1. Seller Recalls

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Learning Objectives
By completing this tutorial, you will be able to:
• Recall unsellable items successfully under the FA Services tab.
• Track your recall requests.

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Benefits
Through the Flipkart Advantage (FA) tab, you can:
Make hassle-free
requests for quick
transfer of your
unsellable items
Easily upload
relevant logistics
documents
Easily track your
recall requests on
the seller portal

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Make Recall Request: Step 1
Click on the FA
Services tab.

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Make Recall Request: Step 2
Click on the FA
Inventory sub-tab.

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Make Recall Request (Single Item): Step 3
Click on the SKU ID to
select an individual
item to recall.

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Make Recall Request (Single Item): Step 4
Enter the quantity in the
Sellable Items field and
click on Recall to confirm.

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Make Recall Request (All Unsellable Items): Step 3
Click on the Recall All
Unsellable Items button to
recall all unsellable items.

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Make Recall Request (All Unsellable Items): Step 4
Click on the Yes
button to confirm this
action.

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Upload Logistics Documents: Step 1
Download the sample
form and fill in the
required details.
You need to upload certain logistics documents to get the recall request approved. For this:

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Upload Logistics Documents: Step 2
Upload the updated
form.

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Upload Logistics Documents: Step 3
Click on the Submit
button to confirm this
action.

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Recall Request Status
The status will update to Verification
in progress once the documents are
uploaded successfully.

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Recall Request Rejected
Your request can rejected in case of incomplete or wrong information.
Download the form again and upload
after entering information accurately.

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Track Recall Requests: Step 1
Click on Recall Requests
sub-tab to view your recall
requests.

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Track Recall Requests: Step 2
Click on the
Request Name to
view the details.

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View Recall Request Details
You can get details
on individual
requests like:
• Product details
• Quantity
• Dispatched quantity
• Delivered quantity
• Reason

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Recall Request Status Update
The Request status header shows the status of each recall request.

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Status Updates: What they Mean
Open Indicates that recall request has been created
Failed Indicates that the recall request failed due to technical reasons
Pending Logistics
Documents
Indicates that documents are yet to be uploaded for the recall request
Ready for Dispatch Indicates that the recalled inventory has been packed
Dispatched Indicates that the recalled inventory has been dispatched
Returned Appears when the recalled inventory has been rejected by the seller
Delivered Appears once the recalled inventory has been delivered, and the request has been completed
Cancelled Indicates that the recall request has been cancelled

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Summary
In this tutorial, you learnt about:
• Recalling unsellable items successfully under the FA Services tab.
• Tracking your recall requests.

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Questions?
For any issues/queries
Contact Seller Support
Learn more about
Flipkart Advantage Services