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SplunkLive! Customer Presentation – Availity

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SplunkLive! Orlando Customer Presentation

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SplunkLive! Customer Presentation – Availity

  1. 1. Justin Hardeman Unix Administrator Availity LLC
  2. 2. WHO IS AVAILITY? Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations
  3. 3. AVAILITY KNOWS THE MARKET MORE THAN 2 BILLION TRANSACTIONS PROCESSED ANNUALLY connectivity with every health plan nationwide 575,000+ active providers 2,700+ hospitals 675+ vendor partners 225 million+ consumers
  4. 4. 4 ABOUT ME • Availity Employee since 2005 • Unix/Linux Administrator – RHCSA, 3+ Years • Resident Splunk Admin – 5+ Years • Splunk “Revolution Award” Winner - 2012 • Production operations – monitoring, incident response, 24/7 support all using Splunk
  5. 5. 5 BEFORE SPLUNK • Narrow focus – Application has degraded, no view into the complete environment • Reactive approach to problems • Lack of visibility into root-cause of failures / issues • Long resolution times – always needed the availability of the right person at the right time “Before I wasn't doing fun stuff like I am doing now with Splunk”
  6. 6. 6 ENVIRONMENT OVERVIEW • 100 GB+ license • Multi Datacenter • 500+ Virtual Machines • Splunk 6.2 in Production • Splunk Applications – Splunk for Google maps, Splunk for Initiate, Splunk for Unix, Splunk for Squid, etc. “It’s really not hard to get information in Splunk—and the value that results is well worth the effort”
  7. 7. 7 FINDING FAULTS PROBLEM: Homegrown batch healthcare claim transactions processing system using SQL query for queues without any monitoring requiring hours spent on tracking bugs/issues • Splunkgivesusreal-timevisibilityintoissuesastheyarise • Real-timealertinghelpsusmovefromreactivetoproactive • ReportsandDashboardsshowrealtimetransactionsandB2B workflows
  8. 8. 8 USABILITY CHANGES PROBLEM: Due to certain browser vulnerabilities, our site no longer supports certain browsers. How successful were the announcements and alerts we provided? • Identifiedthetrafficoftheusersbeforeandafterupgrade • Builtdashboardsdisplayinguserinfo,whatbrowsersthey used,andhowmanyupgradedbasedonourmarketing. • Abletoshare/displaythistomultipleshareholdersallthe waytotheSeniorLeadershiplevel.
  9. 9. 9 REAL-TIME ALERTS • Splunk helps us quickly identify problems • Real-time alerts over a wide spectrum – Transaction, Portal Logins, CPU memory, NFS write times, average response times, etc. • All real-time alerting in our own app • An important component of troubleshooting “The ability to search, report, and alert all from the same interface has been one of the greatest values.”
  10. 10. 10 OPERATIONS CENTER
  11. 11. 11 OPERATIONS VIEW
  12. 12. 12 APPLICATIONS VIEW
  13. 13. 13 SPLUNK ADOPTION IS STILL VIRAL • Role-based Dashboard views for different groups: – CTO’s dashboards in Splunk show KPIs – Sys Admin Group – Developers–secured role-based access restricted to certain indexes—speeding app troubleshooting time – Power Users: Operations Center “Splunk is THE tool that will allow you to begin your data democracy.”
  14. 14. 14 FUTURE PLANS • Increase usage of Splunk for Compliance • Increase Splunk datacenter footprint • Gain efficiencies by being more proactive in problem resolution with Splunk • Splunk for a private cloud? • Splunk Stream “It’s really not hard to get information in Splunk—and the value that results is well worth the effort”
  15. 15. 15 THANK YOU Justin Hardeman Unix Administrator Availity LLC

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