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Business
Operations
Strategy Model
Your Company Name
Table of Contents
Business Operations Summary XX
Operational Highlights XX
Milestones Achieved XX
Company Objectives XX
Operational Challenges XX
Partnering & Alliance Challenges XX
Checklist for Effective Business Partnerships XX
Risk Associated With Strategic Alliances XX
Organizational / Operational Setup Challenges XX
Operational Setup-Risk & Mitigation XX
Customer Service Related Challenges XX
Business Risk Associated With Customer Service XX
Risk Mitigation Strategies For Customer Service XX
Current Sources of Revenue XX
Risk Associated With Sales & Marketing XX
Company Strategy XX
Product Roadmap XX
Changes in Competitive Roadmap XX
Key Performance Indicators XX
Financial Summary: Base vs Stretch Plan XX
New Customer Acquisition Cost XX
Customer Lifetime Value XX
Calculating Customer Lifetime Value (CLV) XX
Operating Plan XX
Hiring Plan XX
Risk Mitigation Strategies XX
Sales & Marketing Challenges XX
Potential Sources of Revenue XX
2
Title Slide No. Title Slide No.
01
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Agenda 02
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Agenda
04
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Agenda
03
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Agenda
05
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Agenda
Our Agenda
3
73%
Labor Utilization Rate-Ratio of billable
hours to actual working hours
60
Total Customer Complaint
10%
Rework Rate on the Job
12
Average Number Of Orders Per Customer
88%
Customer Retention Rate
7/10
Customer Satisfaction Score
29%
Net Operating Margin
78%
Productivity
Business Operations Summary Some general business
operations parameters to
determine performance
have been added in this
slide which can be
altered based on your
requirement
4
Operational Highlights- FY 18
Highlight 1
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Highlight 4
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Q2 FY18
Q3 FY18
Q1 FY18
Q4 FY18
5
Milestones Achieved (Option 1of 2)
2014
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2016
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2013
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2015
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2017
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Milestones Achieved (Option 2of 2)
7
Aug
FY17
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Jul
FY16
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May
FY14
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Jun
FY15
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Retain the current
customer base
Increase market
share by x%
Increasing
revenue/customer by x%
Closing X number
of sales by (date)
Decrease
operational expenses
Company Objectives These are some of the
common objectives
which are discussed
during the review
meetings and can be
altered as per user
requirements
8
Operational Challenges
Entering the market:
sales / marketing / PR
Customer care /
CRM
Organizational /
operations setup
Optimize
revenue sources
Partners
& alliances
Challenges
Customer Facing
Back Office
Challenges have been
divided in to two parts: 1.
Customer facing 2. back
office challenges which
are further classified in to
5 sub-categories
9
Partnering & Alliances – Execution Stages
Partner Strategy Execution
Key things to be kept in mind
while making this slide –
• Main outcomes desired
from the negotiation?
• What is our company’s
position? Partner
company’s position?
• Key points for each issue?
• Cost benefit analysis of this
partnership
Identify gaps Investigate Negotiate Contract Manage Exit
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Comments
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10
Checklist Effective Business Partnerships
Voluntary Nature
The partners have clear and common
goals based on mutual benefits
Synergy
The value added by this partnership
should be greater than sum of
individual contributions
Common Interest
Directing resources & capabilities to
projects you consider as most important
Mutual Dependency
It arises by sharing risk, responsibilities,
resources, competencies & benefits
Complementary Support
Focus on your firm’s resources on what you do
best and tap to the resources of others for rest
Shared Core Competency
Develop a mechanism to leverage different types
of competencies, resources, & capabilities
Effective Communication
Communication at all levels should be regular,
open and transparent for effective decision
making & solving business problems
Respect & Trust
It is one of the most effective mechanism for
governing innovative business partnerships
11
Contribution Valuation
When your firms non-monetary contribution to the partnership will be undervalued by the
partner
Financial Viability
When Strategic partner experiences financial distress that limits its ability to meet your
firms requirement
Cost Renegotiation
When Strategic partner will take advantage of its position at a later date and seek
unexpected increase in the cost of raw materials
Quality Performance
When Strategic partner is unwilling to supply raw material according to firm’s quality
standards
Surge Capacity
When Strategic partner is unwilling to supply raw material in a timely manner to meet
unusually high, unexpected demand
Coordination
When there is fundamental misunderstanding of each other requirements due to
complexity associated with the task
Input Supply
When Strategic partner is unwilling to supply raw material in a timely manner to
meet the firm’s regular demand
Financial Commitment
When entering in to the partnership may expose the firm to credit risk
Business
Risk
Associated
With
customer
service
12
Organizational/Operational Setup Challenges
+ =
30%
Increase the machinery
production capacity
40%
Increase the labor
workforce
XX%
Which will eventually result in
increase in production
This example has been
taken for a
manufacturing industry
where the production
needs to be increased
13
Operational Setup-Risk & Mitigation
Risk
✓ Without proper planning &
organizing restructuring,
hiring more workforce will
increase the fixed cost of the
company
✓ Company might invest in
Fixed Assets & increase the
production capacity but later
they might face deficit in the
in-hand orders & the
investment might turn out to
be bad one
Risk
Mitigation
✓ Company first needs to have
proper allocation &
optimization of resources in
place, after which
consideration should be given
to hire more employees
✓ A proper due-diligence
needs to be conducted
since investment in fixed
assets is a part of long
term strategy.
Risk and Risk Mitigation
Strategies for a
manufacturing company
has been taken as an
example in this slide
14
Customer Service Related Challenges
15
Cash Flow
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Comments
Computer/
Telephone User
Interface (CTI)
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Comments
Work Flow
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Comments
Call
Handling
Scripts
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Comments
Sales &
Marketing
Strategies
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Comments
Less
Employee
Resources
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Business Risk Associated With Customer Service
✓ Lack of true integration of SCM and CRM systems
✓ New methods to improve customer service & reduce
related costs are not utilized
✓ Lack of visibility of the order status along the whole supply
chain
✓ Inability to respond to market demands caused by lack of
integration among order-entry systems or due to
infrastructure
✓ Inadequate staffing provides for an overloaded workforce
where responses to inquiries may be unacceptably delayed
or never answered at all
✓ Inefficient routing protocols send voice calls and emails to
useless contact details where they are never retrieved or
responded to
✓ Web pages are static (not constantly updated), thus they do
not respond to customer needs and demands
16
Risk Mitigation Strategies For Customer Service
17
Take Action
You can follow up with every
customer or, at the very least, a
random sampling of customers
& ask them if all is well
Recognize an
Unhappy Customer
Empower employees to take
steps necessary to make
problems right. Have a clear
line of communication they
can follow when they need
help from a manager
Make sure customers understand
the steps you’re taking to fix a
situation. Update customers
often, even if the status remains
unchanged
Keep Customers in
the Loop
Seek out customer feedback
through surveys and via online
searches. Respond to complaints
made online so others can see
that you care about the problems
Use Customer Feedback
to Your Advantage
Throwing in a little extra every now
& then is a strong builder of good
will. You might waive a late fee or
throw in a free month of service.
There need not necessarily be a
complaint first
Empower Employees to
Make Nice Gestures
The loudest complainers are
probably complaining loudly to
others, as well. These customers
need a little extra care to show
them that you hear them & care
about their problems
Grease the Squeaky
Wheels
Some general
challenges have been
considered which are
faced in day-to-day
operations during
customer related
service
Current Sources of Revenue
0 10 20 30 40 50 60 70
FY 12
FY 13
FY 14
FY 15
FY 16
FY 17Other grants
Local sales
Others
Revenue support grant
Retained income
Council tax
18
19
Coffee
BreakLet’s Start again in 30 Minutes
Potential Sources of Revenue
Social Security
Government
(Fees & Grants)
Others
Private Sources
(Contributions & Grants)
Private Sources
(Fees & Services)
10%
10%
10%
25%
45%
20
Salespeople
Reporting False
or Misleading
Information to
Sales
Management
Sales Reps
Short on Sales
Skills
Risk of
Duplication
Theft , Pilferage
and Damage may
take place during
transportation
and storage
No Reliable
Automatic Way
to Track Sales
Salespeople Not
Reporting
Crucial
Information
Sales & Marketing Challenges
Some common
challenges faced
during sales and
marketing
21
Risk Associated With Sales & Marketing
Tactical Risk
Choosing the wrong
business strategy
Ethical Risk
Executing the right strategy
in the wrong way
Strategic Risk
With the explosion of data, quality
cannot keep pace, and uncontrolled
data will lead to a major backfire
Information Risk
The most corrosive business
calamity to shareholder value
Sales &
Marketing
22
Company
Strategy
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Product Roadmap: Product Launch Deliverables-1
2013 2014 2015 2016 2017
Product launch
deliverables
01
Product launch
deliverables
02 Product launch
deliverables
03
Product launch
deliverables
04
Product launch
deliverables
05
25%
45%
60%
75%
90%
24
Product Roadmap: Product Launch Deliverables-2
EndStart 2014 2016 20172015
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Phase 1
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Phase 2
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Phase 4
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Product Roadmap : Product Launch Deliverables
Product
Family
2014 2015 2016 2017
Product 01
Product 02
Product 03
Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4
26
Product Roadmap
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Changes In Competitive Environment
9
8
5
7
0 2 4 6 8 10 12 14 16 18
Engagement
Brand 1
Brand 2
Brand 3
Brand 4
Weekly
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Monthly
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Changes In Competitive Environment
Competitive
Landscape
Brand 1 Brand 2 Brand 3 Brand 4
Competitive 1
Competitive 2
Competitive 3
Competitive 4
Competitive 5
Competitive 6
29
Key Performance Indicators Template-1 of 2
Day sales outstanding
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Cost of goods sold
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Net promoter score
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Customer retention rate
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% Sales lost to active customers
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Key Performance Indicators Template-2 of 2
31
Area of focus # 1
01 Objective
02 Measures
03 Targets
04 Invites
30%10% 70% 90%
Area of focus # 2
01 Objective
02 Measures
03 Targets
04 Invites
Area of focus # 3
01 Objective
02 Measures
03 Targets
04 Invites
Area of focus # 4
01 Objective
02 Measures
03 Targets
04 Invites
Financials Summary: Base Plan VS Stretch Plan
Financial Summary Base Plan Stretch Plan Comments
KPI1
KPI2
KPI3
Revenue
Cost of sales
Gross profit
Customer acquisition cost
Other operating cost expense
Operating profit
Change in cash
Ending cash
Employees(FTES)
32
Financials: Base Plan
Financial Summary Q1 17 Q2 17 Q3 17 Q4 17
KPI1
KPI2
KPI3
Revenue
Cost of sales
Gross profit
Customer acquisition cost
Other operating cost expense
Operating profit
Change in cash
Ending cash
Employees(FTES)
33
Financials: Stretch Plan
Financial Summary Q1 17 Q2 17 Q3 17 Q4 17
KPI1
KPI2
KPI3
Revenue
Cost of sales
Gross profit
Customer acquisition cost
Other operating cost expense
Operating profit
Change in cash
Ending cash
Employees(FTES)
34
New Customer Acquisition Cost
Visitors
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Leads
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Customers
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COST PER CUSTOMER IS
$250.00
x100
$2,000
x20
x8
$2.00
35
Customer Lifetime Value (CLV)
Inactive Nonprofit Able
Customer
20%
Active Profitable
Customers
60%
Very Active Very
Profitable Customers
20%
Lifetime Value = (Average Order Value) X (Number Of Repeat Sales) X (Average Retention Time)
LOW
CLV
HIGH
CLV
MEDIUM
CLV
0
2
4
6
8
10
Numberofcustomers
36
Calculating Customer Lifetime Value (CLV)
Complete CLV Year 0 1 2 3 4
Average acquisition cost 500 500 1,000 1,500 2,000
Average customer revenue - 300 600 900 1,200
Average customer costs - 290 ??? 255 ???
Average customer profit - 100% 60% 65% 70%
Customer retention rate - ??? 365 32% ???
Cumulative retention rate - ??? 785 ??? 1,211
Likely customer profit - 1.10 ??? ??? ???
Discount rate - ??? 457 784 546
CLV – per year 1 ??? 325 152 451
Cumulative CLV ??? 500 1,000 1,500 2,000
37
Operating Plan
Priority Actions
Priority
Actions #1:
Priority
Actions #2:
Priority
Actions #3:
What System Support/ Resources? Text Here Text Here -
Who Responsible? - - Text Here
When Done? - Text Here Text Here
How To Measure? Text Here - -
Annual Status Text Here - Text Here
38
30 30 20 25
10
35 30
25 20
20
40 45
40 30
25
45 35
30
25
20
50 60
45
35
40
70
45
40
45
36
0
50
100
150
200
250
300
Q1 Q2 Q3 Q4 Q1
Engineering
Sales
Marketing
Product
Support
Finance
2017 2018
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Objectives Employees JAN /30 FEB/15 MAR/10 MAY/25
Objective 01
Objective 02
Objective 03
Objective 04
Objective 05
Jack Hill
Designation
Rose Albert
Designation
Anita Smith
Designation
Miller Bails
Designation
John Finder
Designation
Team Goals (Template 1 of 2)
40
Team Goals (Template 2 of 2)
Team Q1 17 Q2 17 Q3 17 Q4 17
Engineering - Text Text Text
Product Text Text - Text
Marketing Text - - -
Sales - - Text -
Support Text - - -
Finance/Admin - Text Text Text
41
Risk Mitigation Strategies
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Risk
Strategies
42
Icons For Business Operations Strategy Model
43
Additional
Slides
Our Mission & Vision
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Vision
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Mission
45
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Target Audiences
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Preferred by Many
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Values Client
01
02
03
About Us
46
Meet Our Team
CEO & Founder
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John Hill
Finance Manager
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Julie Parker
Accountant
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Lee Hester
Designer
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Miller Bails
47
Our Main Goal
Goal 01
Goal 02
Goal 03
Goal 04
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48
Comparison
2015 2016 2017
Female 30% 40% 60%
Male 70% 60% 40%
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60%
40%
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Our Target
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50
51
Minimum
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Monthly
Medium
$25This slide is 100% editable. Adapt
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Monthly
Maximum
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Monthly
Financial
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Quotes
52
The value of an
IDEA LIES IN
the using of it.”
Thomas Edison
MOTIVATION is
man your
DREAMS put on
work clothes.
Benjamin Franklin George .W. Bush
I’m
CONSERVATIVE,
but I’m not a nut
about it.
Dashboard0
100
50
Low
Medium
High
30%
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Low
50%
0
100
50
Low
Medium
High
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Medium
90%
0
100
50
Low
Medium
High
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High
53
Location
Russia
Australia
Brazil
Facebook
Google
Twitter
80%
60%
40%
Male-1.54k
Female-1.56k
54
Timeline
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2014 2016
2013 2015 2017
55
NEWS PAPER
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NEWS PAPER
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Project 02
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Project 01
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Project 03
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Venn
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0
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InPercentage
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50%
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72
0
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Business Operations Strategy Model PowerPoint Presentation Slides

  • 2. Table of Contents Business Operations Summary XX Operational Highlights XX Milestones Achieved XX Company Objectives XX Operational Challenges XX Partnering & Alliance Challenges XX Checklist for Effective Business Partnerships XX Risk Associated With Strategic Alliances XX Organizational / Operational Setup Challenges XX Operational Setup-Risk & Mitigation XX Customer Service Related Challenges XX Business Risk Associated With Customer Service XX Risk Mitigation Strategies For Customer Service XX Current Sources of Revenue XX Risk Associated With Sales & Marketing XX Company Strategy XX Product Roadmap XX Changes in Competitive Roadmap XX Key Performance Indicators XX Financial Summary: Base vs Stretch Plan XX New Customer Acquisition Cost XX Customer Lifetime Value XX Calculating Customer Lifetime Value (CLV) XX Operating Plan XX Hiring Plan XX Risk Mitigation Strategies XX Sales & Marketing Challenges XX Potential Sources of Revenue XX 2 Title Slide No. Title Slide No.
  • 3. 01 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Agenda 02 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Agenda 04 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Agenda 03 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Agenda 05 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Agenda Our Agenda 3
  • 4. 73% Labor Utilization Rate-Ratio of billable hours to actual working hours 60 Total Customer Complaint 10% Rework Rate on the Job 12 Average Number Of Orders Per Customer 88% Customer Retention Rate 7/10 Customer Satisfaction Score 29% Net Operating Margin 78% Productivity Business Operations Summary Some general business operations parameters to determine performance have been added in this slide which can be altered based on your requirement 4
  • 5. Operational Highlights- FY 18 Highlight 1 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Highlight 2 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Highlight 3 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Highlight 4 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Q2 FY18 Q3 FY18 Q1 FY18 Q4 FY18 5
  • 6. Milestones Achieved (Option 1of 2) 2014 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 2016 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 2013 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 2015 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 2017 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 6
  • 7. Milestones Achieved (Option 2of 2) 7 Aug FY17 This slide is 100% editable. Jul FY16 This slide is 100% editable. May FY14 This slide is 100% editable. Jun FY15 This slide is 100% editable.
  • 8. Retain the current customer base Increase market share by x% Increasing revenue/customer by x% Closing X number of sales by (date) Decrease operational expenses Company Objectives These are some of the common objectives which are discussed during the review meetings and can be altered as per user requirements 8
  • 9. Operational Challenges Entering the market: sales / marketing / PR Customer care / CRM Organizational / operations setup Optimize revenue sources Partners & alliances Challenges Customer Facing Back Office Challenges have been divided in to two parts: 1. Customer facing 2. back office challenges which are further classified in to 5 sub-categories 9
  • 10. Partnering & Alliances – Execution Stages Partner Strategy Execution Key things to be kept in mind while making this slide – • Main outcomes desired from the negotiation? • What is our company’s position? Partner company’s position? • Key points for each issue? • Cost benefit analysis of this partnership Identify gaps Investigate Negotiate Contract Manage Exit This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Comments This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Comments This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Comments This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Comments This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Comments This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Comments 10
  • 11. Checklist Effective Business Partnerships Voluntary Nature The partners have clear and common goals based on mutual benefits Synergy The value added by this partnership should be greater than sum of individual contributions Common Interest Directing resources & capabilities to projects you consider as most important Mutual Dependency It arises by sharing risk, responsibilities, resources, competencies & benefits Complementary Support Focus on your firm’s resources on what you do best and tap to the resources of others for rest Shared Core Competency Develop a mechanism to leverage different types of competencies, resources, & capabilities Effective Communication Communication at all levels should be regular, open and transparent for effective decision making & solving business problems Respect & Trust It is one of the most effective mechanism for governing innovative business partnerships 11
  • 12. Contribution Valuation When your firms non-monetary contribution to the partnership will be undervalued by the partner Financial Viability When Strategic partner experiences financial distress that limits its ability to meet your firms requirement Cost Renegotiation When Strategic partner will take advantage of its position at a later date and seek unexpected increase in the cost of raw materials Quality Performance When Strategic partner is unwilling to supply raw material according to firm’s quality standards Surge Capacity When Strategic partner is unwilling to supply raw material in a timely manner to meet unusually high, unexpected demand Coordination When there is fundamental misunderstanding of each other requirements due to complexity associated with the task Input Supply When Strategic partner is unwilling to supply raw material in a timely manner to meet the firm’s regular demand Financial Commitment When entering in to the partnership may expose the firm to credit risk Business Risk Associated With customer service 12
  • 13. Organizational/Operational Setup Challenges + = 30% Increase the machinery production capacity 40% Increase the labor workforce XX% Which will eventually result in increase in production This example has been taken for a manufacturing industry where the production needs to be increased 13
  • 14. Operational Setup-Risk & Mitigation Risk ✓ Without proper planning & organizing restructuring, hiring more workforce will increase the fixed cost of the company ✓ Company might invest in Fixed Assets & increase the production capacity but later they might face deficit in the in-hand orders & the investment might turn out to be bad one Risk Mitigation ✓ Company first needs to have proper allocation & optimization of resources in place, after which consideration should be given to hire more employees ✓ A proper due-diligence needs to be conducted since investment in fixed assets is a part of long term strategy. Risk and Risk Mitigation Strategies for a manufacturing company has been taken as an example in this slide 14
  • 15. Customer Service Related Challenges 15 Cash Flow This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Comments Computer/ Telephone User Interface (CTI) This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Comments Work Flow This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Comments Call Handling Scripts This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Comments Sales & Marketing Strategies This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Comments Less Employee Resources This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Comments
  • 16. Business Risk Associated With Customer Service ✓ Lack of true integration of SCM and CRM systems ✓ New methods to improve customer service & reduce related costs are not utilized ✓ Lack of visibility of the order status along the whole supply chain ✓ Inability to respond to market demands caused by lack of integration among order-entry systems or due to infrastructure ✓ Inadequate staffing provides for an overloaded workforce where responses to inquiries may be unacceptably delayed or never answered at all ✓ Inefficient routing protocols send voice calls and emails to useless contact details where they are never retrieved or responded to ✓ Web pages are static (not constantly updated), thus they do not respond to customer needs and demands 16
  • 17. Risk Mitigation Strategies For Customer Service 17 Take Action You can follow up with every customer or, at the very least, a random sampling of customers & ask them if all is well Recognize an Unhappy Customer Empower employees to take steps necessary to make problems right. Have a clear line of communication they can follow when they need help from a manager Make sure customers understand the steps you’re taking to fix a situation. Update customers often, even if the status remains unchanged Keep Customers in the Loop Seek out customer feedback through surveys and via online searches. Respond to complaints made online so others can see that you care about the problems Use Customer Feedback to Your Advantage Throwing in a little extra every now & then is a strong builder of good will. You might waive a late fee or throw in a free month of service. There need not necessarily be a complaint first Empower Employees to Make Nice Gestures The loudest complainers are probably complaining loudly to others, as well. These customers need a little extra care to show them that you hear them & care about their problems Grease the Squeaky Wheels Some general challenges have been considered which are faced in day-to-day operations during customer related service
  • 18. Current Sources of Revenue 0 10 20 30 40 50 60 70 FY 12 FY 13 FY 14 FY 15 FY 16 FY 17Other grants Local sales Others Revenue support grant Retained income Council tax 18
  • 20. Potential Sources of Revenue Social Security Government (Fees & Grants) Others Private Sources (Contributions & Grants) Private Sources (Fees & Services) 10% 10% 10% 25% 45% 20
  • 21. Salespeople Reporting False or Misleading Information to Sales Management Sales Reps Short on Sales Skills Risk of Duplication Theft , Pilferage and Damage may take place during transportation and storage No Reliable Automatic Way to Track Sales Salespeople Not Reporting Crucial Information Sales & Marketing Challenges Some common challenges faced during sales and marketing 21
  • 22. Risk Associated With Sales & Marketing Tactical Risk Choosing the wrong business strategy Ethical Risk Executing the right strategy in the wrong way Strategic Risk With the explosion of data, quality cannot keep pace, and uncontrolled data will lead to a major backfire Information Risk The most corrosive business calamity to shareholder value Sales & Marketing 22
  • 23. Company Strategy This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 23
  • 24. Product Roadmap: Product Launch Deliverables-1 2013 2014 2015 2016 2017 Product launch deliverables 01 Product launch deliverables 02 Product launch deliverables 03 Product launch deliverables 04 Product launch deliverables 05 25% 45% 60% 75% 90% 24
  • 25. Product Roadmap: Product Launch Deliverables-2 EndStart 2014 2016 20172015 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Phase 1 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Phase 2 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Phase 3 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Phase 4 25
  • 26. Product Roadmap : Product Launch Deliverables Product Family 2014 2015 2016 2017 Product 01 Product 02 Product 03 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 26
  • 27. Product Roadmap This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 27
  • 28. Changes In Competitive Environment 9 8 5 7 0 2 4 6 8 10 12 14 16 18 Engagement Brand 1 Brand 2 Brand 3 Brand 4 Weekly This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Monthly This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 28
  • 29. Changes In Competitive Environment Competitive Landscape Brand 1 Brand 2 Brand 3 Brand 4 Competitive 1 Competitive 2 Competitive 3 Competitive 4 Competitive 5 Competitive 6 29
  • 30. Key Performance Indicators Template-1 of 2 Day sales outstanding This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Cost of goods sold This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Net promoter score This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Customer retention rate This slide is 100% editable. Adapt it to your needs and capture your audience's attention. % Sales lost to active customers This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 30
  • 31. Key Performance Indicators Template-2 of 2 31 Area of focus # 1 01 Objective 02 Measures 03 Targets 04 Invites 30%10% 70% 90% Area of focus # 2 01 Objective 02 Measures 03 Targets 04 Invites Area of focus # 3 01 Objective 02 Measures 03 Targets 04 Invites Area of focus # 4 01 Objective 02 Measures 03 Targets 04 Invites
  • 32. Financials Summary: Base Plan VS Stretch Plan Financial Summary Base Plan Stretch Plan Comments KPI1 KPI2 KPI3 Revenue Cost of sales Gross profit Customer acquisition cost Other operating cost expense Operating profit Change in cash Ending cash Employees(FTES) 32
  • 33. Financials: Base Plan Financial Summary Q1 17 Q2 17 Q3 17 Q4 17 KPI1 KPI2 KPI3 Revenue Cost of sales Gross profit Customer acquisition cost Other operating cost expense Operating profit Change in cash Ending cash Employees(FTES) 33
  • 34. Financials: Stretch Plan Financial Summary Q1 17 Q2 17 Q3 17 Q4 17 KPI1 KPI2 KPI3 Revenue Cost of sales Gross profit Customer acquisition cost Other operating cost expense Operating profit Change in cash Ending cash Employees(FTES) 34
  • 35. New Customer Acquisition Cost Visitors This slide is 100% editable. Adapt it to your needs and capture your audience’s attention. Leads This slide is 100% editable. Adapt it to your needs and capture your audience’s attention. Customers This slide is 100% editable. Adapt it to your needs and capture your audience’s attention. COST PER CUSTOMER IS $250.00 x100 $2,000 x20 x8 $2.00 35
  • 36. Customer Lifetime Value (CLV) Inactive Nonprofit Able Customer 20% Active Profitable Customers 60% Very Active Very Profitable Customers 20% Lifetime Value = (Average Order Value) X (Number Of Repeat Sales) X (Average Retention Time) LOW CLV HIGH CLV MEDIUM CLV 0 2 4 6 8 10 Numberofcustomers 36
  • 37. Calculating Customer Lifetime Value (CLV) Complete CLV Year 0 1 2 3 4 Average acquisition cost 500 500 1,000 1,500 2,000 Average customer revenue - 300 600 900 1,200 Average customer costs - 290 ??? 255 ??? Average customer profit - 100% 60% 65% 70% Customer retention rate - ??? 365 32% ??? Cumulative retention rate - ??? 785 ??? 1,211 Likely customer profit - 1.10 ??? ??? ??? Discount rate - ??? 457 784 546 CLV – per year 1 ??? 325 152 451 Cumulative CLV ??? 500 1,000 1,500 2,000 37
  • 38. Operating Plan Priority Actions Priority Actions #1: Priority Actions #2: Priority Actions #3: What System Support/ Resources? Text Here Text Here - Who Responsible? - - Text Here When Done? - Text Here Text Here How To Measure? Text Here - - Annual Status Text Here - Text Here 38
  • 39. 30 30 20 25 10 35 30 25 20 20 40 45 40 30 25 45 35 30 25 20 50 60 45 35 40 70 45 40 45 36 0 50 100 150 200 250 300 Q1 Q2 Q3 Q4 Q1 Engineering Sales Marketing Product Support Finance 2017 2018 Hiring Plan This slide is 100% editable. Adapt it to your needs and capture your audience’s attention. 39
  • 40. Objectives Employees JAN /30 FEB/15 MAR/10 MAY/25 Objective 01 Objective 02 Objective 03 Objective 04 Objective 05 Jack Hill Designation Rose Albert Designation Anita Smith Designation Miller Bails Designation John Finder Designation Team Goals (Template 1 of 2) 40
  • 41. Team Goals (Template 2 of 2) Team Q1 17 Q2 17 Q3 17 Q4 17 Engineering - Text Text Text Product Text Text - Text Marketing Text - - - Sales - - Text - Support Text - - - Finance/Admin - Text Text Text 41
  • 42. Risk Mitigation Strategies This slide is 100% editable. This slide is 100% editable. This slide is 100% editable. This slide is 100% editable. This slide is 100% editable. This slide is 100% editable. This slide is 100% editable. This slide is 100% editable. Risk Strategies 42
  • 43. Icons For Business Operations Strategy Model 43
  • 45. Our Mission & Vision This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Vision This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Mission 45
  • 46. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Target Audiences This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Preferred by Many This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Values Client 01 02 03 About Us 46
  • 47. Meet Our Team CEO & Founder This slide is 100% editable. Adapt it to your needs and capture your audience's attention. John Hill Finance Manager This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Julie Parker Accountant This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Lee Hester Designer This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Miller Bails 47
  • 48. Our Main Goal Goal 01 Goal 02 Goal 03 Goal 04 This slide is 100% editable. Adapt it to your needs and capture your audience’s attention. 48
  • 49. Comparison 2015 2016 2017 Female 30% 40% 60% Male 70% 60% 40% This slide is 100% editable. Adapt it to your needs and capture your audience’s attention. This slide is 100% editable. Adapt it to your needs and capture your audience’s attention. 49 60% 40% This slide is 100% editable. Adapt it to your needs and capture your audience’s attention.
  • 50. Our Target This slide is 100% editable. Adapt it to your needs and capture your audience’s attention. This slide is 100% editable. Adapt it to your needs and capture your audience’s attention. This slide is 100% editable. Adapt it to your needs and capture your audience’s attention. This slide is 100% editable. Adapt it to your needs and capture your audience’s attention. 50
  • 51. 51 Minimum $10This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Monthly Medium $25This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Monthly Maximum $75This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Monthly Financial This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 52. Quotes 52 The value of an IDEA LIES IN the using of it.” Thomas Edison MOTIVATION is man your DREAMS put on work clothes. Benjamin Franklin George .W. Bush I’m CONSERVATIVE, but I’m not a nut about it.
  • 53. Dashboard0 100 50 Low Medium High 30% This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Low 50% 0 100 50 Low Medium High This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Medium 90% 0 100 50 Low Medium High This slide is 100% editable. Adapt it to your needs and capture your audience's attention. High 53
  • 55. Timeline This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 2014 2016 2013 2015 2017 55
  • 56. NEWS PAPER This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. NEWS PAPER This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Adapt it to your needs and capture your audience's attention. This Slide Is 100% Editable. Adapt It To Your Needs And Capture Your Audience's Attention. NEWS PAPER This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Project 02 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Project 01 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Project 03 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 56
  • 57. Venn This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 57
  • 58. Lego This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 01 02 03 04 58
  • 59. Silhouettes This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 01 02 03 04 05 59
  • 60. 01 02 04 03 Important Notes This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 60
  • 61. 61 High Low HighLow Question mark Cash cow Star Dog Matrix This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 62. 62 Puzzle This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 01 02 03 04
  • 63. Mind Map This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 63
  • 64. Hierarchy Chart Chief Executive General Manager Marketing Manager Head of Designer Finance Manager Design & Development Social Marketing Team 64
  • 65. 65 Magnifying Glass This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
  • 66. Funnel This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 01 02 03 04 66
  • 68. 90 80 70 60 50 40 30 85 82 69 62 44 50 40 0 20 40 60 80 100 120 140 160 180 200 Jan Feb Mar Apr May Jun Jul SalesInThousands Sales In 2016 Product 01 Product 02 Column Chart This slide is 100% editable. Adapt it to your needs and capture your audience’s attention. 68
  • 69. Bar Graph 40 0 10 20 30 40 50 Q 1 Q 2 Q 3 Q 4 ✓ This slide is 100% editable. Adapt it to your needs and capture your audience's attention. ✓ This slide is 100% editable. Adapt it to your needs and capture your audience's attention. ✓ This slide is 100% editable. Adapt it to your needs and capture your audience's attention. ✓ This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 69
  • 70. Line Chart 5 20 10 25 21 45 0 10 5 10 8 9 0 10 20 30 40 50 60 FY 01 FY 02 FY 03 FY 04 FY 05 FY 06 Product 01 Product 02 70
  • 71. Scatter Chart 5 20 10 9 35 10 35 30 50 0 10 20 30 40 50 60 0 5 10 15 20 25 30 35 40 45 50 InPercentage Dollars (in Billions) 50% 71
  • 72. 72 0 10 20 30 40 50 60 70 80 90 100 FY 12FY 11FY 10FY 09FY 08FY 07FY 06FY 05FY 04FY 03FY 02FY 01 InPercentage 100% Area Chart Product 01 This slide is 100% editable. Adapt it to your needs and capture your audience’s attention. Product 02 This slide is 100% editable. Adapt it to your needs and capture your audience’s attention.
  • 73. 73 0 5 10 15 20 25 30 35 02-05-2017 07-05-2017 12-05-2017 16-05-2017 22-05-2017 12-05-2017 Radar Chart Product 01 This slide is 100% editable. Adapt it to your needs and capture your audience’s attention. Product 02 This slide is 100% editable. Adapt it to your needs and capture your audience’s attention.
  • 74. Product 01 Product 02 Product 05 Product 03 Product 04 Donut Pie Chart This slide is 100% editable. Adapt it to your needs and capture your audience’s attention. 74
  • 75. Combo Chart 0 1 2 3 4 5 6 7 8 9 10 0 10 20 30 40 50 60 70 80 90 100 FY 01 FY 02 FY 03 FY 04 FY 05 FY 06 FY 07 FY 08 GrowthRate(%) MarketSize(RMB100Million) In Years Product 01 Product 02 Product 03 75
  • 76. Thank You Address # street number, city, state Contact Numbers: 0123456789 Email Address: emailaddress123@gmail.com