1. EXECUTIVE OPERATIONS MANAGEMENT, Tech Mahindra Limited-Hyd P a g e | 1
Rahul Mehta
Tech Mahindra, Hyderabad | +91-8886361786 | techtruba2009@gmail.com
Objective
Sales operations-management executive with expertise in building/optimizing organizational
processes, measurement systems, and infrastructure to maximize business results in
manufacturing and service operations worldwide, including manufacturing, and retail/service
industries. Working with Manoj Chugh (Global Sales Head for Tech Mahindra) on the
analytics and identifying and defining business problems
Summary of Qualifications
> Innovative professional with 5.9 years of progressive experience within the IT-sales
industry and the skills to drive business growth, capitalize on new revenue potential, and
manage all aspects of daily business operations.
> Expertise in sales, pricing strategies, client relations and needs assessment, marketing,
financial management.
> Managing daily operational activities & logistics requirements.
> Designing Standard Operations Procedures (SOP’s) for complex tasks & evaluate them
by their performance.
> Establish objectives and strategies in regard to operational structure, competition and
pricing of projects.
> Design and negotiate financial solutions, and demonstrate relevant effective management
techniques.
> Develop policies and procedures necessary to provide support in the Operational areas.
> Facilitate a team approach to achieve organizational objectives, increase productivity and
enhance employee morale.
> Quick study, with an ability to easily grasp and put into application new ideas, concepts,
methods and technologies. Dedicated, innovative and self-motivated team player/builder.
> Exposure to analytical and problem resolution skills. Thrive in both independent and
collaborative work environments.
Areas of Expertise
>Multi-Site Operations
>Change Management
>Performance Management & Quality Management
>Continuous Improvement of Operational Processes/Standards
>Cross-Functional Team Leadership
>Revenue Goal/Growth Attainment
>Training and Leadership Development
>Problem Solving
>Decision Making
>Planning and Deployment of Operational Assets
Business Associate – Sales Operation Analyst

2. EXECUTIVE OPERATIONS MANAGEMENT, Tech Mahindra Limited-Hyd P a g e | 2
Professional Experience
Business Associate - Sales Operation, Tech M, Hyderabad, Mar 2011– present
> To implement enterprise-wide quality system, improve cost structure, enhance operating
performance and build training capability.
> To drive process improvements across operation, as well as improve application
processing, billing, commissions, and customer service.
> Orchestrated three project teams in improving business processes and ensuring optimum
performance.
> Provided on going operational process analysis, communicated project status, and
identified and resolved operational issues and constraints.
> Managed project resources, progress, completion timeframes, and budget while
exceeding key operational performance targets
Operation Analyst, Zeppelin Mobile System, Aug’09 – Feb‘11
Work Experience
> Identify new business opportunities. Formulate extended plans as required
> Collect data on current accounts and formulate reports. Assist in solicitation and follow-up
of customers needs
> Originate new business support opportunities. Follow industry trends and write cluster ppt
and reports
> Develop relationships with internal and external forces to facilitate communication
> Prepare Operating model for quarterly business reviews and Bi-Weekly calls
> Performed quality assurance checks on data
> Reviewed spreadsheets and graphs by means of IMS developed software
> Pending dues/collections for greater than 90 days. Co-ordinating with IBU, IBG’s and
sales folks
> Prepare weekly pipeline reports for Tech Mahindra’s growth and de-growth analysis
> Allotment of targets to sales associate for the financial year with the quarterly changes in
targets
> NBD’s and EBD’s customer analysis on the progressive movement for the wins and
achievements
> Motivated staff to meet/exceed established sales goals and objectives by developing
effective sales incentives
> Track record of growing inline product sales in competitive markets
> Track record of developing pipeline products in a way that can maximize the opportunity
for success while minimizing the risk and upfront investment
> Effective leader in driving performance of direct report and cross-functional team
> Strategic insight in how key market and corporate factors shape

3. EXECUTIVE OPERATIONS MANAGEMENT, Tech Mahindra Limited-Hyd P a g e | 3
Selected Achievements
> Supported the establishment of strategic planning and intelligence organization providing
market research, budget analysis, competitive intelligence and customer intelligence –
maximizing company’s ability to identify and win new business.
> Participate in the initiation of strategic planning for new business and space markets, and
other federal markets, utilizing customer technology roadmaps, identifying key programs
based on core capabilities
> Identify key customers in organizations of interest; develop detailed capabilities briefings,
participate in the quarterly business review and support program planning activities (as
appropriate).
> Develop specific capture plans for major programs of interest, including strategies, tactics
and actions
> Perform competitive analysis supporting strategic planning and major pursuits
> Participated in the development of three strategic campaigns over two years – resulting in
the qualification of $250M in new business opportunities.
> Hold meetings for sales staff and subsidiaries to discuss trends, new customers, and
performance and sales goals.
> Create presentations, graphs and charts to oversee demonstrations for client executive
teams.
> Develop and recommends short term and long range strategic sales plans, revenue goals
and customer objectives.
> Provide support for regional sales teams and international sales groups.
> Design and deliver training and utilization classes for new sales staff.
> Research competitor products, identify areas of strength and analyze product weaknesses
Education
RGPV University
Bachelor of Engineering (BE), Electronics and Telecomwith Hons in 2009
Languages
English - Fluent "spoken and written"
French – Basic Level “spoken and written”
Additional Trainings
Time Management Skills, Hyd - 2013
CRMOD, Hyd – 2012
Marketing Planning Seminar, Pune - 2015
Basic Marketing Skills, Hyd - 2010
Basic Communication Skills, Hyd - 2011

4. EXECUTIVE OPERATIONS MANAGEMENT, Tech Mahindra Limited-Hyd P a g e | 4
Hobbies and Interest
Cricket, Swimming, Gardening
Extra-Curricular Activities
Participated in basketball tournament at State level in Colleges and Schools.
Participated in cricket tournament at College level.
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