1. LAVANYA RAJAMANI
Email: lavanya0386@gmail.com
Mobile: 925-413-2106
EXPERIENCE SUMMARY
Highly skilled IT Professional with 7 years of project delivery experience in the Property and Casualty Insurance & Workers Compensation Insurance Domains. Sound knowledge in P&C Insurance domain, certified with designations API, AINS & AIS from “The Institutes”. Skillful at managing offshore teams and co-ordinating onsite teams, working on an onsite- offshore model. IT Business Analyst with expertise in business process engineering and software development life cycle including analysis, design, development, testing and implementation of software applications. Extensive experience with conducting GAP analysis. Sound knowledge on providing functional requirements, authoring business requirement documents (BRD), design, testing plans (User Acceptance Testing), rollout and support for system upgrades. In-depth knowledge in analyzing and creating UML, Use Case Diagram, Sequence Diagram, Activity diagram, Data flow diagrams and Business flow diagrams using MS Visio. Adept at reducing development costs and providing traceability of projects. Skillful in improving quality by identifying Functional defects in an application and managing defects in Star Team. Ability to drive resolution after profound discussion with development and testing team. Knowledge in Structured Query Language (SQL) to write queries to manipulate the data from database. Experience working on multiple projects for functionalities in the Policy Administration System (PAS). Effective communication with both business and technical staff in verbal or written form. Excellent analytical, interpersonal, and presentation skills; expert at managing multiple projects simultaneously. Experience in share point and hands on working experience using C++. Experience in VBA Automation, Reporting, GDB setups, Rating Premiums, comparative analysis. Strategic Management for developing and implementing innovative interventions/initiatives and got awarded “Best Innovator” for Innovative proposals and “Star Performer” from organization and clients for best performance.
6BEDUCATION:
7BBachelors in Civil Engineering with an aggregate of 80% from Government College of Technology, Coimbatore, Tamil Nadu, India.

2. PROFESSIONAL CERTIFICATIONS
S.no
Certification
Date
1
Property and Liability Insurance Principles – AINS 21
March 11, 2008
2
Personal Insurance – AINS 22
September 15,2010
3
Commercial Insurance – AINS 23
April 23,2011
4
Personal Insurance: Portfolio Management and Issues ( API 29)
February 25,2012
5
Personal Insurance: Underwriting and Marketing Practices – API 28
June 9, 2012
6
Delivering Insurance Services- AIS 25
August 4, 2012
7
Business English Communication, Vantage
May 31,2009
8
DB2 Fundamentals
January 28, 2010
Designations Obtained
Associate in General Insurance
April 2011
Associate in Personal Insurance
July 2012
Associate in Insurance Services
April 2012
TECHNICAL SKILLS:
Operating Systems
Windows 9x/NT/XP, OS390
Software Products
VBA,C, C++, Q++,CICS,DB2, TSO/ISPF
DBMS
DB2, IMS-DB, Oracle
Special Software
RATEASSESSOR,MAPPRO,INSURQUOTE, MASTER CRAFT,CICS, TSO/ISPF, SCM, EZT
8BAPPLICATION AREA:
Line of Business
Property & Casualty Insurance
Workers Compensation Insurance
Line of Technology
Object Oriented Analysis, Design
and application development in
C++, Q++, Mainframes and DB2.
CAREER PROFILE:
Project#1
10BProject Title
Next Generation Systems
Period
Jun 2014- Till Date
Employer
Y & L Consulting, Inc, San Antonio, USA
Client
State Compensation Insurance Fund(SCIF) ,Pleasanton, USA
Position
Senior Business Analyst/ Functional Analyst
Special Software
MS Visio, HP Quality Centre
Project The main objective of the project is to to implement technology and process improvements in the Next Generation Systems. These systems include, but are not limited to, the Customer Portal, Quote Management System, and Policy Administration system.

3. Responsibilities
Interview stakeholders to capture the pain points in the business process. Document business processes. Author business requirements document. Provide requirements review and clarity to QA teams. Liaison between development teams and business users. Conduct weekly stakeholder meetings. Create User Acceptance test scripts (functionality and UI) for the different systems. Assist business user in User Acceptance Testing. Review UAT test scripts. Create training guide/ user guide. Create process re-modeling proposals for stakeholder to issue resolution.
Project#2
10BProject Title
P&C Business – Insurance Pricing
Period
Jan 2013- Dec 2013
Employer
Tata Consultancy Services Limited (TCS), India
Client
United Services Automobile Association (USAA), San Antonio, USA
Position
Business Analyst/Module Lead
Special Software
EMB - Rate Assessor
Project
The main objective of the project is to analyse huge chunks of data from various quarters of insurance business so that the company could come up with highly competitive products that are aligned to their corporate financial goals.
Responsibilities
Analysing the Auto & Property insurance rates, factors, discounts and surcharges to rate the real time risks. Automation of recurring activities for weekly, monthly, quarterly reports. Automation of tasks on basis of adhoc requests from clients. Offbalance calculation for state review projects as part of rate revisions. Setting up Rate Assessor GDB’s for state reviews to enable competitive premium pricing. Filing Support Preparation as part of rate filing process. Rating quotes manually and using Rate Assessor for DOI requested Premium Summaries for all states. Monthly monitoring and reporting of country wide and state wide competitive measures : Cancellations, complaints, closerates. Assess financial scenarios against market results for overall and by-segment strategies’ Report and Monitor weekly/monthly results of projects, structures Responsible for documentation and adherence to process. Define metrics to ensure module completion within stipulated timelines.

4. Project #3
11BProject Title
P&C Business – Proprietary Symboling
Period
Jan 2012-Dec 2012
Employer
Tata Consultancy Services Limited (TCSL), USA
Client
United Services Automobile Association (USAA), San Antonio, USA
Position
Business Analyst
Special Software
MS Visio
Project
The main objective of the project is to implement determination of internal symbols for the risks (vehicles) to enable effective placement of risks and in turn arrive at accurate premium pricing.
Responsibilities
Support in gathering Application Requirements by analyzing and evaluating proposed system to define in-house application Translate Customer based Business Requirements into functional specifications and system design Act as a strategic liaison between Business SME’s and Technical Group in identifying, evaluating and developing systems and procedures that are economic to customer expectation Gap Analysis of Business requirements. Coordinate with Integration/System testing in coming up with functional Test cases. Review opportunities to leverage new functionality on improving the process and document resolutions for future reference.
Project #4
12BProject Title
P&C Business – Veteran Migration
Period
Jan 2011-Dec 2011
Employer
Tata Consultancy Services Limited (TCSL),USA
Client
United Services Automobile Association (USAA), San Antonio, USA
Position
Business Analyst/Module Lead
Special Software
MS Visio
Project
The main objective of the project is to migrate veterans from one company of placement to another for effective premium pricing and improved rating structures for competitive pricing.
Responsibilities
Support in gathering Application Requirements by analyzing and evaluating proposed system to define in-house application Translate Customer based Business Requirements into functional specifications and system design

5. Act as a strategic liaison between Business SME’s and Technical Group in identifying, evaluating and developing systems and procedures that are economic to customer expectation Gap Analysis of Business requirements. Train End-user group on application and resolve any queries and explore suggested options. Coordinate with Integration/System testing in coming up with a functional Test cases. Review opportunities to leverage new functionality on improving the process and document resolutions for future reference.
Project #5
13BProject Title
P&C Insurance Business – Competitive Analysis
Period
Feb 2010 – Dec 2010
Employer
Tata Consultancy Services (TCS), Chennai, India
Client
United Services Automobile Association (USAA), San Antonio, USA
Position
Business Analyst
Special Software
Mappro, InsurQuote
Project
The main objective of the project is researching and analyzing the competitor's pricing actions over a period of time for a line of business and advise the business partners to facilitate better business decisions.
Responsibilities
Track and analyse competitive forces affecting the industry. Analyse the Auto & Property insurance rates, factors, discounts and surcharges to rate the real time risks. Automation of recurring activities for weekly, monthly, quarterly monitored reports. Automation of tasks on basis of adhoc requests from clients Competitor Premium Validation and premium analysis for competitor and business partner premiums using tools like Insurquote, Mappro. Reporting and Analysis: Create the risk scenario using real time data and rate the risks to compare with competitor premiums Average Premium comparison analysis for Competitors and our customer Ownership of Percentage Competitive Measure(PCM) monthly run . Month to month WIN %, WIN Margin data comparison and Report generation. Responsible for documentation and adherence to process. Switching and Portfolio view, PCM Run, Validation and Report generation. Define metrics to ensure module completion within stipulated timelines.
Project#6
14BProject Title
ISO Physical Damage Symbol Expansion
Period
Nov 2009- Jan 2010
Employer
Tata Consultancy Services (TCS), Chennai, India
Client
United Services Automobile Association (USAA), San Antonio, USA
Position
Business Analyst
Special Software
MS Visio
Project
The main objective of the project is to make the appropriate system changes to accommodate the new Symbol Table and to allow for assignment of separate symbols for Comprehensive and Collision coverages. This will allow the company to rate all the Vehicles correctly.

6. Responsibilities
Support in gathering Application Requirements by analyzing and evaluating proposed system to define in-house application Coordinate with development team in designing a complete system. Creating Detailed flow charts and diagrams outlining system capabilities and processes Coordinate in identifying and transforming strategic enterprise architecture & Design into system specification. Gap Analysis of Business requirements. Coordinate with onsite team. Coordinate with Data Modelers team in defining the Schema as per the standards Coordinate Integration/System Testing
Project#7
15BProject Title
Implement Umbrella Automatic Renewals
Period
Oct 2008-Oct 2009
Employer
Tata Consultancy Services (TCS), Chennai, India
Client
United Services Automobile Association (USAA), San Antonio, USA
Position
Functional Analyst
Special Software
MS Visio
Project
The overall goal of the project is to develop an efficient and robust new Umbrella Policy Administration System for Umbrella Insurance that will help USAA maintain and administer Products to its clients.
The main objective of the project is to provide the batch process for processing the renewals and adjustments process. This also involves in sending the documents to the customers if the policy changes in the renewals and other adjustment process.
Responsibilities
Gather and analyze various applications across industry and define user specific requirements. Translate Customer based solution into functional specifications and system design Ensured that user stories are good, has business values and story points. Accountable for ensuring user stories to have acceptance criteria. Responsible for providing input on design and joint development of requirements specification documents. Gap Analysis of Business requirements. Co-ordinate with onsite team. Actively assisted in the acceptance and validation of the stories by testing the delivered stories. Involved in different business processes and assisted organization to get price-effective creation with an increased quality, effectiveness and satisfied client service. Organized and performed functional and regression testing and support for User Acceptance Testing (UAT).

7. Project#8
16BProject Title
Operationalize new market segmentation -2 (CO & MD NPI)
Period
May 2008- Sep 2008
Employer
Tata Consultancy Services (TCS), Chennai, India
Client
United Services Automobile Association (USAA), San Antonio, USA
Position
Team Member/Computer Programmer
Special Software
High Speed Lookup, Star Team, Table Management Facility (TMF), Business Task Manager(BTM)
Project
The P&C PAS program enables user to access and do any transactions on policy on internet, issue policy at end of its communication with customer service representative.
This project automates the process of sending a notice of increase to the members in two locations (Colorado and Maryland), if there is an increase in premium at renewal. The members will be notified if the increase is due to chargeable incidents and/or downtiering.
Responsibilities
Involved in Analysis of the requirements to its impact to the existing system. Develop Analysis and Design Models Involved in preparation of design strategy documents for all the impacted methods and for new functionality. Prepare the Low level design for server components and BTM. Developing database applications using HSL framework. Development of uniform rule contexts and attribute subroutines using the Uniform Rules Framework. Development of application business logic using Q++ and C++. Involved in the development of test cases for the testing phase. Unit Testing of Client and Server. End to end integration testing of online scenarios and batch scenarios. Involved in defect fixing activity as a part of system testing and warranty.
Project#9
17BProject Title
Automated Decision Making _Named driver exclusion
Period
Oct 2007- Apr 2008
Employer
Tata Consultancy Services (TCS), Chennai, India
Client
United Services Automobile Association (USAA), San Antonio, USA
Position
Team Member/Computer Programmer
Special Software
High Speed Lookup, Star Team, Table Management Facility (TMF), Business Task Manager(BTM)
Project
The P&C PAS program enables user to access and do any transactions on policy on internet, issue policy at end of its communication with customer service representative.
This project is aimed at developing a system which automates Auto Underwriting Decisions and thus simplify MSR (Member Service Representatives) processes in similar areas. The project aims at automating the underwriting decisions, to reduce, simplify, and automate the automobile business rules, which will improve member experience on web, which reduces the handling time for MSRs.

8. Responsibilities
Project#10
9BPERSONAL DETAILS
DOB
03/28/1986 (mm/dd/yyyy)
Nationality
Indian
Sex
Female
Marital Status
Married
Designation
Senior Business Analyst
Current Location
Pleasanton,California
Current Address
5570 Springhouse Drive, Apt 24, Pleasanton, California -94588
Involved in preparation of design strategy documents for all the impacted methods and for new functionality. Prepare the Low level design for server components and BTM. Developing database applications using HSL framework. Development of uniform rule contexts and attribute subroutines using the Uniform Rules Framework. Development of application business logic using Q++ and C++. Involved in the development of test cases for the testing phase. Unit Testing of Client and Server. End to end integration testing of online scenarios. Involved in defect fixing activity as a part of system testing.
18BProject Title
Initial Learning Program – ILP Training
Period
July-2007 to September-2007 ( Offshore – Chennai, India)
Position
Team Member
Courses attended
Software Engineering,
Software Development Process,
Requirement Engineering,
Effective Presentation,
Testing & Debugging,
Performance Test Engineering, Object Oriented Methodology,
Systems Thinking, Software Maintenance,
DBMS,QMS,
Effective Working In Teams,
Review, Walk Through & Inspection,
Personal Grooming,
Foreign Language Initiative,
Outbound Learning.