1. Profile
Energetic, driven, and flexible professional with 6 years experience in customer service,
sales, and marketing positions. A proven team-player at establishing solid, repeatable
processes to support growth and quality within sales and support organizations. Proficient
in handling complex customer service issues, reviewing customer complaints and tracking
issues to successful resolution.
Experience
ADVERTISING SPECIALIST, ROUND TABLE PIZZA, PORTLAND, OR — OCT 2014-PRESENT
Advertising Specialist focused building customer loyalty, securing a strong neighborhood
presence, and garnering positive attention for marketing initiatives. Also serve as stand in
Pizza Creator, and even occasional Face Artist and Abstract Animal Designer on family
nights.
BILLING SUPPORT ACCT MANAGER, STREAM GLOBAL SERVICE, WILSONVILLE, OR - MAY 2013 - JUNE
2014
Started as a Technical Support Agent responsible for incoming calls to field and assist with
account management, including tasks such as account password resets, blocked accounts,
and other account validation issues. Quickly was promoted to Lead Billing Support
Account Management where I supported a team of agents by training and advising on
support calls. Established repeatable processes that others could implement to help with
more complex account issues. While at Stream Global Services I was awarded employee
excellence awards in three consecutive months.
PEDICAB PILOT, ROBBIE RIDES — SCOTTSDALE, AZ JULY 2011 TO MAY 2013
Specialized in guiding passengers to destinations through the Scottsdale area. Required
detailed and varied local knowledge while exhibiting stamina, strength, and a first-class
customer service experience.
SALES, LOV SAC FURNITURE — TEMPE, AZ NOVEMBER 2010 TO MAY 2012
Interfaced with customers to demonstrate and display product knowledge for a full line of
home decor. Additional responsibilities included maintaining and organizing sales floor to
better showcase products, and stocking and organizing warehouse for ease of use.
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Garland Ray Stanley
480-258-9956 skiff.flyer@gmail.com 3753 SE Madison St., Portland, OR 97214

2. DECK SEAMAN, UNITED STATES NAVY — MAYPORT, FL SEPTEMBER 2006 TO MAY 2009
Trained my Repair Locker team for chemical, biological, and radiological attacks. Fought
fires in the engine compartments, navigated the ocean and piloted the ship. Maintained
the vessel by painting and cleaning inside and out. Stood as Topside Sentry in port and
Forward and Aft Lookout when out to sea.
SALES ASSOCIATE, MICHAEL’S CRAFT — TEMPE, AZ AUGUST 2005 TO JULY 2006
Assisted customers in finding products and ringing up items for purchase. Managed three
departments, including stocking products, maintaining all aspects of product placement,
and supporting seasonal promotions.
Education
Mesa Community College, Mesa, AZ — General Studies, 2010-2012
Skills
References
Deborah Schultz, Director of Quality Assurance, GP Strategies, 503-709-8910
Devon Thorpe, Senior Manager, Robbie Rides, 971-703-8667
Self-Motivated Detail-Oriented
Quick Leaner Adeptly handle varied responsibilities
Flexible Dedicated
Problem Sover Nimble Team Player
Calm under pressure Well-Spoken
Thorough Hard Worker