1. SUMMARY
Over 5 years of hands-on experience on technical marketing, business development, branding and technical
marketing with in retail, franchising and hi-tech industries.
Statistics Academic Background, Comfort with analytical tools and data analysis using data to drive decisions
to grow partnerships, identify new opportunity and demonstrate business trend.
Highly Self initiative and capable of committing to sales goals independently.
Great interpersonal skill with bilingual capability, excellent communications of Non-English Speakers.
WORK EXPERIENCE
Luxar Tech Inc. Business Development Manager, Fremont, CA, Jun 2014-PRESENT
Interface with Fiber Monitoring System PLM and conduct direct marketing and demos for customers.
Technical marketing, Network Visibility solutions based on Luxar’s Software Defined Visibility vision
Strategic Analysis based on Customer Feedback. Directly participated in establishing new accounts.
Pre and Post Sale support /Level 2-3 service: responsible for 11 accounts in China, Israel and Mexico
Led to build full company marketing portfolio including: company website, sales training deck, demonstration
video, white paper and application notes. Portfolio available upon request
Froyoworld LLC. Southbury CT, Senior Manager of Product Marketing, Jan 2012-Jun 2014
Led brand recognition campaigns through social media and website, led in planning of on-site promotions.
Supervised and led in 5 franchise store operation: Flushing, Mt Vernon, North Haven, Newton and Southbury.
Developed 40-point-in-6 minutes check system for employees to achieve optimized customer experience.
Xtratech LLC. Jersey City, NJ, Manager of Customer Service and Marketing, Jan 2010 - Dec 2011
New employee training, sales goals planning and achieving.
Web based service integration and customer service supervision.
Managed company developed Trade Management System for product inventory for fast PO fulfillment.
Xtratech LLC. Jersey City, NJ, Jan 2008 - Dec 2011 Sales and Customer Service Executive
Made at least 10 cold calls on a daily basis to push sales.
Direct Level 1 and 2 Customer Service, RMA requests, Satisfaction Rate 97.5%. 3 years best employee
Contributed on average over $405,000 in to Annual sales goal by customized account retaining, Participated
in pricing strategy with senior marketing team members.
Personalities
CORE SKILLS
Time Management
Managing and schedule meetings, discussions in self
made Time Controllable Flowtab – to shorten mtg time
Product Management
Determine Priority, Product Line and Engineering
Team coordination, Time Planning and Reporting
Multi Tasking
Able to perform both administrative and Marketing
support for Connectivity and Big Data Applications
Interpersonal skills
Company Conference Speaker, Fluent talking to
senior executives
Business opportunity identification and follow-up
Go-get-that mentality, keep calling and calling
Data Initiative
Proficient of data analysis tools, trend diagram
generating and interpretation
CRM software Familiarity
Proficient usage of Saleforce, Zendesk platforms
First Line Customer Service Experience
Determine exact customer satisfaction essentials
based on active communication and preferences
Tech writing, Artwork and Pro Photographer
Hands-on mastering of Photoshop and Final Cut Pro
Video Editing, Microsoft Visual Studio Pro
Bilingual Capability
Chinese Mandarin and English
W
arm
Hearted
Pursuit
Sim
ple
Beautifulness
Fast
Learner
Team
First
Think
in
others’
shoes