1. Curriculum Vitae
Tracey Bhana
Possessing experience and knowledge from over 25 years in the hospitality industry; having been
involved in general management for the past eight years I have diverse knowledge, skills and
experience ranging from operational, guest satisfaction, policies, procedures, revenue management,
risk and compliance and legal aspects. I am passionate with regards to mentoring and coaching the
team around me and with the risk compliance and audit compliance aspect of the business.
I am able to add value and perform independently using my own initiative and innovative thinking. I
have logic and work in a methodical manner, managing priorities and time, whilst empowering,
guiding, influencing and developing the team around me.
On a personal note, I am married with no children and am an avid animal and nature lover. I enjoy
relaxing with a good book, preferably suspense or management principles, in a calm and peaceful
environment.
I am in the market for a new position and prefer to stay in Johannesburg; however, I am willing to
relocate should I be successful in my application.
Personal Details
Name Tracey
Surname Bhana
Nationality British – Permanent Resident of South Africa
ID/Passport Number 6610250942182
Age 49
Location Johannesburg, South Africa
Contact number 082 785 1406
Email Traceyad@mweb.co.za
Marital Status Married
Dependants None
Drivers License Code 08
Criminal Record None

2. Transport Own
Notice Period Available mid-April 2016
Expected Salary Negotiable
Educational Background
Secondary Education
1978 – 1985 Kesteven and Grantham Girls’ School,
Lincolnshire,
England.
O and A levels
Tertiary Education
1985 – 1988 Norwich College of Higher Education
Norwich
United Kingdom
Higher National Diploma in Hotel, catering and Hospitality Management
Training, Short Courses and Skills
Revenue Management with Duncan Bramwell - certified
9 Conversations in Leadership – certified
Organisational Resilience Management
Managers Coaching
Talent Selection
Developing Productive Industrial Relationships
NQ Assessor training – THETA Accredited - certified
Emotional Intelligence
21 Laws of Leadership – John Maxwell Leadership Academy
Train the Trainer

3. Holiday Inn conversion
Interaction Management
Computer Systems
Opera
Microsoft office – Word; Excel; PowerPoint
SAPS – finance system
IDEAS Revenue management system
Micros – F & B system

4. Employment History Summary
Career Chronology
Company Name Position Dates Reasons for
Leaving
Southern Sun Hotels/
Tsogo Sun
Resident Manager
Garden Court Sandton
City
June 2013 – November 2015 Travel overseas to
aging parent
Southern Sun Hotels/
Tsogo Sun
General Manager
Garden Court
Morningside
November 2009 - May 2013 Transfer in same
Company
Southern Sun Hotels/
Tsogo Sun
General Manager
Garden Court Kimberley
May 2007 to October 2009 Transfer in same
Company
Southern Sun Hotels/
Tsogo Sun
Acting General Manager
Stayeasy Eastgate
January 2007 – April 2007 Promotion in same
Company
Southern Sun Hotels/
Tsogo Sun
Deputy General Manager
Garden Court East
London
June 2005 – December 2006 Promotion in same
Company
Southern Sun Hotels/
Tsogo Sun
Rooms Division Manager
Southern Sun Pretoria
July 2004 – May 2005 Promotion in same
Company
Port Elizabeth Hotel
Group
Groups Systems Manager May 2002 – June 2004 Opportunity to
return to Southern
Sun Hotels
Emerald Safari Resort
and Casino
Rooms Division Manager
and member of opening
team
April 2001 – March 2002 Growth opportunity
Southern Sun Hotels’
Cullinan Hotel and Suites
– Katherine Street
Front Office Manager
and Acting Deputy
Manager
June 1999 - March 2001 Ex GM offered
opportunity to
become member of
an opening team
Eurest Support Services Assistant Catering
Manager
June 1998 – February 1999 Contract ended
Tropicana Hotel Front Office Manager October 1997 – May 1998 Opportunity with
Eurest
PE Hotel Groups’ Beach
Hotel
Food and Beverage
Manager and Deputy
General Manager
August 1996 – September
1997
Development
PE Hotel Groups’ Edward
Hotel
Front Office Manager November 1993 – July 1996 Promotion within
Company
Sun International’s Fish
River Sun
Assistant Front Office
Manager; Front Office
Manager; Acting Rooms
Division Manager
April 1990 – October 1993 Move to Port
Elizabeth

5. July 2004 – November 2015
Tsogo Sun Hotel (previously Southern Sun Hotels)
Various positions
Abilities TECHNICAL:
- Quality of the product.
- Control of hotel techniques and applications by the staff.
- Staff adherence to product spirit and follow-up.
- Applications of the inspection norms established by the company/ property
- Sales & Pricing policies.
- Revenue management – rates; competitor analyses; yielding
- Establishment of the Hotel’s Operating Budget and Financial forecast.
- Special care and control of cash flow by keeping the Account Receivable
as low as possible as well as a minimum operating stock.
- Proposal of annual Capital Expenditure program and justification of the proposal.
- The providence of all legal and internal documents.
- Keeping in proper shape and conditions, all permanent assets of the hotel.
- The perfect functioning of all equipment by establishing a preventive maintenance
- program.
- The application of a Security policy and procedure.
- The decoration aspects of the hotel in order to create the best possible ambiance
and atmosphere for the guests and patrons, keeping in mind the spirit and
positioning of the product in coordination with the Company/ Property
ADMINISTRATIVE AND LEGAL:
- Proper maintenance of all Administrative and legal documents (books, staff
salaries, medical, labour inspection, security control)
- Application of laws in the areas of prices, labour security, safety, customer
Protection, risk, compliance, health and safety, etc.
- Maintenance of all administrative procedures implemented Company/ Property
HUMAN RESOURCE:
- Staff turnover, planning, recruitment and development of Head of Departments and
- all Employees of the hotel.
- Evolution of the career of subordinates.
- Setting of goals and objectives to the Division heads.
- Adherence of wage and salary policies.
- Organisation of the Assessment Appraisal standards of the Division heads.

6. - Information flow in the hotel in ensuring that it reaches all levels of the hotel
- hierarchy both quantitatively and qualitatively.
- Regular organisation of Staff Information & Communication meetings.
- Perfect working rapport and coordination of the respective Divisions and
- Departments of the hotel.
- Creative development and active participation of the team.
- Ambassadorship of the Management through overall attitude and
- demeanour towards Guests and staff of the hotel.
COMMERCIAL RESPONSIBILITIES:
- Establishment of the hotel’s Marketing and Revenue Plans and to ensure that once
approved, the contents of which are enforced.
- Public Relations of the hotel in the community.
- Collaboration with the Sales Manager and team to elaborate on sales strategies.
- Commercial and Guest (complaints and compliments) correspondences.
- Guest reception standards in the lobby and restaurants.
Contactable References:
Neil Bald - Managing Director at African Hotels and Adventures
083 625 7891
Dhayalan Naidoo - Director at Hychem – Chemical Company
(previously Director at Southern Sun Hotels)
083 462 2761
Trevor Lombard - Owner and Managing Director Port Elizabeth Hotel Group
082 821 2127

7. Noel Macquet - General Manager at Tsogo Sun Hotels
083 469 3098
Kaliq Essop - General Manager Tsogo Sun Sun Square Hotel
082 824 3905
Trudie Matthysen - Consortium Financial Manager – (Sandton Sun, Sandton Towers and
Garden Court Sandton City)
083 564 4590
Colin Ackroyd - Risk Manager Tsogo Sun Hotels (Retired)
082 800 5845