1. Stacey Cress
121 Foxhill Ln., Perrysburg, OH 43551
Phone: (419) 340-8350
E-mail: stacey256@yahoo.com
Overview: A dynamic professional with excellent intrapersonal and customer service skills.
Organized, efficient, and productive with a proven track record of increased sales
and customer retention. Passionate about making a positive impact in the
customer experience on a daily basis. Dynamic and outgoing people skills with
experience with customers of all ages.
Objective: To leverage customer service experience, leadership skills, and track record of
success to make a positive impact in an organization.
Education: The University of Findlay (2006) GPA 3.58
Bachelor of Science Degrees in Business Management & English Equestrian
Studies
Skills: Microsoft Office, Word, Excel, PowerPoint, & Outlook
 Customer Service, Sales, & Retention
 Managing employees
 Scheduling and time management
 Problem Resolving
 Aptitude for adjusting to the customer
 Well-organized
 Reliable and hard working
 Excellent leadership skills
Experience: Redwood Living, Inc. December 2013-
Present
Perrysburg, OH
Community Manager
 Provided excellent customer service & sales support at 166-unit Class-A,
upscale apartment community. Kept property consistently leased at 95%
and above.
 Oversaw day-to-day operations of community and provided professional
supervision of maintenance and leasing staff.

2.  Screened applicants, executed leases, and assured compliance with Federal
Fair Housing and other applicable laws and regulations.
 Completed rent collection, statements of deposit accounting, and other
accounts receivable and payable functions.
 Inspected move-out units and assessed damage charges and ensured that
the property stayed within budget for maintenance, repairs, and
operations.
Derbyshire Stables January 2013-December
2013
Camp Dennison, OH
Head Trainer
 Took over struggling lesson program and doubled customer base in
under one year.
 Schedule lessons & handled customer payments, managed workflow for
horses and ensured efficient operation of business.
 Train students and horses while providing individual attention and
personalized lesson planning leading to increased performance and an
excellent customer experience.
St. George Equestrian Center June 2008-September
2012
Whitehouse, OH
Barn Manager/Head Trainer
 Managed 35-stall equestrian facility with an assistant, scheduled workflow
for horses and employees.
 Took over a struggling lesson program and increased sales and retention
to become one of the top facilities in the area.
 Trained students and horses while providing individual attention and
personalized lesson planning helping customers reach their goals and
become highly skilled equestrians.
 Head Coach of BGSU English Equestrian Team, led team from 11th
place
in their region in 2010 to 5th
place in 2012.
 Negotiated sales and purchases of lesson horses and executed contracts
and purchase agreements while making a profit for St. George Equestrian
Center.
Nickajack Farms January 2007-February
2008
North Lawrence, OH
Assistant Barn Manager/Trainer

3.  Customer Service, Sales, and Customer Retention by providing excellent
experiences for all customers with personalized attention and lesson
planning.
 Assisted with all aspects of business including accounting and scheduling
work flow.
 Trained students and horses
Mack Industries Summer
2005-2006
Bowling Green, OH
Administrative Assistant
 Greeted and provided excellent customer service to all incoming
customers and those who called on the phone.
 Accounts Payable/Receivable including pricing, invoicing, and processing
customer payments.
 Assisted in clerical functions such as filing and organization of the office.
References: Available upon request