1. Slobodan Markovic
CurriculumVitae
PERSONAL DETAILS:
 Date of Birth: 14.01.1989
 Nationality:Serbian
 Languages:
Serbian,Bosnian,Croatian native speaker
English fluent
French,Italian,Russian basic
 Address: SheikhHumaidBinRashid
Al Nuaimi Street,Ajman,UAE
 Mobile: +971 50 7746810

2.  Email: bront1989@gmail.com
 Skype: slobodan.bront
WORK EXPERIENCE:
AJMAN SARAY HOTEL, LUXURY COLLECTION RESORT
RESORT w
Recreation Receptionist(Recreationincharge)
OPENING TEAM
25.02. 2014-to date
• Workingincharge of departmentover3 monthssince RecreationManagerleft
• ReportingtoEAM of roomsand General manager
• Display courtesy in guest hospitality, exemplify excellent customer service, and create a positive
atmosphere forguestrelations.
• Ensure that recreationfacilitiesare operatedandmaintainedeffectivelyandsafely.
• Respondingtocomplaintsandrequestsforinformation.
• Monitoringandstrivingtoimprove customercare.
• Answering a phone as per hotel standard, taking messages and routing information to necessary
personnel.
• Sellingand upsellingamemberships .

3. • HandlingMicroscharge .
• Preparingatrainingplanand schedulesforastaff in a role as a departmenttrainer.
• Enourage,register,andschedule gueststoparticipate inrecreationactivities.
• Sucessfully planningandorganizingteambuildingactivities.
• Prepare purchase requisitions,ordering suppliesandmaterialsneededfordepartment.
• Interpretingandimplementingdepartmentalpolicesandsafetyprocedures.
SQUARE NINEHOTEL BELGRADE,SERBIA
10.03.2013-30.12.2013
Recreation-SpaReceptionist
• Creating a warm welcome andafriendlyatmosphere toall guestsandmembers.
• Issue andretrieve lockerkeysandtowelsbefore andafteruse.
• Promote all classes,activitiesandservicesthatare offeredwithinthe club.
• Assistthe FitnessInstructorinensuringthatall membersandguestsfollow safetyprocedures,
rulesandregulations.
• Ensuringthat receptionareaistidyand cleanandthat all materials(towels,newspapers,
magazinesandadvertising material)l isreadilyavailable.
• Introducingguestsandmemberswithaproductsandeducate themon theirusesandbenefits.

4. RESTAURANT/PIZZERIA“DRAGULJ”,BELGRADE, SERBIA
http://www.dragulj.com
11.06.2012-05.01.2013
Head Waiter
• Help to ensure the smooth running of all guests’ requirements and Standards of Service are
maintainedatall times.
• Servingfoodand beverage,takingcare of customersand theirorders.
• Makingsure that customerswill get the orderontime withtotal satisfaction.
• Trainingnewwaiterstaff.
• Assigningopeningandclosingduties.
• Supplyingandorderingnecessaryitemsfromthe store.
• HandlingMicros,bringingoutdailyreports.

5. www.continentalhotelbeograd.com
Intercontinental Hotel,Belgrade,Serbia
(Present Crowne Plaza)
02.01.2011-30.05.2012
Waiter in BuffetRestaurant(Outlet)
• Preparing tables for meals, including setting up items such as linens, silverware, and
glassware.
• Servingafoodand beverages,serving aspecialty dishesattablesasrequired.
• Remove dishes andglassesfromtablesandcounters.
• Presenting a menu and answer questions about menu items, making recommendations upon
request.
• Describingandrecommendingwinestocustomers, informcustomersof daily specials.

6. Hotel Energetyk,Sielpia,Kielce,Poland
www.hotelenergetyk.pl
20.03.2010-20.06.2010
Front Office (Receptionist)
Internship-Trainee
• Answering incoming calls and assist with reservations, confirmations, and room need requests
and questions.
• Explaining about hotel products, service and other information about the hotel facilities as
requested.
• Providingguestswithappropriate roomassignments,room keys,and directionstothe rooms.
• Assistingguests withissuesandcomplaints.
• Maintainingthe knowledge of currenthotel events,activities,hoursof operation.
• Doinga check inand checkin and checkout as perthe hotel standard.
Hyatt RegencyHotel, Belgrade,Serbia
www.hyatt.com/HyattRegencyBelgrade
01.11.2009-31.02.2010
Banquet waiter
• Making a setting up for the events (placing tablecloths, arranging a table placemants, putting
linen,arrangingnecessaryitems,cutlery,etc).
• Greetingandwelcomingguestsasperhotel standard.

7. • Settingupbuffetstations,explaining anddescribingthe dishesandwine selection.
• Cleaningup andre-settingasetupaftereveryconclusion.
QUALIFICATIONS:
 LeadingWith Flair
 Fire & Workplace safetytraining
 “ Train the trainer”
 First Aid,CPR,andAED certificate
(AjmanSaray,Luxury CollectionResort-Ajman,UAE)
 Wine training
 HACCP training
(HyattRegency Belgrade,Serbia)
PERSONALSKILLS:
Strong verbal and personal communication skills
Accuracy and attention to details
Organization and prioritizationskills
Problemanalysis,use of judgmentand abilityto solve problemsefficiently
Reliability
Creativity
Diplomacy and patience
Establishinggood relationswith customers
Goodcommunication and interpersonal skills
EDUCATION:

8. High School for Chemical and Food Technology, Belgrade, Ljeska 82
(High School Degree)
Collegeof Hotel Management, Belgrade, Kneza Viseslava 70
(Bachelor'sdegree)
PERSONAL ACHIVEMENTS:
 Nominated for a Ambassador of a month(awarded) and year (Ajman
Saray,Luxury CollectionResort,Ajman UAE).
 Letters of appreciations by management for reviewing positive guests comments on Trip
Advisor(AjmanSaray,Luxury CollectionResort).
REFERENCES AND CERTIFICATES:
 Providingupon a request.