1. Kimberly DeMoss
190 Shiloh Creek Way Indianapolis Indiana 46234 | 317-459-8939| kd1demoss@gmail.com
https://www.linkedin.com/in/kimberly-demoss-08407125
Objective
Experienced Supervisor with a diverse background encompassing Customer Service, Vendor
Relations, Account Management, Warehousing, Human Resources. Forward, and Reverse Logistics,
Distribution, and Order Fulfillment. Experienced Project Manager. Skilled in the fields of Asset
Protection and Liquidation. Having acquired a broad range of management skills with emphasis on
leadership, supervision, motivation, communication, safety, and planning. Procedural development
and training. Excels in managing multiple deadline driven projects. Proven track record of exceeding
expectations. Always striving for continuous improvement and cost saving opportunities.
Experience
Operations Manager Interim | MKM Logistics | 11-2015 to Present
· Providing Interim Operational Support for facility downsizing and reorganization.
· Full Physical Inventory post move for multiple vendors
· Increase staffing and identify candidates for key roles to facilitate move and new project launches.
· Account management for multiple web based order fulfillment vendors
· Billing
· Planning
· Project Management
Order Fulfillment Supervisor (Contract)| PTG Logistics | 8-2014 to 8-2015
· Provided Operational Support for New Startup Web Based Order Fulfillment Operations Zagg.com
· Assisted engineers and It developers in physical and systematic setup of Web Based Order Fulfillment
Operation.
· Account Management Customer Liaison B2B and B2C.
· KPI Tracking Reporting
· Development of SOPs Work Instructions and Compiled Book of Business
· Human Resource Roles including recruiting, hiring, mentoring, training of first and second shift teams.
· Identified talent for key roles
· Maintain cross functional teams to ensure needs of the facility were met.
· Inventory Control
· Quality Assurance
· Identified talent for key roles.

2. Page 2
· Coordination of multiple special projects & meeting required deadlines with efficiency & detailed accuracy.
· Establish key metrics and performance.
· Assisted with carrier contracting and scheduling
Order Fulfillment Supervisor (Contract)| PTG Logistics | 8-2014 to 8-2015
· Supervised up to 100 hourly and temporary employees in Order Fulfillment Operations in accordance with
the company policies and procedures.
· Supervision and HR responsibilities, interviewing, hiring, and training employees; planning, assigning, and
directing work; appraising performance; identified talent for key roles, disciplining employees; and conflict
resolution
· Procedural development and training
· KPI Tracking Reporting
· Quality Control
· Special Packaging, Labeling Projects, and pallet builds
· Final Inventory validation
Operation Supervisor) | Belkin Logistics | 8-2014 to 8-2015
· Physical and systematic set up of Returns Department
· Provided contract operational support in establishing Returns Department for Belkin.com
· Physical and systematic set up of Returns Department
· Procedural development and training
· SOPs for departmental procedures returns processing, customer and vendor relations
· Staffing and Human Recourse Management
· Training of departmental staff to ensure adherence to SOPs
· Inventory Control and reporting
· Established Productivity Standards
· Quality Control
· KPI Reporting
· Asset Recovery and Liquidation Project Management
Special Projects Supervisor | Genco Best Buy | April 2003 to June 2012
· Operations Supervisor for New Startup Venture Genco Best Buy Reverse Logistics Operations.
· Assisted engineers and It developers in physical and systematic setup of Returns Facility Operation.
· Account Management Customer Liaison B2B and B2C.
· KPI Tracking Reporting
· Development of SOPs Work Instructions and Compiled Book of Business

3. Page 3
· Human Resource Roles including recruiting, hiring, mentoring, training of first and second shift teams.
· Identified talent for key roles
· Procedural development and training
· Maintain cross functional teams to ensure needs of the facility were met.
· Inventory Control
· Quality Assurance
· Identified talent for key roles.
· Coordination of multiple special projects & meeting required deadlines with efficiency & detailed accuracy.
· Established key metrics and performance goals
· Assisted with carrier contracting and scheduling
· Worked directly with The Best Buy Asset Recovery and Liquidation Team to prepare, validate and ship truckloads
of liquidation inventory.
· Cross Trained in all aspects ofthe operation to ensure
· Trained team to process loads of recycling in accordance with state and governmental regulations.
· Assisted with the development of Safety Programs utilizing Behavior Based Safety Training.
· Traveled to sister facilities in Atlanta and LA for Training and Business Development
Education
Associates Degree Business Administration | 2009 | Indiana Tech
· Major: Business Administration
· Minor: Operations Management
· Related coursework: Marketing
· Pursuing Bachelor’s Degree Business Administration (Indiana Wesleyan University Online)
Skills & Abilities
· Exceptional organizational skills and ability to prioritize and manage multiple projects with aggressive
timelines.
· Human Resources and Teambuilding
· Procedural development and training
· Clear and effective written, verbal communication and strong interpersonal skills
· Familiarity with warehouse management software.
· Behavior Based Safety Training
· 5S and other lean-manufacturing programs
· Strong computer skills.
· Continued Education Operations Management
References:

4. Page 4
Jim Dickson Executive Director of Operations, XPO Logistics (New Breed)
jimdickson205@gmail.com
Heidi Hurt Account Manager at RR Donnelley
1-715-498=0609 (Mobile)
Ritchie Flores Manager Best Buy Reverse Logistics
ritchie.flores@yahoo.com
Tina Pennington
Human Resource Manager Genco
ajfan1125@yahoo.com
Jake Wyatt Customer Service VP at GENCO
jwyatt3@msn.com
Lisa Backes
Human Resources Manager at GENCO, A FedEx Company
lisabackes@verizon.net
Octavio Mote Senior Operations Manager MKM Logistics
omote1807@gmail.com