lane, Batley
GCE ‘O’ Levels 8 Grade C and above, including Maths and English.
GCS ‘A’ Levels 1 at Grade E
I am also Enhanced CRB cleared
Profile summary
I am hard working individual with excellent working ethics, communication
skills and the ability to change and adapt to all areas within the IT industry.
I have worked on the largest IT project in the world, National Project for IT
within the NHS, both in a hands on capacity – installing P.C.’s as required,
Project Managing Sub-Contractors carrying installation work of Data cabinets
and structured cabling to a higher level Project Management side.
As a result of NPfIT I was part of a two man team responsible for packing
applications using Novell Zen and NAL. I both packaged systems (to be testedby
my colleague) and testedapplications that had been packaged. In total
approximately 250 applications were packaged in a 12 month period.
I was solely responsible for the documentation process for all applications
packaged.
This was done whilst also managing the IT Service desk - but it ensured that I
had a full working knowledge of all applications prior to their global
introduction.

2. I have an excellent working knowledge of both Novell network Administration
and Microsoft active directory, having had full Administrative rights using both
systems.
I worked my from basic IT support, to software and Network support eventually
becoming the IT Service Desk Team Leader, all achieved within the NHS,
however these skills are easily adaptable to all areas.
Having left the NHS I am enjoying Contracting which offers me the ability to
learn new skills all the time in many different environments, however as is the
case with most contractors I am also looking for a permanent role.
I have an excellent working knowledge of Blackberry and their related software,
and installation on a BES.
I have WSUS experience to ensure workstations are kept up to date with the
latest Microsoft software releases.
In my current role at Norland Managed Services I cover all of the UK, I enjoy
travelling and have no objection to working away from home. My main
objectives are to use analytical tools developed by myself using VBA within
Microsoft Excel to highlight to Contract Managers where any weaknesses may
be within their contract.
I also use VBA to write code to automate repetitive processes whether they are
daily, weekly or monthly, to free up my colleague’s time.
I have a good working knowledge of Dynamics, CAFM reporting services and
general reporting services.

3. Employment History
Norland Managed Services – Jan 2011 – Present
I am currently working as a Senior Contract Analyst / Data Analyst within the
Norland Managed Services UKS-NORTH Division. The work involves data analysis
using Visual Basic to extract and manipulate the data received from both Concept and
Dynamics management software.
Amongst others I am currently involved in Norland’s two largest contracts being
worth in excess of twenty million pounds.
My primary duties are to produce meaningful management information in a way that
is both acceptable to both internal management and the client.
This involves taking raw data that is presented in figures only and using the power of
VBA within Excel presenting the raw data in a manner that is readable to everybody,
charts, bar graphs etc.
Automating routine tasks undertaken by staff on a day to day basis.
Running ad- hoc reports as required by senior Management.
As Norland’s IT is primarily based in London I am also carrying out IT support in the
northern region, in conjunction wi Central IT, this includes telephone configuration,
setting up printers, photocopiers and faxes on the network as well as day to day
troubleshooting.
I am supporting Windows 7 and windows XP, along with various versions of
Microsoft Office Suite.
I also carried out the Project Management of the all the Data cabling from cabinet to
various locations when the office moved to a new location.
Dewsbury NHS Trust Nov 2010 – Dec 2010
I left Dewsbury late Dec2010 from a rolling contract working on the NPfIT project,
this mainly involved the installation of P.C.’s and troubleshooting any “snags” that
may arise.
Manpower Feb 2010 – Nov 2010
I was employed by Manpower working at HBOS / Lloyds TSB where I was initially
working on a specialist project for the Executive IT Care Team. My main
responsibilities are to help in the merger of the two banks Executive IT care teams,
located in Pudsey and London, ensuring BAU during the transitional period.
Writing many Knowledge based articles regarding the new systems that are to be
supported, and verifying the processes contained within them as the result of the
merger of the banks.
Where articles or processes have been inherited from the Lloyds service and are to be
integrated into the new service they also had to be verified and then re-written into the
correct format (the HBOS system was preferred) for use within the new integrated
service.
I progressed onto the merger of the German / Italian / Dutch IT support into a
centralised UK location. This involved visits to the overseas locations prior to their
services being transferred to the UK.
Due to my success on the above projects I was laterally transferred to the Projects
Management Team, involved in the day to running of projects and the associated
administration.
I was responsible for the development of a new monitoring database to ensure that
accurate and timely information was available to management pertaining to all project
work undertaken by the team

4. Wetherby High School September 2009 – Jan 2010
I looked after all aspects of IT within the school. All Microsoft products were
supported. As were the many bespoke educational pieces of software used.
Active Directory was used to manage pupils account.
I was responsible for the updates to the Sims system.
I had direct responsibility for the Networks servers, from backup, to restores to
applying necessary patches and disk management.
As the IT team consisted of only 2 people the role was both challenging and varied.
I also covered for the network manager during his long term absence attending Senior
Management meetings where necessary.
I was responsible for Server management 2003 and 2008 – carrying out upgrades as
required as well as day to day Administration tasks, which included new users,
printers etc.
ResearchMachines (RM) August 2008 – August 2009
RM provide a full IT solution to the education sector. I was initially involved in the
project implementation, prior to taking up a role as senior IT technician after
completion of the initial project.
During the implementation procedure I was heavily involved in the role out of over
700 laptops, and 200 P.C.’s as well as nearly 150 Mac’s and 200 ASUS minibooks.
This involved re-imaging the equipment to account for RM’s bespoke Vista operating
system, and installing approximately 130 educational pieces of software or checking
the software had loaded correctly if it had been deployed automatically.
Post implementation my duties include looking after all aspects of IT within the
school, including interactive white boards, camera equipment, video conference
equipment, microscopes as well as the equipment mentioned above and many old
pieces of legacy equipment.
Within the school all Microsoft products as well as over 130 applications unique to
the school environment are supported.
I used an in house helpdesk system written by RM to suit the educational
environment.
I left this role due to the contract ending

5. Bradford Hospitals NHS Trust
IT Service Desk Team Leader December 2005 – August 2008
In May 1995 I started work at Bradford Hospitals NHS Trust on a permanent basis as
IT Technical Support Officer progressing onto become the IT Service Desk Team
Leader in December 2007 , I kept this post until I left in August 2008 ( I had been
doing this role for 2 years prior to NHS Agenda for Change making it an official
post). My primary duties under this role were:
1. To manage the IT Service Desk, taking calls from internal customers.
2. To be actively involved in the National programme for IT (NPfIT) at
various levels, from Project implementation, design and management.
3. To monitor call progression against any SLA or KPI in place and take
steps to escalate where necessary.
4. To package applications using Novell Application software and deploy
once tested as required9over 280 applications were package by myself and
a colleague, with testing carried out by whoever did not do the packaging).
5. Documenting the packing process of all applications packaged.
6. To monitor Windows and Novell Servers
7. Line Manage the IT Service Desk Analysts
8. To manage the IT service desk team budget
9. To provide timely and accurate progress reports to customers using an
agreed schedule using Crystal Reports to analyse the data..
10. To manage calls through to resolution, keeping ownership until the
customer is satisfied with the outcome.
11. To help the department further enhance the working relationships with its
customers through improved communication and better customer service
12. To help the department review and update the work procedures for the
smooth running of the helpdesk & internal support teams.
13. To undertake training relevant to the development of the role.
14. Apply ITIL Service Management frameworks to the processes.
15. Manage the Service Desk Knowledge base.
16. Identify trend analysis by using ad hoc and generic crystal reporting.
17. Train IT Service Desk staff in new policies and procedures.
18. Manage all National Service Desk incidents and build relationships with
third party suppliers.
19. To use the appropriate network administration tools to create, amend,
administer user accounts and perform network administration on both
Novell and Windows Servers.
20. To close at least 75% of all incidents at the point of contact.
21. To answer the telephone professionally, respond promptly to requests by
fax and email and record all calls accurately on the HEAT helpdesk
system.
22. Collect a minimum dataset
23. To communicate information clearly and concisely to help resolve simple
queries efficiently.
24. To provide first-line support/advice, close calls where appropriate, and
escalate calls to appropriate members of the 2nd or 3rd line team where
necessary.

6. 25. To analyse and investigate complex issues in order to pass the relevant
information to other members of the 2nd or 3rd line team to ensure a timely
resolution of any issue.
26. To liaise with members of the teams regularly and clear down any
outstanding calls.
27. To carry out Personnel functions as necessary
28. To carry out informal 1 to 1’s on a weekly basis and formal 1 to 1’s on a
monthly basis.
29. To ensure adequate and functioning stock levels were maintained at all
times for both internal use and to meet customer requirements in the event
of breakdown
30. All Microsoft products are supported from operating systems to Office
Products. This ranged from Windows 3.1 to Vista and all versions of
Office to 2007
31. The following Health related systems were supported:
PACS Kodak system (Radiology imaging systems),
IPM (Patient Management system),
Patient Case note tracking system,
Accent A & E system,
Oracle Financials,
R A card administration – a national system
Plus over 200 other bespoke smaller IT Health related systems
IT Technical Support officer 1995-2005
My previous role was that of PC user support covering all aspects from hardware
failure to technical software problems, however I also had to respond to the service as
well as cover for the other members of the team should they not be available.
1. To line manage and cover as appropriate the Helpdesk staff.
2. To train new staff in all aspects Health related IT.
3. To monitor the Helpdesk using Heat V 8.0 and Crystal Reports
4. To maintain and update system documentation.
5. To repair and maintain 2000 PC’s over two main sites with a small number of
satellite units.
6. All Microsoft products were supported.
7. To support servers running Novell 3.X 4.X and 5.X and NT and 2000 (I have
supervisor’s rights on all servers) and many flavours of UNIX, with
GroupWise 6.0 being used for the main email system, as well as a firewall
to control Internet access.
8. To use Novell ZEN to remote control end user PC’s, however I have also
used Manage Wise and VNC.
9. To P.C. systems ranging from the installation of a new PC to the
configuration of a scanner that takes X-Ray images in 3d.
10. To carry out various ad-hoc support functions including setting up of
projectors connected to PC’s, digital cameras and any other peripherals.
11. To carry out IT implementation projects in compliance with the PRINCE
methodology.
12. To support the 200+ Health related pieces of software in use

7. Bradford Health Authority 1990-1995
I was employed as Senior Systems Auditor / Computer Auditor
Wakefield Health Authority 1989-1990
I was employed as a Systems Auditor
Leeds City Council 1986-1989
I was employed as a Trainee Systems Auditor
Training
I have attended a number of internal and external courses including:
1. Novell 5.X Network administration
2. Windows 2000 Professional
3. Windows 2000 server
4. Unix System Administration
5. TCP/IP
6. Computer based Auditing – numerous courses covering a number of topics
7. Auditing Open Computer Systems – UNIX
8. Fraud investigation
9. DataEase computing
10. Flowcharting
11. IDEA – an extraction and analysis package
I have also been involved in the preparation and presentation of a number of internal
courses on computer related topics.
Referees
Mr Craig Bonner
Finance Manager
Norland Managed Services
Morley
Leeds
LS27 0RY
Stuart Green
Assistant General Manager
Hospital Services
St Lukes Hospital
Bradford
Please see below scanned reference