1. Sasikumar Krishnan
Mail Id: sasikumar8690@gmail.com
Mobile No: 7755909895
Career Objective:
To associate with an organization which progresses dynamically and gives me a chance to improve my knowledge,
enhance my skills in the state-of-art technology and be a part of the team that work towards the growth of the
organization.
Overview

2. Having 8 years of experience in the field of IT.
Good working knowledge on Oracle,SQL ,UNIX and Autosys, Business Objects, Identity and Access
Management
Good Process Knowledge on ITIL, Incident Management, Change Management, Problem Management,
Release process, Production Support Process
Academic Profile:
Qualification Year of passing Marks Secured Institution
SSLC 2002 86% Ramakrishna Higher secondary
school,Tirupattur,TamilNadu.
+2 2004 80% Donminic Savio Higher secondary
school,Tirupattur,TamilNadu
Bsc CS 2007 67% Sacred Heart College,
Tirupattur,TamilNadu.
Technical Skills:
Database SQL, RDBMS,Oracle
Operating Systems Windows, Macintosh, UNIX
Tools Autosys,Espresso,BMC Remedy, Managed Objects,
Business Objects,Espresso, Identity and Access Management
Hands on Experience on SQL, UNIX, Autosys, Espresso, Business Objects, Identity and Access Management and
incident management tools.
Work Experience:
 Have been working with Infosys, HCL,TCS and Barclays since May 2007 in different technologies like SQL,
Oracle, Unix, Autosys, Business Objects, Control-m, Managed Objects and Identity & Access Management
 Worked as Team Lead and capable of handling the projects, well in process and knowledge management.
Projects:
Current Project:
Role: Business Analyst – Feed Management Technical –SME
TECHNOLOGIES: Oracle, SQL, UNIX, Autosys, Identity and Access Management
Duration: Dec-2014 to till Date

3. Responsibilities
 Responsible for monitoring and reporting/trouble shooting all kind of production issues in Application Feed
processing.
 Ensuring all the infrastructure for feed processing is up and running fine.
 Following up with respective application team in case of any feed issue.
 Prepare and send the UT and Non UT Feed reports to the higher management on daily, weekly and monthly
basis.
 Work with development team for any permanent fix on the feed processing.
 Follow ITIL process to ensure the BAU.
Previous Projects:
Role: Business Analyst
TECHNOLOGIES: Oracle, SQL, UNIX, Autosys, Identity and Access Management
Duration : July-2013 to DEC 2014
Responsibilities:
 Responsible for monitoring and reporting/trouble shooting all kind of production issues.
 Being part of Global Information Security Personnel (GIS), need to ensure the compliance risk.
 Need to fix all the automation error occurs during the access provisioning. Follow ITIL process for all
production issues
 Monitor and fix the infrastructure issues.
 Work on various workflows; find out the bugs/errors and co-ordinate with relevant team to fix the workflow
issues.
 Interact with Development team, DBA team, server team, infrastructure team to resolve/report the
production issues
 Creating ECR’s, CR’s and co-ordination of the complete change.
Project 2:
Client: Apple
Duration: Jul-2007 to Feb-2010
Role: Support Engineer
Technologies: Oracle, SQL,UNIX, Autosys, Business Objects
Job Description:
Our responsibility is to resolve the issues on the production environment for the apple the R&D (Research and
Development) and DS (Directory Services) applications.
Support Tool: Espresso.
Espresso is the tool where all issues are tracked.
The tool has the connectivity to all the applications, whenever the application functionality goes wrong auto tickets will
be raised to notify us.
Issues will be created in the form of Tickets (User and Autosys Tickets), Service Request or Change Request in

4. Espresso.
CR will be raised when there is a need for a small change in the source code to resolve the issue. (Long term fix).
Responsibilities:
Responsible to monitor all kind of issues escalated to APS RDIST (Apple Production Support RandD IS&T)
SUPPORT group.
Responding and Resolution to the issues are key area for SLA.
Follow the process of ITIL to fix any issue in production.
Have the Responsible to interact with the other support groups or development teams if the issues are related with
them.
Have to work on priority basis, P0 needs to be resolved in an hour, and P1 needs to be resolved in 3 hours.
If necessary need to contact end-users to get the required information to resolve the issue.
We have to resolve job failure, port failure, deadlock issues while transferring the files, clearing the backlogs in
emaileventqueue, recycling the servers, file import failure, reduce the quota utilization, file utilization, CPU utilization
etc.
Monitor autosys jobs, creating jil and config files to create autosys jobs etc.
Have to monitor the servers during the Down time and have to intimate onsite team if anything goes wrong.
Responsible for raising CR’s and its implementation.
Project 3:
Client: Citi Bank
Duration: MAR-2010 TO OCT-2010
Role: Application Support Engineer
Technologies: Oracle,SQL,UNIX, Autosys,Business Objects
 Responsible to solve batch issue, and deliver the feeds, reports, downstream data’s with in the agreed SLA.
 Follow ITIL process to fix any issue in the production Environment
 Responsible to participate and interact with other infrastructure team to fix the Production issue
 Monitor the Batch, escalate to the upstream data providers and complete the batch.
 Analyze the repeated batch issue, follow ITIL process to fix the change if required for a cause
 Responsible for all the BO report failures fixes, and delivery of those reports with in the SLA.
Project 4:
Client : BP
Role: Team Lead
TECHNOLOGIES: Oracle,SQL,UNIX, Autosys,Business Objects
Duration : Nov-2010 to Apr-2012
Job Description:

5.  Responsible for managing team of 8.
 Responsible for managing user Administration tasks
 Resolving user queries related to Business Objects Reports.
 Approving the CR’s from the Application Perspective side, approving the documents related to the chages.
 Follow ITIL process for each of the incident, change request.
 Deploying the modified Objects into different environments like OAT, Production.
 Managing release related activities, performing deployment tasks during release.
 Create and update the AOD and SOD documents for the new/existing applications and upload into share
point
Project 4:
Client: Credit Suisse
Role: Onsite-Co-coordinator/Technology Analyst
TECHNOLOGIES: Oracle,SQL,UNIX, Autosys,Business Objects
Duration : Nov-2010 to Apr-2012
 Interact with Clients and transfer the knowledge to the offshore team and coordinate for documentation,
create new scopes transition
 Responsible to solve batch issue, and deliver the feeds, reports, downstream data’s with in the agreed SLA.
 Follow ITIL process to fix any issue in the production Environment
 Responsible to participate and interact with other infrastructure team to fix the Production issue
 Monitor the Batch, escalate to the upstream data providers and complete the batch.
 Analyze the repeated batch issue, follow ITIL process to fix the change if required for a cause
 Responsible for all the BO report failures fixes, and delivery of those reports with in the SLA.
Responsibilities:
 Responsible for monitoring and reporting all kind of production issues.
 Apply the instructions to solve the issue which comes under our scope.
 Follow ITIL process for all production issues
 Interact with Development team, DBA team, server team, infrastructure team to resolve/report the
production issues
 Interact on client calls to seek opportunities for improvement, change in process, and implement new
process.
 Interact with onsite co-coordinators for documentation, new scopes transition.
 Resolve the tickets assigned to our queue, escalate to appropriate team if required
Onsite Experience:
 Have been identified for transition program and sent to Singapore for the new project transition.
 Worked as POC for knowledge transfer, documentation, issue escalations; identify the opportunity for
improvement, new process initiation
 Successful transitioned the project in 5 months and got the sign off for production live.

6. Achievements
 Achieved Individual Extra Miler Award for the month of May and June 2009.
 Created Most Number of IPSP notes for the new comers in the project.
 Success full team player in transitioning the new projects from the customer place
Additional Responsibilities
 Had the responsibilities of managing the team apart from BAU activities
 Creating the productivity reports and monthly reports for the team.
 Reporting the team data to the senior management.
 Responsible to interact with the clients for escalations, new process implementation.
 POC for offshore team and Onsite team during the transition period.
Strengths
 A team man with hardworking and sincerity.
 Self-confident with good analytical skills.
 Ability to get along with people, very social.
 Desire to find solutions for newer and tougher challenges.
 Worked in customer locations, having good interactions skills to understand the client excpectations.
Personal Details
Date of Birth : 10-oct-1986
Sex : Male.
Nationality : Indian
Marital Status : Married
To Read and Write: English, Tamil.
Declaration
I hereby ensure that the above information given by me is true.