Julie Scudder has over 25 years of experience in sales, customer service, and administration roles. She is currently a Telesales Executive at Country Choice, where she has exceeded sales targets and been named Telesales Person of the Year twice. Prior to this, she held roles at International Distribution and Transport, Sun Chemical, and Sappi Fine Paper, demonstrating strong communication, organization, and computer skills.

1. Julie Scudder
9 Cray Avenue, Orpington, Kent, BR5 4AA
07931 628088 jules090970@googlemail.com
PROFESSIONAL OVERVIEW:
A highly efficient, professional administrator with a proven track record of success working in
a B2B sales, supply and services environment. A confident communicator with strong
organisational, IT and time management skills. Consistently meeting and exceeding sales
targets.
KEY SKILLS
• Excellent customer service and presentation skills.
• Call centre experience
• Cold calling
• Resilient and proactive
• Ability to multi-task and stay calm under pressure
• Computer literate, proficient in Microsoft Office: Outlook, Word, Excel, PowerPoint
and an SAP key user.
• Flexible and adaptable.
• Strong analytical skills.
• Full driving licence.
• Typing 35 wpm
CAREER HISTORY:
July 2012-Present
Telesales Executive
Country Choice
UK’s leading supplier of in-store bakery and retail foodservice products.
• Jan 2015 Awarded Telesales person of the year
• Oct 2013 Awarded Telesales person of the year
• Looking after a large customer base, making 65-90 outgoing calls daily to obtain
orders and provide customer service
• Taking incoming calls(50-100 daily), booking 12+ orders per hour
• Working to achieve monthly budget figures by trying to increase order intake
• Aiming to increase order value by upselling new lines and ice cream deals
• Working to targets: orders per hour, accuracy, inbound calls per hour, bounced calls,
available time
• Extensive training of new employees
• Meeting customers face to face
• Using excel reports to show weekly sales targets achieved and inputting budget
figures achieved.
March 2012 – July 2012
Telesales Executive (Reason for leaving: office changed location)
International Distribution and Transport
Expertise in worldwide freight solutions
• Generating new business by contacting companies by telephone and e mail
• Researching sales leads and liaising with the Managing Director on potential new
business
• Providing new customers with quotations via e mail and chasing to secure an order
• Keeping accurate sales records using a database in Excel
• Checking and amending shipping schedules
• Marketing through social networking

2. Sept 2011 – March 2012 (Reason for leaving: Change to part-time hours)
Master Data Analyst
Sun Chemical
Working in the Global Procurement department
Sun Chemical, the world’s largest producer of printing inks and pigments.
• To ensure that the entire procurement data in Sun Europe’s SAP system correctly
reflects the commercial agreement reached between Sun Chemical’s negotiators and
its suppliers including the prices, payment terms, discount structures, preferred
sources, lead times and all aspects of the supplier’s credentials. Additionally ensures
that any new data created is accurate including its standard cost
• Preparing and maintaining procurement master data for 84 plants in 22 countries
• Uses SAP extensively to maintain master data for 3000 external vendors
• Executing mass data loads, alterations or deletions as the business requests using
Microsoft Excel, PowerPoint and Word
• Achieves a full and secure understanding of the price list structure, price quantity
relationship, discounts and surcharges, before proceeding to load the new prices into
SAP
1997 - August 2011 (Reason for leaving: Redundancy)
Sales office administrator
Sappi Fine Paper
Sappi Fine Paper supply paper, Board and Other Speciality products to the graphical paper
industry worldwide.
• Awarded Sales person of the Quarter for Sappi Europe June 1999
• Awarded 2nd
prize – Sales person of the year for Sappi Europe Oct 1999
• Ensuring all orders were processed accurately
• Advising customers on the best product and negotiating a price.
• Played an active role in increasing product sales and implementation of price
increases.
• Dealing with a wide range of customers sites across the UK, giving sales quotations
and building long term professional relationships
• Working within a team of six sales executives
• SAP key user – training and advising colleagues
• Reporting monthly and yearly sales figures
• Managed and oversaw the sample department, issuing samples and quotes
• Worked closely with the logistics teams to ensure on time delivery of orders
• Customer and mill visits
• Responsibility for running the Sappi E site, promoting and registering new users.
Guiding customers on tracking orders, stock checking and reporting on-line, training
customers and staff
• Stock management, controlling stock levels, responsible for replenishment based on
forecasts.
EARLY CAREER INCLUDES:
Nov 1997 to Dec 1997
Howard Smith Paper (London)
Sales Administrator
Sept 1996 to Nov 1997
Salehurst Paper (London)
Sales Administrator
May 1990 to Sept 1996

3. Wilmington Publishing (Dartford, Kent)
Copy Controller
1988 to 1990
Morgan Grampian (London)
Production Assistant
1988 to 1988
Techpress Publishing, Bromley, Kent
Receptionist
1986 to 1987
Walford Meadows, Sidcup, Kent
Telex Operator
1996 to 1996
Comet Sales Centre, Dartford
Part-time Customer call centre agent
TRAINING & QUALIFICATIONS AND ACHIEVEMENTS:
Jun 1996 RSA Stage 1 Computer Literacy and Information Technology
Sept 1996 Intensive Apple Macintosh Course, using Quark Express 3.3
Oct 1997 National Association of Paper Merchants course, year one pass
Jun 1999 Awarded Sales person of the Quarter for Sappi Europe
Oct 1999 Awarded 2nd
prize – Sales person of the year for Sappi Europe
Oct 2013 Country Choice sales person of the year
EDUCATION:
Eltham Hill High School (1981 to 1987)
O level: English Literature, English Language, Geography, Mathematics, Biology
CSE: Art, History, Typing
OTHER INFORMATION
• Excellent references available on request
• Interests include: Running – completed 4 10k races
• Weight Training
• Spinning
• In excellent health – Born ( 1970 ) Aged (44 )
• Marital Status/Married with one dependant