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Viasat Customer Presentation

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Viasat Customer Presentation

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Copyright © 2016 Splunk Inc. Building Splunk Teams Steven VanWasshenova Service Performance Engineer ViaSat
Agenda • Intro • Teams • Service thinking • Inducing Intelligence • Conclusion
Steven Van Wasshenova Customer Engineering team - Commercial Air Mobility Responsible for acting on the customer’s behalf to ensure service achievement SCRUM Master for ViaSat Splunk team 17 year background in IT & engineering at network service providers Splunk Champion, GSD’er
ViaSat • Connecting the world – Multiple satellites & partnerships networks ê ViaSat-1, WildBlue1, and Anik-F2 – Business areas ê Aviation ê Residential ê Broadcasting ê Defense ê Emergency Response + Public Safety ê Energy + Utilities ê Federal + Central Government ê Oil + Gas ê Public Transit
The Challenge How ready is Splunk for serious future data demands? Who can make Splunk flourish?
The Challenge • Hire a team? – 1 architect, 1 admin, 1 power user, etc…. • Educate a team? – Splunk, python, AWS, statistics, etc…. • Farm out a team – Splunk PS? Contractors?
The Challenge • Searching for unicorns? – No amount of hiring certified people can facilitate Transition processes – No amount of training can mimic Interpersonal processes – No amount of cost saving replaces Action processes
The Challenge Just one more thing…this will “be DevOps”, right?
Enabling People: Approach Reactive Take Consultative Approach Key data and metrics definition Brainstorm desired impact/ results Proactive Showcase Results
A little advice There's a force in the universe that makes things happen. All you have to do is get in touch with it, stop thinking, let things happen, and be… the… ball…
A little advice • Get in touch with it – Find out who/what/where/when/why? • Stop thinking – Build it • Let things happen – Empower smart people and get out of the way • Be the ball – ???
Service-based Teams “An intelligent man sees everything as relative. A wise man sees everything as related.” John Souders Product owner Partner relationships Steven Van Wasshenova Scrum master Mobility Jeff Trujillo Dev team Splunk Chris Crocco Dev team Residential Adam Bloom Dev team RF Infrastructure Travis Hodson Dev Team Portal Igor Geyfman Dev Team Cloud infrastructure
Service Thinking
A little advice • Wait. What is the ball?! – Operational Intelligence? ê “A category of methods and technology for gaining new operational visibility and discovering insights for IT and the business” – splunk.com
Inducing Intelligence • Data – symbols or signs, representing stimuli or signals • Information – Definition to data, gives meaning and purpose • Knowledge – Context to information (why is) • Wisdom – Unique experience to actor (why-do) Intelligence
Inducing Intelligence • Key challenge – “Intelligence is the next stage of knowledge while wisdom is the final stage” – “Intelligence leads to arguments. Wisdom leads to settlements.” – “An intelligent man preaches. A wise man reaches.” what to have or to possess (information) vs what to do, act or carry out (wisdom) • Solution: Establish group as facilitators helping close the Intelligence->Wisdom gap
Inducing Intelligence “Knowing others is intelligence; knowing yourself is true wisdom.” “Mastering others is strength; mastering yourself is true power” Lao-Tzu – Inducing Intelligence in several ways: ê Empower micro-service owners through data ownership ê Coordinate information extraction and collective knowledge ê Enable change through new operational insights ê Provide platform to share wisdom with service owners
Enabling People Run classes on the SplunkSearch Language Brown bag sessions Internal “Roadshows” Splunk Deck of Cards Examples (ask your sales rep) Wiki with loads of examples and data Hipchat room and email distributions Library of training materials Decomposition of Splunk tools Common Information Model (fields & data sources)
A Specific Example Reporting Key Metrics to Partner Provider • Back office shows transactions • Network shows volume or TCP connections • Browser stats indicate orders • Desire from partner to alert and monitor what’s normal/ anomalous One Consolidated report— with consistent metrics • PLEASE ADD DASHBOARD OF CORRELATED DATA IN SPLUNK Result: Enhanced customer experience, enhanced service quality due to ability to catch unknowns and problems earlier
Always Remember It’s your data as a business. Help each other, don’t live in your silo. The real power is in correlated data.
Copyright © 2016 Splunk Inc. Thank You!

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