This document provides information on various business promotion channels and tools. It shows the percentage of firms currently using different marketing channels like email marketing, social media, SEO, content marketing, and more. It also shows the costs associated with different promotion channels and the most influential channels. Additional sections cover promotion strategies over time, target audiences for different channels, metrics to measure social media and word-of-mouth promotion, growth strategies, and customer acquisition costs.
3. Business
PromotionTools
Current Marketing
Channels Being Used
Most
Influential Channels
Other Businesses 5.9%
TV, Radio, & Print Ads 3.1%
Video Advertising 9.1%
Display Advertising 22.0%
Partner Marketing 9.1%
Retargeting 6.7%
Outbound Calling 1.2%
PR 10.8%
Paid Search 0.8%
Conference / Trade Show Booth 6.6%
Word-of-mouth / Referrals 8.3%
SEO 0.8%
Content Marketing 9.5%
Social Media 6.2%
Email Marketing 5.9%85.6%
80.0%
79.2%
77.0%
72.9%
55.2%
59.2%
57.2%
45.5%
46.2%
21.2%
45.2%
20.0%
10.5%
4.5%
3
4. Promotion Cost by Channel
$350
$275
$150
$190
$220
$130
$110
$75
$50
$10
$0
$50
$100
$150
$200
$250
$300
$350
$400
Social media TV, Radio, &
Print ads
SEO Video advertising Email marketing Content
marketing
Text Here Text Here Text Here Text Here
Cost by Channel
4
5. 5
Target Audience
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Social Media Email AffiliatesSEO Blogs PPC Events Print Ad Sponsorships Radio
Online Marketing Offline Marketing
Promotion Campaigns
6. Business Promotional Roadmap
Q1 2018 Q2 2019 Q3 2020 Q4 2021
First-Class
Product Launches
Update
Website
Maximize
Strategic Partnerships
International
Expansion
Event
Sponsorships
Expand
Advertising
Google Adwords
YouTube
iOS 2.0 Android 2.0 Race friends Badges and Awards
Maintenance remin…
User Portal UI Update Careers Website
New iOS landing pages
Partner portal 2.0
Landing pages for EU
Annual user conference
Facebook
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7. Word of Mouth Marketing (WOM)
Experience
Brand Advocates
PROMOTER This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
Brand Awareness
NEUTRAL This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
Brand Detractors
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7
8. Social Media
and Word-of-
Mouth Metrics
7
8
10
10
14
17
18
19
21
24
24
26
26
29
30
30
35
37
36
38
40
0 5 10 15 20 25 30 35 40 45
Daily or monthly active users
Click-throughs
Reach
Re-tweets
Likes
Conversations
Cost per Conversation
ROI
Net Promotor Score
Conversation Share
Conversation Volume
Cost per Conversation
Sentiment
Topicallity
Cost Deflection
Influence
Conversation Value
Velocity
Advocacy
Value of a Fan/Follower
Momentum Effect
August 2019
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11. Ideal Acquisition Cost Model
• High Churn Rates
• Low Customer
Satisfaction
• Recurring Revenue
• Scalable Pricing
• Cross Sell / Upsell
• Product Line Expansion
• Lead Gen for 3rd Parties
• Viral Effects
• Inbound Marketing
• Free or Freemium
• Open Source
• Free Trials
• Touchless Conversation
• Inside Sales
• Channels
• Strategic Partnerships
• Field Sales
• Outbound Marketing
Cost to Acquire a
Customer CAC
Monetization
(LTV)
11
12. Customer Acquisition Cost (1 of 2)
Cost per click = $0.10, Customers that Click Ad = 100, Conversion Rate = 25%
Acquisition Cost = $0.10 X 100 = $10 Customers Acquired = 100 x 25% = 40
$0.40
$10
Divided by
#25
$ Total Campaign Spend
Divided by
# of Customers Acquired
Via Campaign
Customers Acquisition Cost
(Per Campaign)
12
13. Customer Acquisition Cost (2 of 2)
Sales
Team composition 1
On target earnings $ 230,000
Salary Cost $ 230,000
Salary + Overhead $310,500
Total Team Cost $560,250
Avg. team Failure Rate 25%
Adjusted Team Cost $ 747,000
No. of Marketing people 0.5
Average cost per person $ 200,000
Marketing programs spend $ 150,000
Total Marketing Costs $ 350,000
Total Sales & Marketing spend $ 1,097,000
No of deals per team per year 10
Cost of Customer Acquisition $ 109,700
13
For a direct salesforce
15. Customer
Retention Strategies
15
Overall
Satisfaction
Initial overall score
for your brand
Brand Strength
Emotional
commitment to brand
Future Intentions
Intention or propensity
to repurchase, change
spend/ share
Advocacy
Intention or propensity
to recommend
Perceived Value
for Money
Do customers feel you
offer value for money?
16. Customer Retention Benefits
Increasing Customer Retention
Rates by 5% Increases
Profits by 25% to 95%
A 2% increase in Customer
Retention has the Same Effect
Decreasing Cost by 10%
Worth 10X as Much On Average,
Loyal Customers are Worth up to 10
Times as much as their First
purchase
16
17. Customer Retention Impact
17
• Improved operational efficiency
• Deeper
• Business & Market Intelligence
• Better Customer
• Experience
• Example
• Pinpoint compliance & Process Issues
• Example
• Timely Analysis of Customer Feedback
• Example
• Standardize call Quality for coaching &
Recognition Purposes
• Reduce costs, mitigate risks
• Increase Incremental Revenues
• Improve product quality
• React to market opportunity
• Increase customer satisfaction,
Retention & Loyalty
Impact ResultsCapabilities
How it can be Achieved
19. Customer Loyalty Lifecycle
19
Attract
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Engage
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Reward
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Nurture
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Grow
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Retain
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Loyalty
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20. Loyalty Program Performance Dashboard
All Orders by Promotions
All orders Products
Top $ loyalty Program Members by lifetime Sales
Active loyalty Contact Members
Average Sale by Loyalty Member Type
Active contents
Sales by Channel
Award related orders
Average Sale by Loyalty Segment
Active contents
Average Award by Customer
Active award Transactions
0
1000
2000
3000
4000
AxisTitle
Enrolled in awards program
0 1000 2000 3000
Blank
Diamond
Emerald
Gold
Non member
Sapphire
Avg. Last Sale ($)
AwardLevel
0
50000000
100000000
150000000
200000000
250000000
Catalog Point of Sale Web Phone
Sum(TotalAvg.)
Channel
0
3000000
6000000
9000000
12000000
15000000
Peter Smith Carlo Wilson Melody Alim Blank
Sum
Customer
0
30000000
60000000
90000000
120000000
Blan.. Summer… What…
Sum(Extended)
Order item promotion
0 1000000 2000000
Melody Alim
Wonne mckay (sample)
Eva corets (sample)
Carlo Wilson
Thomas axen (sample)
Max (Lifetime Sales) $
FullName
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21. 21
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24. Bar Chart
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2017 2018 2019
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26. Meet
Our Team
26
Name Here
Designation
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27. Our Goal
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Your Text Here
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28. Idea
Generation
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29. SWOT
S W O T
Strengths
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Weaknesses
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Threats
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30. Comparison
2018
54%
Profit
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2019
75%
Profit
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