April Medeiros has over 15 years of experience in insurance and customer service roles. She is currently an Account Executive at HUB International Insurance where she handles accounts, policy issuance, and maintains relationships with brokers and underwriters. Prior to this, she worked as a Claims Coordinator and Account Specialist at other insurance companies. Medeiros has a Bachelor's degree in Liberal Arts from Bryant University and holds an Insurance Producer License in Rhode Island.

1. APRIL MEDEIROS
41 Blue Ridge Road Cranston, Rhode Island |Phone (#) 401.391.8835 | Email: a.amedeiros1@gmail.com | Fax (#) 401.946.7754
Professional Summary
Experienced Client/Account Services & Sales Production with a demonstrated work experience andextensive backgroundin the
insurance industry. Skilled in Negotiation, Sales, Team Building, Contact Centers, and Management. Strong Insurance professional
with a Rhode Island P&C Insurance Producers License. Formal Education focused in areas of Business and Information Sciences with
specific Support Services from Bryant University.
Work History
Insurance Account Executive June 2017 - Present
HUB International Insurance INC – Warwick, Rhode Island
• Accounting and administrative functions within a Property /Casualty Insurance Program unit.
• Review & processing of all assigned contracts Policy Issuance.
• Develop & Maintain strong relationship with Brokers and Underwriters.
• Inspect accuracy & report monthly Bordereau activity for Commercial & Personal high end contracts.
• Work alongside Underwriters to ensure compliance and coverage guidelines are being met.
• Balance Sheet & Data reporting to carriers for high-end contracts assigned.
• Handle miscellaneous projects assigned and responsible for continued education.
• Established and strengthened relationships with other business units to better penetrate market segment.
Claims Coordinator Jan 2016 to Dec 2016
Starkweather & Shepley Insurance Brokerage Company – East Providence, Rhode Island
• Intake of all First Notice of Loss Claim Reports.
• Directing of clients in best claims practices to expect and anticipate from insurance carrier as well as Agency.
• Effectively communicating between clients, agency and direct insurance carrier.
• Ensuring claims process handled in timely efficient manner from start to close.
• Keeping accurate notes and records of all claims files losses.
• Setting appropriate electronic file diary follow-up to ensure efficient handling of all ongoing claims reported.
• Auditing insurance claims after submitted to make sure compliance to filing procedures have been followed.
• Examine complex or unusual claims to determine whether coverage would be afforded under policy.
• Ensuring the timely completion & submission of adjustor/appraiser reports to provider.
• Expediting the disbursement and accuracy of funds issued to all appropriate parties involved in claims file.
• Coordinating &/or conducting investigations on insurance claims.
• Identifying claims with possible recovery (Subrogation) from third parties.
• Consulting with direct insurance providers, attorneys, doctors, independent adjusters and account managers in regards to the
disposition andsettlement of complex claims.
Account Specialist May 2014 to Jan 2016
Bank of America – East Providence, Rhode Island
• Servicing existing financial accounts by providing comprehensive explanation of Account Billing & Statement transaction
details.
• Adhering to Federal Regulations as applied to financial lending, management & credit reporting guidelines.
• Secured any breach in account transparency by use of appropriate resources that offered 100% assurance.
• Ability to distinguish & identify accounts among various company Affinity's & Affiliations.
• Reviewed collection reports to determine the status of collections and the amounts of outstanding balances.
• Reconstructed accounting records from purchase & payment history to help determine if discrepancy or provide explanation
to ensure client of account accuracy.
• Completed all continuing education requirements necessary to maintain role within company & perform designated tasks.
• Knowledge management of consistent changes to federal policy & regulation updates.
• Workedindependent on day to day tasks & duties of designated position.
• Occasionally assigned additional responsibilities for team organization leadership role.
• Created power point modules that were later used as training resources by team and segment leaders.
• Met &/or exceeded all quality control stat goals & achieved all time handling requirements for file completion deadlines.
• Implemented retention tactics & efforts that achieved required success ratio goals.

2. National Sales Representative April 2012 to November 2012
Amica Mutual Insurance Company – Lincoln, Rhode Island
• Selling various types of personal insurance which included, Automobile, Home, Umbrella, Fire (Dwelling) and Marine Insurance
policies.
• Obtained Referrals and connected to Life Insurance Department.
• Obtained and evaluated information regarding financial assets in order to determine loss exposure.
• Recommended the appropriate liability coverage necessary to adequately protect assets.
• Customized insurance policy for the individual, often covering a variety of risks specific to exposure.
• Explained features vs. Benefits of the product; promoting sale of insurance plans.
• Underwriting Policy; loss exposure analysis, Risk assessment & attachment of appropriate endorsements to correct insurance
forms.
• Review loss experience; determine experience period, order/review of loss run reports (CLUE, MVR, etc.).Qualify eligible
surcharges.
• Calculated premiums and determine deposit requirements, processed new applications - provided verbal and written binders.
• Obtained Competitive Intelligence utilizedin comparison of product with existing carrier in efforts to achieve successful
conversion.
• Contact Supervising Underwriter to obtain binder coverage when above my own binding authority.
• Maintained Resident License & 41 Non-Resident Insurance Licenses.
• Complied with Sales growth goals established by Company and individual.
• Consecutively Maintained highest sales conversion ratio within department.
• Completion of Integrity Selling Certification 2010 (Recertification 2011).
National Customer Service Rep II February 2007 to March 2012
Amica Mutual Insurance Company – Lincoln, Rhode Island
• Organized and worked with detailed office records, maintaining files for individual policy holder.
• Maintenance & reinstatement of canceled policies.
• Modify updated and process existing policies to reflect any change in amount of coverage or type of insurance.
• Calculate premiums, refunds, adjustments, and estimated dividend based on past company performance.
• Communicate changes or adjustment in policies to client. Process changes in policies or renewal.
• Interview clients and take their calls to provide customer service and obtain any updated information.
• Intake of all customer service calls in high paced nationwide call center.
• Intake of first notice of loss reports for new claims, set reasonable expectations for client.
• Documenting and directing file to appropriate area for continued handling.
Education
Insurance Producer License : Insurance 2007 Bryant University - Smithfield, Rhode Island
Associate of Arts: Liberal Arts 2005 Community College of Rhode Island - Warwick, Rhode Island
High School Diploma :1999 Cranston High School East - Cranston, Rhode Island
Skills
• Customer Relations
• Insurance Regulations
• Sales Growth
• Insurance Forms & Endorsements
• Integrity Selling
• TimeManagement
• Effective Communicator
• Microsoft Office Proficient
• Team Building
• Financial Reporting
• Retention
• Risk Assessment
• Competitive Intelligence
• Strong Work Ethic
• Critical Thinking
• Negotiation Skills
• Conflict Resolution
• Networking