1. Mohammed Qassim Mobile: +97150 6365175
E-Mail: mqassim83@yahoo.com
In pursuit of assignments with key focus on Logistics / Customer Service / Warehouse Management
Professional Synopsis
~ Strategy Planning ~ Logistics ~ Vendor Management
~ Key Account Management ~ Warehouse Management ~ Corporate Presentations
~ Inventory Management ~ 3 PL Warehousing ~ Freight Management
~ Procurement / Sourcing ~ Team Management ~ Customer Service
~ Cost Cutting Initiatives ~ SOP Preparation ~ Oil and Gas Logistics
~ Project Cargo / Heavy Lift
A dynamic personnel with 8 years’ cross-cultural experience in, Supply Chain Management, Customer
Service Management, Team Management & Oil and Gas Industry.
A strategic planner with expertise in implementing cost saving measures to achieve reduction in terms of
logistics cost; demonstrated abilities in devising & optimizing service operations activities.
Possesses exceptional negotiation and relationship management skills with ability to relate to people at any
level of business.
Gained extensive experience in Supply Chain Operations, Transportation Systems, Purchase & Inventory,
Space Utilization & Configuration, and Vendor Relation Management.
Proficiency Forte
Logistics
Devising efficient Logistics Management System to ensure delivery of the goods / shipments as per
committed timelines and cost.
Managing effective & efficient costing system resulting in cost reduction, business process and procedures for
improving performances.
Appointing new vendors, sustaining the existing network and managing the supply chain; ensuring timely
dispatch of the goods.
Preparing MIS reports of inward / outward logistics with a view to appraise top management and customers of
the routine inventory management activities.
Framing the costing & proposal for the logistics solutions on National & International level.
Controlling logistics operations in computerised environment like WMS and handling team of personnel in
direct supervision.
Mobilization of project cargo from Jebel Ali to various destinations across the globe as per client
requirements.
Procurement/Vendor Management/Sourcing
Sourcing of vendors in line with field/division requirements to cater to geographic and demographic
advantages
Managing and updating vendor base periodically
Assessing vendors based on set performance criteria and providing feedbacks for improvement in service
quality
Analysis of comparative statements and capabilities of vendors
Vendor performance review and yearly ratings
Cost saving initiatives by creating parallel sources
2. Operations Management
Monitoring overall operations; responsible for planning and achieving set branch targets from time to time.
Implementing corporate goals, short & long term budgets, managing inventory & assets and plans for the
achievement of goals.
Formulating SOP’s by studying the requirement, level, activities, reporting formats, etc.
Introducing vendors in the routes; calculating route wise cost on a monthly basis;
Optimizing the vehicles scheduling, timely movement, review of weight loss and monitoring shortage / excess
/ damages & claims / recovery.
Maintaining the stock of material without any variance by conducting stock verification and audits.
Ensuring proper upkeep of the stores and implementing quality techniques for effective control.
Relationship (Customer Service) Management
Providing direction, support & guidelines to a team of customer service agents to ensure efficient resolution
of complaint through correspondence & coordination
Supporting specific customer service operations for rendering quality services by resolving customer
complaints on performance bottlenecks.
Communicating & maintaining healthy relations with all Clients and Vendors.
Coordinating with Serving Manufacturers, Importers, Exporters, and Retailers, Trading Firms, Logistics
Providers, International Freight Forwarders, Custom House Brokers, etc.
Team Management
Leading, training & monitoring the performance of team members to ensure efficiency in operations and
meeting of individual & group targets.
Creating and sustaining a dynamic environment that fosters development opportunities & motivates high
performance in team members.
Employment History
Since Nov’10 with ABB Industries– Warehouse In charge – Supply Chain / Customer Support /Warehouse
& Planning
Responsibilities and Highlights
Responsibilities (Current)
Facilitating delivery of best service to the customers through direct interaction. Addressing to their complaints
on orders & deliveries and providing them suitable solution. Driving towards achieving zero complaints from
the customers.
Defining cause of delay in the delivery and set up KPIs to eliminate delays.
Organizing meetings with customers and customer support team for better understanding.
Generating forecast for monthly delivery target and direct team for target achievements.
Coordinating and controlling the order to cash cycle and associated information systems.
Working hand in hand along with Sales team to ensure that the Monthly/Yearly revenue targets are met on
time and in full.
Acting as a main trunk as well as support for the entire customer service team to ensure effective working as
one unit to meet the common goals and objectives.
Participate in the operations review meetings along with sales team.
Develop and execute purchasing and inventory management strategies using historical activity/data, sales or
purchasing forecasts, design change knowledge and other information in order to reduce the amount of
obsolete/inactive assets, warehousing costs and carrying cost of capital throughout the division in LVP.
Maintain product, packaging and material inventory/availability using demand forecasts, historical orders and
software tools in order to support the operations plans and customer demand.
Coordinate supply networks in order to ensure continuity of supply from ABB Affiliates by building and
maintaining key relationships with both internal/external suppliers and customers.
Monitoring the quality, quantity, cost and efficiency of the movement and storage of goods.
3. To identify, develop and support new processes and procedures to streamline operations which will ensure
smooth and efficient operation of the complete Supply Chain.
Maintaining a professional relationship with the 3PL, governed by the scope of Contract signed with them.
Ensuring good relationship with different freight Forwarder and include them on ad-hoc freight tenders, so as
to achieve the maximum cost saving.
Keep the 3PL’s interested and focused on the business by conducting weekly / monthly review meetings and
ensuring fulfillment of ABB orders on time.
Initiating, participating and maintaining standard QHSE habits within 3PL activities.
Carrying out an annual QHSE Audit.
Monitoring closure for action points raised in the Audit.
Recommended the disposal of obsolete items worth in excess of USD 1 million
Highlights:
Designed the WMS in the warehouse which made a saving of 2.3 million USD
Formulating and implementation of standard operating procedures for logistics and Customer Service
operations in Middle East.
Implementation of WMS in the Warehouse which increased the stock accuracy to 99%.
Formulating a contract in place where by the stock discrepancy is passed on to the 3 PL.
Handling and monitoring system EDI message flow.
Preceding Assignments
June’07 to Oct ’10 with DANZAS AEI EMIRATES L.L.C (Schlumberger (Field Logistics Specialist))
Responsibilities
Responsible for handling all the cross trade shipments of Schlumberger from various international locations to
other countries
Coordinating with my operation team for local exports and imports
Key Point of contact between the client and the operation team as a customer service
Formulating strategies and providing guidance to transport personnel to reduce costs, speed up delivery time
and to maximize customer satisfaction
Preparing rosters and deciding on delivery routes and follow-ups
Receive shipments and log the details in GOLD MFG Pro (Global Oilfield Logistics Distribution) ERP, an
advanced Supply Chain Management system.
Ensure timely stock entry and provide support to operation team in resolving issues like incomplete
documents, unidentified parts, and short/ excess shipment
Carry out destination specific formalities for select outbound shipments.
Provide customers details regarding export/import Shipments and handle related correspondence
Handling all documentation as per Trade laws and INCO terms
Maintaining correct records both manually and in the system
Preparation of KPI (Key Performance Indicator) reports to the operation Manager.
Enhancing Customer Relationship.
Serving as focal point of contact for all clients (both internal and external) for logistics issues and delivery
solutions
Assisting Country Logistics Manager in set up of Logistics Distribution Center in Jebel Ali.
Manage process of Shipments to Iran, Iraq and Yemen with focus on consolidation and periodic shipping and
meeting operations deadlines.
Involved in Warehouse Migration Projects.
Country specific trade policies and compliance requirements periodically updated
Regular TCC (Trade Compliance and Controls) audits with the TCC team based on which Trade Compliance
procedures for the hub is set.
Closure of any open issues monitored; Regular audit / inspection of the distribution hub to ensure cargo all
are stored/ handled in compliance with set QHSE (Quality, Health, Safety and Environment) standards.
4. Highlights:
Oversaw the Solution Delivery Process right from proposal to the implementation stage.
Played a key role in managing business process reviews & customer satisfaction.
Designed and implemented warehouse optimization of AE8 stores (4900 SKU’s) thereby reducing the lead
time for order processing by 40%.
Supervised the costing activities for 3PL.
Champion of hub distribution and logistics business processes for any queries from 3PL and/ or Customers.
Custodian of Hub Operation Procedures – referencing and improving the same on a continuous basis.
As a key member of the team, consistently achieved, targeted Key Performance Indicators.
Jan ’05–Mar ‘07 with Clarion Logistics (Multiple Assignments)
Responsibilities and Highlights
To enhance Customer satisfaction - by being right first time and every time to customer’s enquiries and
requirements, by treating both internal and external customers with maximum promptness and courtesy; and
by eliminating customer’s complaints.
Provide and “On-time in Full’ Customer service in line with global service guidelines.
Maintaining and updating pricing database and providing timely and accurate management reports.
Timely replenishing stocks to these areas to avoid stock out situations.
Provide Demand Plan on a monthly basis to supplier.
Preparing and updating Quality manual for stores readiness/Supply Chain with respect to ISO
Recommended a change in Stocktaking method from Annual to Cycle counting, reducing manpower
requirement for the exercise
Coordinating Product costing and Pricing. Handling queries and Complaint Administration related to products,
its availability & supply, pricing, documentation and marketing.
Responsible for handling all the cross trade shipments from various international locations to other countries
Coordinating with my operation team for local exports and imports
Preparing rosters and deciding on delivery routes and follow-ups
Receive shipments and log the details
Carry out destination specific formalities for select outbound shipments.
Provide customers details regarding export/import Shipments and handle related correspondence
Handling all documentation as per Trade laws and INCO terms
Preparation of KPI (Key Performance Indicator) reports to the operation Manager.
Sept ’02– Dec 04 with Trinity General Trading (Multiple Assignments)
Responsibilities and Highlights
Supervise the processing of Import and Export orders.
Administrating the work of visa
Supervise the day-to-day functions within the operation dept.
Co-ordination between other departments in the Organization
Purchasing of materials like chemicals steels etc.
Handling all documentation.
Maintaining correct records both manually and in the system
Preparation of KPI (Key Performance Indicator) reports to the operation Manager.
Deployment of operational staff.
Assisting several divisions like transport, logistics & warehouse
Enhancing Customer Relationship.
5. Academia
Higher Secondary in C.B.S.E from Jai Hind College in Mumbai , (India)
Bachelor in Business Administration from Roshivelle University , (USA)
Master in Business Administration from Roshivelle University , (USA)
IT Skills: Proficient in MS Office / Internet Applications
ERP’s Handled: - SAP / ORACLE
Personal Dossier
Date of Birth: 19 Dec 1983
Marital Status: Married
Languages Known: English, Hindi
Passport: Valid Till 2021
Visa: Work Visa
References: Available on request
6. Academia
Higher Secondary in C.B.S.E from Jai Hind College in Mumbai , (India)
Bachelor in Business Administration from Roshivelle University , (USA)
Master in Business Administration from Roshivelle University , (USA)
IT Skills: Proficient in MS Office / Internet Applications
ERP’s Handled: - SAP / ORACLE
Personal Dossier
Date of Birth: 19 Dec 1983
Marital Status: Married
Languages Known: English, Hindi
Passport: Valid Till 2021
Visa: Work Visa
References: Available on request