1. Sherrelle Gilchrist Sherrelle.Gilchrist@yahoo.com (757-232-6522)
SHERRELLE GILCHRIST, AIC
Phone: (757) 232-6522 | Email: Sherrelle.gilchrist@gmail.com
https://www.linkedin.com/pub/sherrelle-gilchrist-aic/7a/4a4/1bb
Address: 804 Hampton Ridge Rd, Norcross, GA 30093
INDEPENDENT ANALYST
PROFESSIONAL SUMMARY
Professional Independent Adjuster with over fourteen years of industry experience specializing in collecting, documenting,
and analyzing data utilizing efficient and cost-effective strategies. Key attributes include providing the following:
 Compelling Negotiation and Mediation Skills
 Effective Verbal & Written Aptitude
 Meticulous Attention to Detail
 Sound Leadership and Fellowship Adeptness
 Fervent Multitasking
 Exceptional Customer Service
 Creative Conflict Resolution
 Vast Administrative and Computer
Competencies
 Strong Work Ethic
EXPERIENCE
CRAWFORD AND COMPANY Atlanta, Georgia
Senior Auto Claims Adjuster Jan 2015-Present
 Demonstrates functional knowledge of law and insurance regulations in various jurisdictions.
 Works on highly complex investigations of claims, analyzes coverage, liability, compensability and damages.
Determines if a major claim should be settled or litigated.
 Manages a variety of investigative activity on major claims. Coordinates discovery and litigation strategy with staff,
counsel or panel attorneys.
 Negotiates highly complex settlement packages, sets reserves and authorizes payment within scope of authority,
settling claims in most cost-effective manner and ensuring timely issuance of disbursements.
 Coordinates third party recovery with subrogation/salvage unit.
 Makes recommendations on claims policy and processes to management.
 Analyzes claims activities; prepares and presents reports to management.
 Works with attorneys, account representatives, agents, doctors and insureds regarding the handling and/or
disposition of highly complex claims.
Independent Auto Claims Adjuster Feb 2014 – Jan 2015
● Assessed policy coverage for submitted claims and notified the insured of any issues; determined and
established reserve requirements, adjusting reserves, as necessary, during the processing of the claim.
● Planned and conducted investigations of claims to confirm coverage and to determine liability, compensability,
and damages
● Determined and documented, during the investigation process, the potential for subrogation and referred claims
to the subrogation group as appropriate.
LIBERTY MUTUAL/SAFECO Duluth, GA
Inside Auto Claims Representative Sept 2011 - Feb 2014
● Managed a claims desk in a high volume claims environment.
● Determined liability, established and entered claim reserve requirements and made adjustments, as necessary,
during the processing of the claims
● Communicated with policyholders, witnesses, and claimants in order to gather information regarding settling
claims. Responded to various written and telephone inquiries including status reports. Took recorded
statements; explained the facts and logic behind decisions in a way that the customer understands, even if they
did not agree with the decision.
● Documented actual damages associated with claims and processed claim settlements within assigned authority
limits.
● Maintained diary of claims processed and matched all open and closed mail to ensure proper tracking and
processing of claims consistent with established guidelines and expectations.

2. Sherrelle Gilchrist Sherrelle.Gilchrist@yahoo.com (757-232-6522)
ALLSTATE INSURANCE COMPANY Brooklyn, NY
No-Fault Claims Handler Apr 2010 – Oct 2010
● Established proof of loss by studying medical documentation, assembling additional information as required
from outside sources, including claimant, physician, employer, hospital, and other insurance companies.
● Initiated investigation of questionable claims, updated and entered all data.
● Resolved medical claims by approving or denying documentation; calculated benefit due, handled and sent
Explanation of Benefits according to Medicare Medicaid payment scale.
● Initiated payment or composed denial letter, within compliance of state and federal insurance regulations.
GA FARM BUREAU INSURANCE Macon, GA
Telephone Claims Adjuster Aug 2009 – Mar 2010
 Assessed policy coverage for submitted claims and notified the insured of any issues; determined and
established reserve requirements, adjusting reserves as necessary during the processing of the claim.
 Planned and conducted investigations of claims to confirm coverage and to determine liability, compensability,
and damages.
 Determined and documented, during the investigation process, the potential for subrogation and referred claims
to the subrogation group as appropriate.
 Evaluated claims for potential fraud and made referrals to the Special Investigations Unit as appropriate.
GEICO Macon, GA
Telephone Claims Adjuster June 2005 – Aug 2009
 Investigated insurance claims, casualty or property loss or damages to achieve out-of-court settlement with
claimant, prepared and reported findings, and negotiated settlement with claimant.
 Recommended litigation by legal department when settlement could not be reached or negotiated
 Marketed insurance products and services based on customer needs.
 Handled all medical bills in accordance with laws for the state.
GEICO Woodbury, NY
Risk Review Underwriter Apr 2001 – June 2005
 Analyzed coverage, loss control, credit reports, and loss experience.
 Reviewed policies for underwriting concerns, hidden drivers, and rated location.
 Reevaluated driving records to determine rates; assisted policy holders with payments, endorsements changes, and
reissue updates; reinstated previous policy holders or delinquent policies; underwrote policy by using Motor Vehicle
Records, credit reports, and clue reports.
EDUCATION
ADJUSTER LICENSE IN THE FOLLOWING STATES:
 South Carolina
 Florida
 Georgia
 North Carolina
 Texas
 West Virginia
 Louisiana
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION McKenzie, TN
Bethel University Anticipated Completion 2017
CHARTERED PROPERTY CASUALTY UNDERWRITER
The Institutes Anticipated Completion 2016
ASSOCIATE IN CLAIMS
The Institutes April 2015
VOLUNTEER WORK
OPEN HANDS MEALS ON WHEELS MY SISTER’S PLACE CHURCH HOSPITALITY
COMMITTEE

3. Sherrelle Gilchrist Sherrelle.Gilchrist@yahoo.com (757-232-6522)
Georgia Georgia Georgia
Georgia