1. Julian Sanchez
Key Contribution
Outstanding communication skills, oriented to satisfy customers needs as well as to provide the best
tools to increase the revenue for my company with proven track record of over US$40 million a year
revenue through the best understanding of the products my company has to offer.
PROFESSIONAL & TECHNICAL SKILLS
Ø Outstanding written and verbal communication, interpersonal, and customer-service skills.
Ø Ability to work accurately, with interruptions, to meet deadlines.
Ø Great organizational, time management, customer service and problem-solving skills and the ability to work accurately
and meet deadlines with frequent interruptions.
Ø Ability to work well independently as well as part of a team.
Ø Ability to exercise flexibility, initiative, good judgment and discretion.
Ø Attention to detail and repetitive tasks.
Ø Knowledgeable in various operational systems and applications; Word, Excel, Power Point, Siebel, outlook, AS400,
Acrobat Reader PDF.
Ø Time management and organization skills to effectively prioritize multiple objectives and achieve volume goals.
Ø Bilingual; fluent Spanish communication.
Education
Cal State San Bernardino, California
Customer Service Representative Certificate.
Centro Colombiano de Estudios Profesionales, Cali, Colombia
Computer Science. Systems Analyst.
Colegio Rosario del Palmar, Palmira, Colombia
High School Diploma.
Experience
Customer Service, 10+ Years
Mortgage Lending, 5+ Years
Qualifications_______________________________________________________________________
§ Type 45 w.p.m. § Microsoft Word § PowerPoint § Microsoft Outlook
§ Acrobat Reader PDF § Heavy Phones § Multi-Tasked § Customer Service
MTG Interim LN Specialist III WFHM Jan. ’13 – Aug. ’13 San Bernardino, CA
· Experienced processing conforming and non conforming loan products, including analyzing and validating data.
· Verified all signatures on loan documents, ordered VOE’s, VOD’s, VOM’s, subordination requests, ensuring all
required attachments are included with paperwork being reviewed/processed, lien release, auditing of loan
documents, data entry, filing and stapling documents, scanning & imaging files, shifting files and moving loan
documents.
Mortgage Processor Rose International Apr. ‘12 – May. ‘12 Miami, FL
(Contracted to SunTrust)
· Collected borrower information and maintained the database for mortgage loan applications.
· Contacted customers to request additional or missing documents.
· Received and filtered documentation from customers to process applications for new purchases and refinance.
· Submitted application to underwriters to be approved.
· Ordered VOE’s, VOD’s, VOM’s, subordination requests.

2. Retention Specialist Comcast Feb. ‘12 – Apr. ‘12 Miramar, FL
· Retained customers who wanted to cancel their service by explaining the service in more detail.
· Offered and sold additional products by showing the benefits of getting more services with the company (Double play
· and Triple play).
· Explained and fixed the service when customer were having issues with the use of DVR, DTA.
Mortgage Processor Rose International /BAC Sep. ‘10 – Mar. ‘11 Fort Lauderdale, FL
(Contracted to Bank of America)
· Received and filtered documentation from customers to process applications for loan modification. Loss mitigation,
Foreclosure prevention, contacted customers to request additional or missing documents.
· Complied with US treasury and Bank of America guidelines.
Cust. Service Rep Kelly Services / WFHM Nov. ‘09 – Apr. ‘10 San Bernardino, CA
(Contracted to Well Fargo Home Mortgage)
· Answered phone calls from customers with questions about their mortgage accounts.
· Helped customer with “how to” questions, offer additional WF products (insurance, refinance, checking accounts,
· identity theft protection, on line services).
· Escrow specialist.
Mortgage Processor Pacific Ocean Funding Inc. Jan. ’09 – Oct. ’09 San Bernardino, CA
· Liaison between office management and title companies, escrow officers, buyer/sellers, appraisers, realtors.
· Collected borrower information and maintained the database for mortgage loan applications/modifications.
· Commonly made In-home visits for the purpose of completing loan applications (1003).
· Responsible for showing real estate property to potential buyers.
Truck Dispatcher Ryder Mar. ‘08 - Dec. ’08 Hollywood, FL
· Daily load and unload of appliances in trucks; owner operated and leased trucks.
· Communicated via 2 way radio with truck drivers to support deliveries.
· Routing system utilized is PARAGON WORKBENCH; deliveries follow up system BMCIS and AS400.
· Monthly DOT mileage reports.
Sales Associate Hipa Sep. ‘07 - Feb. ’08 Hollywood, FL
· Answered Medicare advantage plan questions over the phone.
· Made an average of 250 in home appointments a month to sale HMO PPO Medicare plans.
Mortgage Consultant ABN Amro Feb. ‘06 - Aug. ’07 Sunrise, FL
(Contracted to ABN AMRO Mortgage Group, Inc.)
· Utilized a wide-ranging catalogue of mortgage options including conforming, non-conforming, fixed, adjustable and
interest-only, HELOC, products to achieve borrower’s short and long term financial needs.
· Produced loan volume averaging 70 applications and funding $4 million monthly, always exceeding goals; #1 among
· temporary employees in ’07
· Averaged 35 inbound calls and 35 outbound daily and 80 calls during outbound campaigns.
Mortgage Processor Pacific Ocean Funding Inc. Mar ’04 – Jan. ’06 San Bernardino, CA
· Liaison between office management and title companies, escrow officers, buyer/sellers, appraisers, realtors.
· Collected borrower information and maintained the database for mortgage loan applications.
· Commonly made In-home visits for the purpose of completing loan applications (1003).
Computer Technician T.A.G. (The Answer Group) Sept. ‘02 - Feb ’04 N Lauderdale, FL
· Responsible for troubleshooting PC software in a call center environment.
· Successful transitioning inbound calls from tech support to the sales department to review options for improving their
current PC: lead team with 10% conversion rate.