1. STEVE A. AUGUSTAVE
3054 west 183rd
street · Homewood, Illinois 60430 · (708) 574-3362 Home · (630) 559-5118 Mobile
saugustave@gmail.com
SUMMARY OF QUALIFICATIONS
• Provided technological stewardship as Director of Information Technology at SCR Medical Transportation.
• Dynamic Microsoft Certified Systems Engineer (MCSE) and Cisco Certified Network Associate (CCNA) with
more than 15 years’ experience in the various Information Technology sectors
• Proven ability to provide rotating, “on-call” support services for critical 24/7 server environments
• Exceptional leadership, supervisory and administrative skills as well as strong written and verbal
communication skills
• Proven problem-solving, technical and analytical skills, and sound decision-making ability
• Excels at developing and performing assigned system maintenance tasks
• Ability to effectively develop and manage a team environment and successfully complete all tasks/projects as
assigned
• Seasoned Professional with profound grasp on the implementation and supporting multi-vendor
environment with an emphasis on Microsoft and Cisco Hardware/Software products.
PROFESSIONAL CERTIFICATIONS
 Microsoft Certified Systems Engineer (MCSE)
 CISCO CERTIFIED NETWORK ASSOCIATE (CCNA)
 CompTIA Network + Certification
 CompTIA A+ Certification
PROFESSIONAL EXPERIENCE
DEPARTMENT OF VETERANS AFFAIRS, HINES, ILLINOIS (STANDARD COMMUNICATIONS)
BUSINESS ANALYST TECHNICAL WRITER JULY 2014-JULY 2015
• Organize material and complete writing assignment according to set standards regarding order, clarity,
conciseness, style, and terminology.
• Maintain records and files of work and revisions.
• Edit, standardize, or make changes to material prepared by other writers or establishment personnel.
• Confer with customer representatives, vendors, executives, or publisher to establish technical
specifications and to determine subject material to be developed for publication.
• Review published materials and recommend revisions or changes in scope, format, content, and methods
of reproduction and binding.
• Select photographs, drawings, sketches, diagrams, and charts to illustrate material.
• Study drawings, specifications, mockups, and product samples to integrate and delineate technology,
operating procedure, and production sequence and detail.
• Interview production and engineering personnel and read journals and other material to become familiar
with product technologies and production methods.
• Observe production, developmental, and experimental activities to determine operating procedure and
detail.
SCR MEDICAL TRANSPORTATION INC. CHICAGO, ILLINOIS
Director of Information Technology, April 2012-April 2014
Responsible for providing visionary direction with effective leadership, management, deployment and
integration of state of the art technologies for the continued growth of the company. Performed an integral role as
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2. STEVE A. AUGUSTAVE
3054 west 183rd
street · Homewood, Illinois 60430 · (708) 574-3362 Home · (630) 559-5118 Mobile
saugustave@gmail.com
part of the executive management team with a clear understanding of both business and technological
requirements of the company and industry. Responsible for directing all IT operations while setting and
successfully meeting company objectives and milestones to gain strategic competitive advantages.
• Work closely with executive management and the IT Steering Committee to develop information
technology objectives and strategies to meet company objectives.
• Support technology as a means to make it easier for customers and suppliers to do business with the
company.
• Maintain and enhance customer satisfaction through interaction with internal and external parties that use
company technology.
• Provide technology vision and leadership for developing and implementing IT initiatives to meet business
strategies.
• Develop both short and long-range IT plans and goals. Prepare cost/benefit analyses for each scenario.
• Develop annual IT budget and manage to the budget.
• Responsible for make versus buy decisions relative to development or acquisition of business systems and IT
solutions.
• Act as an internal consultant servicing all relevant areas of the business assisting them in identifying strategic
opportunities and applications for IT
• Responsible for frequent communication with all areas of the business.
• Develop and maintain strategic relationships with key IT suppliers.
• Organize and direct the resources of the IT group in order to achieve timely and cost effective solutions for
ongoing Company needs.
• Determine and implement organizational changes, if necessary, to ensure maximum effectiveness at
minimum IT cost, while also developing an overall manpower plan to ensure adequate staffing levels.
• Support training curriculum for all IT users that ensures productive use of existing and new central and
distributed business systems.
• Build IT organization that is business and end user driven and focuses on high payback changes made over
time.
• Responsible for all centralized and distributed technology.
• Works closely with plant engineering regarding the procurement and integration of process control systems.
• Accountable for the management, mentoring and career development of all IT Staff. Direct, control and
motivate the staff toward company and departmental goals and objectives.
• Prepare and adhere to detailed timelines for IT projects and software updates.
Accomplishments
 Project Management new network acquisition
 Design and Implement full disaster recovery plan
 Design Implement and deployed new Wi-Fi network
 Design Implement and deployed virtual technologies
 Develop and implement cloud technologies
 Successfully migrated email platform from hosted POP3 to Office 365
 Authored technical requirements for new business proposals
DEPARTMENT OF VETERANS AFFAIRS, HINES, ILLINOIS (CAMBER CORPORATION)
Systems Analyst/Network Administrator (Supervisor), November 2005-March 2012
Responsible for providing employees with immediate access to qualified, knowledgeable IT support in
management and maintenance of midsize network environment connected to a global enterprise
• Supervise and delegate task to staff/evaluate performance enforce policy ensuring compliance
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3. STEVE A. AUGUSTAVE
3054 west 183rd
street · Homewood, Illinois 60430 · (708) 574-3362 Home · (630) 559-5118 Mobile
saugustave@gmail.com
• Ensure and maintain continuous operation of all network resources (switches/servers)
• Install, configure and maintain Microsoft Windows 2008, 2003 and Windows 2000 Server
• Create and administer network user/email accounts using Microsoft Active Directory
• Responsible for updates and upgrade of server software, hardware and peripherals
• Implement and maintain disaster recovery system for Hardware/Software environment (Backup Exec)
• Administer and maintain printer server and print devices
• Compile reports and technical documentation
• Risk evaluation implementing new policies and security measures
• Enforce VA policies, regulation and procedures
• Correspond with 3rd
party vendors for market research, coordinate service and repair requests
Accomplishments
 Systems evaluation identifying needs for capital asset purchases (switches/servers & peripherals)
 Project manager network infrastructure upgrade
 Coordinated full deployment of workstations hardware, software & peripherals
 Installed and configured Cisco switch network
 Created, implemented and enforced network security policies
HINSDALE HOSPITAL, HINSDALE, ILLINOIS
Server Support Technician (Supervisor), June 2003-August 2005
• Responsible for maintenance, update and upgrade of servers. Effectively correspond with network and
workstation support staff
• Implemented, maintained, and supported Microsoft NT4, 2000 Server platforms on a network.
• Instituted upgrades and migrations of user and computer accounts
• Managed and directed the support, maintenance and migration of files and data
• Fulfilled call logs and support documentation
• Updated BIOS, data/definition files, Microsoft patches or any version updates as needed
• Resolved escalation from workstation team for application/desktop issues
Accomplishments
 Implemented wireless network
 Created image for mass deployment
Sprint PCS, Bolingbrook, ILLINOIS
Tier I Technical Support (Team Lead), October 2002 – June 2003
• Effectively managed inbound calls from both consumer and business customers by troubleshooting wireless
device issues on Sprint’s wireless network
• Configured and supported wireless mobile devices/ personal digital assistants (PDA) and other devices for
network connectivity
• Guided and assisted customers in installing and configuring software.
• Utilized tools and network utilities to analyze monitor and troubleshoot issues needing resolution.
MOTOROLA, SCHAUMBURG, ILLINOIS
Network Analyst, June 2002-September 2002
• Served as primary help desk support resource for the Global Infrastructure Support department to users
worldwide utilizing various applications including Microsoft Suite and proprietary applications
• Efficiently resolved network outages
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4. STEVE A. AUGUSTAVE
3054 west 183rd
street · Homewood, Illinois 60430 · (708) 574-3362 Home · (630) 559-5118 Mobile
saugustave@gmail.com
• Maintained user accounts and mailboxes as needed
• Thoroughly complete call logs and support documentation
• Supported remote users troubleshooting VPN connection
Accomplishment
 Promoted quickly to primary department contact due to positive customer response and effective results
CHICAGO TITLE AND TRUST, SEATTLE, WASHINGTON
Network Analyst, November 2001-April 2002
• Responsible for supporting the help desk by serving as primary contact to over 500 users
• Created, maintained and disabled user accounts/mailboxes as needed
• Effectively responded to help line callers within 20 minutes and successfully resolved issues as proscribed in
published Service Level Agreements
• Completed call logs and support documentation to document and tracked progress on current projects
• Coordinated all daily activities in absence of supervisor
Accomplishment
 Created and implemented images for deployment
CHECK FREE CORPORATION, AURORA, ILLINOIS
Workstation Networking Services Engineer, May 2000-May 2001
• Managed NT user accounts and resolved user logon issues; support for 300+ users
• Resolved workstation connectivity issues that were caused by bad LAN cabling or burned-out ports on the
switches and hubs
• Logged all service requests in DK Help Desk call-tracking database
• Performed hardware & software upgrades on PC, laptop & desktop machines
• Responsible for activating phones for new hires
• Reconfigured WINS and DHCP services to repair broken trust relationships between two NT domains
Accomplishments
 Project coordinator for the physical move and set up of all units during a move.
 Participated in rewiring switches & patch panels to optimize network performance.
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