How to chat with seller support

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This document provides instructions for using Flipkart's live chat feature. It outlines 9 steps to initiate a chat: 1) click "Contact Seller Support" 2) click "Chat with Us" to be assigned an agent, 3) type your query, 4) attach files if needed, 5) mute sounds, 6) print chat history, 7) end chat once queries are resolved, 8) receive a notification upon disconnecting, and 9) close the chat box and provide feedback. The objectives are to teach how to easily use live chat to connect and resolve queries with Flipkart in real time.

Business

© 2015 Flipkart. All rights reserved.
Chat with us
Connect with us in real time

© 2015 Flipkart. All rights reserved.
Learning Objectives
After completing this tutorial, you will be able to:
• Use Live Chat easily

© 2015 Flipkart. All rights reserved.
Chat with us – Getting Started
Step 1: Click on ‘Contact
Seller Support’ to get
started

© 2015 Flipkart. All rights reserved.
Chat with us – Getting Started
Step 2: Click on ‘Chat
with us’ to start the chat
Note: You can connect with us through Live Chat seven days a
week (Monday to Sunday), from 10 a.m. to 7 p.m.

© 2015 Flipkart. All rights reserved.
Chat with us – Getting Started
A seller support executive
will be assigned to chat
with you

© 2015 Flipkart. All rights reserved.
Typing Your Queries
Step 3: Type your query here
Once you are connected, you will
receive a message from us

© 2015 Flipkart. All rights reserved.
Typing Your Queries
Your message will be displayed here
in the chat box along with your
seller ID

© 2015 Flipkart. All rights reserved.
Uploading Files
Step 5: Click here to choose the file
you want to attach
Step 4: If you want to attach a
file, click here

© 2015 Flipkart. All rights reserved.
Uploading Files
You will receive a notification
on the file upload

© 2015 Flipkart. All rights reserved.
Mute Sound
Step 6:In case you would
like to turn off the chat
sounds, click here

© 2015 Flipkart. All rights reserved.
Print Chat History
Step 7:Do you want to save your
chat history for future reference?
Click here

© 2015 Flipkart. All rights reserved.
Signing Out
Step 8:Are all your queries
resolved? Click here to
disconnect from chat

© 2015 Flipkart. All rights reserved.
Signing Out
You will receive a notification upon
disconnecting from chat
Step 9: Click here to close the chat
box and to send your feedback on
the chat session

© 2015 Flipkart. All rights reserved.
Summary
Congratulations! You have completed the tutorial on ‘Live
Chat’. Now you will be able to:
• Get in touch with us in real time and resolve your queries easily

© 2015 Flipkart. All rights reserved.
Questions?
Contact Seller Support for any issues/queriesDoing Business

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