AdvancedMD Customer Presentation

1. Standardizing on Splunk

2. 2
John Esser
Senior Director, IT and Data
Center Opera9ons

3. 3
My Company Overview
• Leading provider of cloud-based prac9ce management, electronic
health record and revenue cycle management solu9ons
• Focused on independent physician prac9ce market
• Enable physicians to drive revenue and reduce administra9ve burden
• Automate medical prac9ce processes, op9mize scheduling, streamline
insurance claim crea9on, track and analyze financial performance
• Experiencing rapid growth

4. 4
My Background and Role
• Recently joined AdvancedMD responsible for Data Center
Opera9ons and Corporate IT
• Team manages infrastructure and applica9on performance
up9me
• Have a comic book collec9on of ~10,000 comics.

5. 5
How We Got Started
• Exis9ng Splunk instance, but AdvancedMD had not
leveraged Splunk to the full extent possible
• Crea9ng an opera9ons group to scale the business
• Ensuring reliability as the customer base grows
• Gaining beWer visibility into cri9cal infrastructure and
applica9on performance

6. 6
Our Approach: Standardiza9on
• Some companies rely on mul9ple logging tools,
which fractures the organiza9on
• Refocusing our monitoring strategy and
standardizing on Splunk
• Common skill set to access, manipulate and use
the data
• If a security or other event occurs we can do
correlated data mining, correla9on, analysis,
forensics
“It was a turning
point for the
organiza3on to
rally
behind Splunk.”

7. 7
Users, Environment, Data Sources
• Team of 3 people building dashboards +10 ad hoc users
• On-premises data center with about 500 servers
• Adding applica9on and event logging data sources
• Goal: all cri9cal applica9on, security, network, network appliance data
sources

8. 8
Database Performance Management
• Databases cri9cal to our customer sa9sfac9on
• Monitoring database performance key to our
opera9onal strategy
• SQL Server logs
• Database monitoring dashboard has made a huge
impact
• One of the best returns on investment we have
had with Splunk
“One of the best
returns on
investment that
we've had
is monitoring our
database
performance with
Splunk.”

9. 9
Splunk Enterprise at AdvancedMD
40GB / day indexing, moving to 60-75GB in next two
months.
– Adding Security info, firewalls, and all remaining applica9on
generated logs
Splunk Infrastructure Footprint
– 5 Indexers
– 12 Search Heads
– 1000+ Forwarders

10. 10
Database Server Performance
Screenshot here

11. 11
Database Performance – Last Hour
Screenshot here

12. 12
Drill down of DB Performance
Screenshot here

13. 13
Bluecoats Analy9cs – IT Dept.
Screenshot here

14. 14
What’s Next With Splunk
Make a long-term investment in Splunk
Gain more value with IT Service Intelligence
Leverage the Splunk plaeorm for SIEM
Addi9onal use cases: business analy9cs, applica9on
performance monitoring

15. 15
Top Takeaways
Piecing together open source or other technologies takes 9me,
effort, money, doesn’t always scale, not always successful
Splunk works right the first 9me and delivers value quickly
Companies that have not taken full advantage of Splunk can
recommit to get more value

16. Thank You