Maria Veronica Camara Gialogo is a married Filipino woman currently working as an Assistant Store Manager at J.Co Donuts and Coffee in Quezon City, Philippines. She has over 10 years of experience in customer service and management roles in the food service industry. Her educational background includes a Bachelor's degree in Hotel and Restaurant Management from the University of Santo Tomas. She is proficient in Microsoft Office applications and has good communication, cooking, and baking skills.

1. Maria Veronica Camara Gialogo
Block 8 Lot 34 St. Thaddeus Street San Pedro Subdivision 7, San Bartolome,
Novaliches, Quezon City Philippines. 1117
Mobile No.: (63925)810-1007
Email Add: mariaveronicagialogo@gmail.com
PERSONAL INFORMATION
Permanent Address :Block 8 Lot 34 St. Thaddeus Street,San Pedro Subdivision 7,
San Bartolome, Novaliches Quezon City Philippines
Birthdate :March 30,1983
Birth Place :Quezon City
Height :5 ft
Weight :135 lbs.
Sex :Female
Civil Status :Married
Religion :Roman Catholic
Nationality :Filipino
EDUCATIONAL BACKGROUND
Elementary Year [From] - [To]
School: Lorenzo Ruiz Academy 1993-1997
Address: Binondo, Manila, Philippines
Secondary
School: Lorenzo Ruiz Academy 1997-2000
Address: Binondo, Manila, Philippines
College
Course: Bachelor of Science in Hotel and Restaurant Management 2001-2005
School: University of Santo Tomas
Address: Espana,Manila, Philippines

2. EMPLOYMENTHISTORY
Position: Assistant Store Manager
Company: Primera ( J.Co Donuts and Coffee- SM City Fairview Branch)
Address: CBI Compound Anabu I D, Imus Cavite – 4103 Philippines
Date:December 17,2012-Up to Present
Reason for Leaving: Presently Employed
Job Description/Duties and Responsibilities:
• Caring and taking full responsibility of the entire store.
• Ensuring that machines and equipments are functioning well.
• Motivating team members and managers to achieve the same goal.
• Provide the best quality service and products for all our customers.
• Know the quality of food service and beverage we provide.
• Friendly and outgoing personality.
• Organized in all aspect of the store
• Stay calm under pressure.
• Take care of our physical condition and health including grooming of everyone.
• Train our employees well.
• Handle complains in the best way possible.
• Put our customer as our center focus.
• We provide clean and convenient place for customers.
• Administration and documents must be updated daily.
• Attend Managers Meeting with the Operation Manager and Area Managers to discuss concerns
and action plans.
• Check and prepare submission of everything including schedules, job allocation, manpower,
food cost, inventory, transmittal and wastages.
Position: Full Time Barista
Company: The Coffee bean and Tea Leaf Philippines, Inc.
Address:Unit 4 , 108 E. Rodriguez Jr. Avenue, Bgy. Bagumbayan, Libis. Quezon City, Philippines 1100
Date:March 29,2012 – October 10,2012
Job Description/Duties and Responsibilities:
 Opening and closing the restaurant.
 Maintaining the quality of service and products.
 Enforce all procedures in the absence of the assistant manager.
 Fulfill other duties of the assistant manager.
 Represents the company in a professional manner.
 Knowledge in coffee and tea products.
 Work overtime as and when needed.
 To run errands as and when needed.
 Work at special events as and when needed.
 Maintain a positive company morale.
 Excellent verbal skills.
 Well organized and detail oriented.
 Register and cash handling experience.

3. Position: Customer Service Representative
Company: Teleperformance
Address:United St. corner EDSA, Greenfield District Mandaluyong City 1554, Philippines
Date:September 22,2009 – February 6, 2010
Reason for Leaving: Pregnancy
Job Description/Duties and Responsibilities:
 Be customer focused and meet their needs than anyone else.
 Accept telephone calls.
 Interract with customers.
 Accurately interpret customer information.
 Understand and follow standard procedures.
 Resolve customer enquiries and service difficulties.
 Identify faults.
 Record the correct information on fault reports.
 Pass information on to work groups, field workforce.
 Action and record complaints.
Position: Management Trainee
Company: The French Baker
Address: 2nd
Floor Mayflower Bldg. No. 70 United St. Mandaluyong City, Philippines
Date:May 11, 2007 – September 9, 2007
Reason for Leaving: Delicate Pregnancy
Job Description/ Duties and Responsibilities:
 Responsible in opening and closing of the store.
 Handles crews’ schedules,allocations, uniforms and time cards.
 Writes endorsements for other managers.
 Sends to main office copies of daily sales report using a computer.
 Orders breads,ingredients, meats,frozen dough and equipments etc.
 In charge of deliveries, making sure everything was complete and delivered on time.
 Gives the cashier her first cash float and calculate her sale, overages and shortages.
 Deposit the daily sales to bank.
 Takes charge of the coffee machine.
 Make sure that customers are satisfied and pleased with the service.
 Sets the displays properly.
 Check the cleanliness and sanitation of bakery and restaurant,making sure that the crews
are following standard procedures.
 Update BIR Logbooks.
 When needed and lacking of crew,we cook, we clean and help in cashiering and making
sure the restaurant and bakery is running smoothly.
Position: Directory Assistance Agent
Company: RMH Teleservices Asia Pac. Inc Philippines
Address: ELJ Communications Center (ABS-CBN Compound) Mother Ignacia, Quezon City,Philippines 1103
Date:September 25, 2006 - March 17,2007
Reason for Leaving: Pursued my career in Hotel and Restaurant Management
Job Description/Duties and Responsibilities:
•Studied and memorized the 50 states and capital of USA. Know about places, restaurants,
common names of people and as much as possible all about the USA.
•Learned about government listings, business listings and residential listings.
•Took calls as fast as possible, talk clearly and making sure that we provide callers the right

4. information all the time.
•Being accurate,efficient, with sense of urgency in providing information and most of all being
polite and courteous to our clients or callers.
•And if there is no listing we make sure that we emphatized and show that we really want to help
as best we can.
TRAININGS/SEMINARS
Training Center: Holiday Inn Galleria Manila Duration: April 12, 2004 to May 28, 2004
Address: One Asian Development Bank Avenue, P.O. 1525 Ortigas Center,Pasig City, Philippines 1655
Title: Telephone Operator, Kitchen Assistant, Housekeeper
Training Center: Cravings - Shangri –La Duration: June 28, 2004 to July 24, 2004
Address: 5TH
Level, /Shangri-La, Plaza Mall
Title: Marketing Assistant, Kitchen Helper or Assistant, Bartender's Assistant and Waitress
SPECIAL SKILLS AND INTERESTS
 Skilled with Computer Knowledge: Microsoft Word, Microsoft Excel, Microsoft Access,Adobe Photoshop
 Language spoken are Filipino, English, some Chinese and some Spanish
 Good Cooking Skills
 Good Communication, Leadership Skills and adaptable
 Good in Baking Pastries
 Good in Flower Arrangement
 Hardworking, focused, trustworthy, versatile, dedicated and responsible.
CHARACTER REFERENCES
Ms. Rachelle Andrada
Store Manager
J.Co Donuts and Coffee
Tel. No.:+639275419859
Ms. Monina Tabinas
Store Manager
J.Co Donuts and Coffee
Tel. No.:+639354101046
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Applicant's Signature