1. Shelby Arnold
15729 Artist Way Apt. #31019 Addison, TX 75001
shelbylarnold@gmail.com 217-370-8587
Education
Southern IllinoisUniversity Edwardsville(SIUE) Edwardsville,IL
Bachelor of Science in Business Administration Graduation:May 2014
Specialization:Marketing
Minor: Criminal Justice
Employment History
Cottonwood Financial March 2016 –Present
Area Operations Manager Irving, TX
 Manage and assumeall responsibility for the success of 50+ retail locations by directingall aspects of storeoperations and
drivesales.
 Produce and analyzemid-month and end of month performance, time-keeping and agingdebt reports.
 Analyze store profitability trends to forecastsalary progression and sales goals.
 Oversee and manage a team of 150+ individualsrangingfromRegional to Store level managers.
 Ensure compliancewith CFPB regulations and company guidelines in operations,lendingpractices and lossprevention.
 Develop, challengeand provide constructiveguidanceto field managers.
Cottonwood Financial October 2014 –March 2016
Operations Team Member Irving, TX
 Provide operational and help desk support to field management and over 325+ retail location in seven states.
 Developing store policies, procedures and training that adhere to state lending regulations.
 Hiring and training retail store-level employees and District Managers.
 Auditing store locations for adherence to all policies and procedures.
 Providing leadership and coaching to District Managers and/or store managers as acting Chain of Command.
 Opening new retail store locations, while ensuring adherence to all company policies.
PGA of America April 2013- June 2013;April 2014-August2014
Operations Assistant MultipleLocations
 Assisted with the construction,daily operation,and deconstruction of the 74th & 75th Senior PGA Championship and the 96th
PGA Championship.
 Worked on a team of 10 helpingwith the behind the screens production of a major sportingevent.
 Daily tasks included landscaping,painting,wind screening,operatingheavy machinery and organizingdeliveries.
SIUE May 2011- May 2014
OfficeClerk, Educational Leadership Edwardsville,IL
 Assisted on average 5 students a day and guide them to the correct help or solution.
 Provided help for 14 professors and assisted them on tasks for classes or research projects.
 Answered telephone callsand delivered accuratemessages to the correct professor(s).
 Used MicrosoftOfficedaily to help professors.
ComputerSkills
 Expert with SalesForce
 Proficientin MicrosoftOffice
(Word, Excel, Power Point)