1. James Soper : Curriculum Vitae
Personal Statement
As an experienced Learning Consultant, I have developed and lead numerous training interventions which resulted in
successful, results orientated business changes. I partner with the business to apply and adapt instructional design
techniques to deliver blended learning solutions that focus on changing learners’ behaviours to achieve measurable
return on investment.
I have a passion for helping people be the best they can be and make sure I’m up to date with current e-learning
techniques and learning theory and to help facilitate this. I have an adaptable and unflustered approach to work,
coming up with my own creative solutions and seeking out good ideas from others.
Having had seven successful years in my current role, I am now looking for new opportunities to stretch myself and
grow my potential.
KEY ACHIEVEMENTS
– Argued for, developed, organised and facilitated the first HR Community Event conference to have measureable
objectives. It received the most positive attendee feedback to date and the lessons learnt from this have
influenced E.ON’s head of HRs approach to future community event conferences.
– Worked with internal and external stakeholders to reduce the average length of a key customer service process
from 265 days to 12 by implementing environmental, knowledge and skill changes to one of E.ONs business areas.
This resulted in headline savings to the business of £1.8m
– Utilised business relationships, test and learn pilots and management information to influence previously hesitant
business partners to accept behavioural based e-learning.
– Worked collaboratively with senior business leaders to build internal relationships with diverse areas such as
Brand and Marketing and Regulations to develop methods of working together, business processes and new tools.
This has led to a greater understanding between our different departments, more trust and fewer control checks
meaning work gets done quicker.
– Developed ‘in the moment’ training solutions to support software changes that provided live help and was
supported by a 20 minute pre-course that required learners to complete real life scenarios
Relevant Work Experience
Learning and Development Consultant – E.ON UK May 2008 to Present
– Partner with a wide variety of business areas to clarify and identify the cause of gaps between their current and
desired performance
– An evangelist of learning theory, achieving business buy in for behaviour changing training to achieve real business
results
– Use techniques such as action mapping to identify quantifiable change and what training can and can’t do to help
achieve this
– Design, adapt and build on blended and e-learning solutions that engage the learner with the actions they’ll be
expected to take to achieve a specified business result
– Partner with business areas to measure the success of learning solutions, applying and helping others apply any
lessons that have been learnt from successes and failures
Data Analyst – E.ON UK June 2007 to May 2008
– Partner with the business to facilitate decisions by developing and providing Management Information reports
21 Dennis Avenue, Beeston
Nottingham, NG9 2PQ
07904 337 085
James.soper@live.com

2. – Taking data from disparate sources and presenting a convincing narrative that informed debate
– Setting up, managing and proving the worth of my team whilst handling restrictive business conditions and budget
Lean Improvement Analyst – E.ON UK April 2006 to June 2007
– Partner with local business leaders and subject matter experts to identify the value of their work and its impact
on our customer
– Identify how the environment, motivation, skills and knowledge of business areas created unproductive work time
– Negotiated with internal and external partners to deliver actionable changes to working behaviours and processes
to improve our customers’ experience
– Evaluating the success of interventions and working with affected business areas to learn from successes and
mistakes to embed continual improvement and customer focus
Core trainer – E.ON UK July 2005 to April 2006
– Delivery of pre-designed learning materials to a variety of different audiences at different levels
– Evaluating the impact of training against predefined objectives
– Provided side by side coaching sessions to support personal development objectives
Other Relevant Skills
– Experienced e-learning developer using multiple platforms including Adobe Captivate, Kaplan STT, Atlantic Link
and TT Knowledge Force
– Experienced sound editing for use in a variety of e-learning and other blended learning solutions
– Quick to pick up new skills and aptitude in software packages
– Genuine interest in adult learning means I keep up to date with progress in my vocational field
– Able to blend logic with creativity to work through and overcome problems
– Strong verbal and written communicator
– Full, clean drivers licence
Education
– BA(Hons) History with Professional Writing, Sheffield Hallam University 2003
– A-Levels in History, Media Studies and English Literature, Lakeview Sixth Form 1999
– 8 GCSEs, Chilwell Comprehensive 1997