sfafsafas

1. TRENDS
AND
DEVELOPMENT
IN ROOMS
DIVISION
MANAGEMENT
PRESENTED BY
FARES SAMIR MANSOUR

2. OUR MAIN
TOPICS
Work Force (Staff Management)
Outsourcing
Operation Use
of T
echnology
Go Green
Security
Decreasing Costs
InRoomT
echnology Trend

3. WORK FORCE: STAFF
MANAGMENT
Recruiting, training, and managing a team of employees is a
massive operation for medium- to large-scale organizations
such as hotel groups, chains, or even larger business owners
Turnover may be as high as 70%, but your company can face
this issue effectively by adhering to best practices and
making a determined effort to improve how you handle this
area of your organization

4. STRATEGIES FOR
ATTRACTING QUALIFIED
APPLICANTS
Make the job description, expectations and remuneration as
explicit and straightforward as possible. Prioritise applicants with
"people skills" above everything else, because personality is
essential when interacting with visitors. Post your job postings in
locations where the proper individuals will see them, such as hotel
employment sites
Don't be general - tailor your pitch to specific positions. Consider
this example from a hotel in Hawaii. Ask the proper questions and
pay close attention to how an applicant responds. You should get
a rough sense of their personality, which will help you make
decisions. The experience will also help you understand how they
think and act

5. PROVIDE YOUR CANDIDATES
WITH ROLE-S PECIFIC
QUES TIONS AND
SCENARIOS, SUCH AS
HOW THEY WILL DEAL WITH HARDSHIP, SUCH AS SYSTEM FAILURES
WHAT THE IR S TRATE G Y WO ULD BE TO C O PING WITH S TAFF DIS PUTE S
HOW THEY PLAN TO HANDLE VISITOR C O N C E R N S
IF THE Y HAV E S UG G E S TIO NS O N WAY S TO E NHANC E O R RAIS E
OUTCOMES, PLEASE SHARE THEM
HOW DID THEY G O ABOVE AND BEYOND FOR A VISITOR?

6. Here are some points for your
new workers get off to a good
start
Establish a work culture that is healthy, fun, and
engaging
Create an onboarding programme that is meant to
completely train staff before sending them out into
the field
Provide equitable and competitive wages, work-life
balance, and working conditions
Recognize and reward early accomplishments, even
if they are as simple as training completion

7. DO’S AND DON'TS OF HOTEL EMPLOYEE
TRAINING
DO
• COMMUNICATE YOUR G OA L S AND IDEAS TO STAFF - IT ENHANCES THEIR
APPLICATION TO TRAIN IF THEY REALISE THEY' LL BE WORKING TOWARD A LARGER
GOAL
• REQUEST FEEDBACK —FEEDBACK ON TRAINING PROCEDURES IS ESSENTIAL S O
THAT YOU MAY MAKE N EC ES S A RY MODIFICATIONS
•COLLABORATE WITH OTHER HOSPITALITY FIRMS - BY OBSERVING HOW OTHERS
TEACH THEIR PERSONNEL, YOU CAN NARROW IN ON WHAT IS BEST PRACTISE
•TRAIN ALL WORKERS EQUALLY - EVEN INDIVIDUALS WITH PAST EXPERIENCE IN A
COMPARABLE FUNCTION MAY REQUIRE REFRESHER TRAINING OR MAY NEED TO
MASTER PRACTISES UNIQUE TO YOUR COMPANY
DON'T COMMUNICATE YOUR G OA L S AND IDEAS TO STAFF - IT ENHANCES THEIR APPLICATION TO TRAIN IF THEY
REALISE THEY' LL BE WORKING TOWARD A LARGER GOAL
REQUEST FEEDBACK —
FEEDBACK ON TRAINING PROCEDURES IS ESSENTIAL S O THAT YOU MAY MAKE
N EC ES S A RY MODIFICATIONS
COLLABORATE WITH OTHER HOSPITALITY FIRMS - BY OBSERVING HOW OTHERS TEACH THEIR PERSONNEL, YOU
CAN NARROW IN ON WHAT IS BEST PRACTISE
TRAIN ALL WORKERS EQUALLY - EVEN INDIVIDUALS WITH PAST EXPERIENCE IN A COMPARABLE FUNCTION MAY
REQUIRE REFRESHER TRAINING OR MAY NEED TO MASTER PRACTISES UNIQUE TO YOUR COMPANY

8. WHAT DOES EFFECTIVE STAFF MANAGEMENT
ENTAIL?
Many people are natural managers, but even those who aren't will frequently find themselves
in positions of administration. With some effort and practise, anyone can become an
effective people manager
To accomplish the intended results, successful staff management requires matching their
requirements with the needs of the firm. The day-to-day complexities of this may get
extremely sophisticated, which is why you must be well prepared to be a great manager or
leader
Often, you must be extremely honest with yourself about your strengths and flaws, and you
must maintain your cool in every encounter you have with your team, especially during
difficult moments

9. Keep your door wide open - It's critical that you're approachable
and that employees feel they cancome to you withinquiries or for
assistance
Be explicit - Whenyour employees have clarity, they will
performmuchbetter. If there is a problemwithcustomer
service,for example, be clear about what needs to be
improved so that all employees canhandle the problem head-
on
Don't micromanage —This is a no-brainer, but it's still necessary.
When you delegate duties to employees, you must have faithin
their capacity to do them
Accept accountability - When something goes wrong, it's simple
to cast the finger at someone else, but a leader must also be
humble enough to realize when they have failed to meet
expectations
Be accessible to assist in any way you can, but don't
follow their every step
Encourage a team atmosphere - It is usually more
enjoyable to achieve and celebrate with people by your
side, so make sure that any victories you have are shared
withthe entire team
Provide individual guidance - As a team, you must all be
onthe same page,but eachindividual will have their own
personality and specialised position, so you must
communicate onthis level to get the most out of everyone
Measure and communicate outcomes - Noone wants to
labor in the dark, not knowing whether their efforts are
having an impact. Share outcomes on a regular basis
and let staff know how muchyouvalue their efforts

10. HOW TO MOTIVATE YOUR HOTEL
STAFF
Provide abundant opportunity for employees to upskill, learn, and gain diverse experience
Provide employees with frequent access to a variety of development options such as
courses, webinars, podcasts, workshops, and so on
Set aside time to recognise your employees' accomplishments on a regular basis, even if
there are no major milestones to celebrate - typically, the toughest work is done when
circumstances are rough
As employees gain experience, offer them greater responsibility and trust, so they can be
proud of their advancement
When your workers need or seek assistance, be helpful and flexible - everyone has a life
outside of work

11. So, to summarise, these are the greatest
ways for keeping employees at your hotel:
1.MAKE AN EFFORT TO HIRE CORRECTLY IN THE FIRST PLACE
2. INVEST SUFFICIENT RESOURCES IN PREPARING YOUR EMPLOYEES FOR SUCCESS
3. PROVIDE EXTENSIVE TRAINING TO YOUR EMPLOYEES
4. PROVIDE OPPORTUNITY FOR YOUR EMPLOYEES TO LEARN, PROGRESS, AND UPSKILL.
5. LEARN HOW TO BE A GREAT PEOPLE LEADER
6. GET YOUR TEAM ON BOARD WITH YOUR BRAND'S OVERARCHING OBJECTIVE
7. RECOGNIZE, APPRECIATE, AND APPLAUD YOUR WORKERS' CONTRIBUTIONS
8. CONSTANTLY SEEK FOR METHODS TO KEEP EMPLOYEES ENGAGED
9. HAVE FAITH IN YOUR EMPLOYEES AND DISTRIBUTE DUTIES
10.BE FRIENDLY, AVAILABLE, AND ADAPTABLE IN ORDER TO KEEP YOUR EMPLOYEES SATISFIED

12. Outsourcing
O UTS O URC ING IS THE PRO C E S S
OF HIRING A THIRD PARTY TO
PERFORM S E RV I C ES OR PRODUCE
PRODUCTS OR S E RV I C ES THAT
WO ULD O THE RWIS E BE DO NE BY
THE COMPANY' S OWN
SUBORDINATES AND STAFF IN-
HO US E . O UTS O URC ING IS US E D BY
BUSINESSES OF ALL S I Z ES AND
TYPES TO CUT C O S T S , BOOST
E FFIC IE NC Y, AND, IN MANY C AS E S ,
IMPROVE THEIR OVERALL
OFFERING

13. Significant Takeaways of
Outsourcing
Outsourcing allows businesses to save money on
labor costs such as employee pay, overhead,
equipment, and technology.
Companies also use outsourcing to focus on the core
components of their business
On the negative, communicating with outside
providers can be difficult, and security risks might
increase when many parties have access to critical
data

14. BENEFITS OF OUTSOURCING
Specialization
Specialization has been shown to have measurable economic benefits.
Total value added is maximized by focusing on activities in which an
organization is substantially more efficient
Market Discipline
A Market discipline has a number of advantages, including,
Focus on outputs rather than inputs by buyers
Competition between suppliers
Buyer choices
Innovative work methods
Flexibility
The ability to change the scale and scope of production at a low cost
and at a rapid pace
Cost Savings: When compared to in-house production, the costs are
lower

15. OUTSOURCING AT HOTELS
O UTS O URC ING C E RTAIN HO TE L O PE RATIO NS C AN BE V E RY BE NE FIC IAL TO THE
HOTEL’ S BOTTOM LINE, BUT THERE ARE ALSO DISADVANTAGES.
THERE ARE SOME IMPORTANT ADVANTAGES AND DISADVANTAGES THAT ARE
LISTED AS FOLLOWS:
ADVANTAGES
• REDUCTION OF HARD C O S T S
• BETTER QUALITY OF SPECIALIZED PRODUCTS AND/OR S E RV I C E S
• T EC H N O LO GY
• SPEND MORE TIME ON YOUR C O R E BUSINESS
• GAIN COMPETITIVE ADVANTAGE
• SHARE THE RISK
• REDUCE C O S T S
• IMPROVED DATA SECURITY
DISADVANTAGES
• REDUCED CONTROL
• COMMUNICATION ISSUES
• THE HOTEL IS NOT THE ONLY CUSTOMER

16. Outsourcing of Hotel Activities
The following outsourc ing list ha s some importa nt depa rtments tha t worth
talking about in the hotel sector, particularly in Rooms Division
Management
Maintenance Outsourcing
Small and medium-sized hotels may not be
able to afford to do all maintenance in-house,
nec essita ting the outsourc ing of some jobs a nd
functions. The following are a few instances,
however they are not exhaustive:
• Elevators
• Inspections of specialized equipment
• Roofing

17. MAINTENANCE OUTSOURCING
EXAMPLE
Throughout the hospitality industry, Handyman Company provides commercial handyman
services to hotels, motels, and inns. They perform anything from replacing light bulbs in
hard-to-reach spots to repairing drywall issues and even adding crown molding. Better yet,
they complete it on schedule and correctly. The following are some examples of international
hotels that offer maintenance services:
• RADISSON
• HILTON
• BEST WESTERN
• WYNDHAM • HOLIDAY INN
• BAYMONT INN & SUITES • CLARION

18. O utsourc ing housekeeping
operations
executive
general
housekeepers
managers
is an option for
and
to
examine. This can happen in
g uest rooms as well as
public plac es. Due to hotels'
cost-cutting goals, certain
hotel functions are becoming
increasing ly popular.
Housekeeping is one function
that may be regarded to be
often outsourced; some
benefits can be listed in the
following like:
Allows housekeepers to focus on their key strengths,
suc h as presenting a well- kept house and maintaining
the areas
Allows ag ility (flexibility) of operations in terms of
utilizing and rotating the manpower
Provides spec ialized and qualified advic e on the
upkeep of various areas
S taffing issues are reduc ed in the areas of rec ruitment,
training, assignment, appraisals, increments, and
dismissals

19. HOUSEKEEPING OUTSOURCING
EXAMPLE

20. SECURITY OUTSOURCING
Any hotel security must prioritize the safety of
visitors, employees, hotel assets, and the nearby
environment; yet, facilities must also optimize
profits without sacrificing service quality. Hiring
security experts can improve the operation's
quality and, in many circumstances, introduce
new ideas and more efficient working
procedures. It also frees up hotel management
to concentrate on customer-facing duties and
improving
outsource
the
their
guest
security
experience. Hotels
departments for a
variety of reasons, including the following:
• E X PE RT S E RV IC E S AT LE S S
C O S T
• MANAG E RIS KS
• S C ALABILITY

21. S E C U R I T Y O U T S O U R C I N G
E X A M P L E
Elite Falcons mission is an ace provider of hotel
security services in Patna. We firmly believe that
good service comes with great security.
Security is an integral and essential part of a
hotel’s success as inferior security leaves guests
exposed to potential risks and jeopardizes the
repute of the hotel. This company serving many
hotels in India especially in Patna city likes
Hotel Vivek, Aalcajars Inn, and Hotel Patliputra
Continental.

22. Hospitality operational
management is complicated,
elements and
with numerous interconnected
relationships.
Time management, perspective
switching, and issue resolution
are all essential skills for hotel
Without
personnel
the
and
correct
managers.
necessary
resources in
departments, a
the
hotel business
w ould not operate w ell.
Knowing about these divisions
can help you plan for your
future success.

23. G E T T I N G I N T O T H E H O T E L O P E R A T I O N
It might take years to develop the experience necessary to know exactly
what has to be done to maximize a hotel's operations. In this researc h, we
have discusses the intricacies of hotel administration in greater detail.
top hotel trends include a wide range of topics, including smart rooms,
going green, and alternative lodgings, as well as tec hnology, traveler
preferences, hotel design, and more
Things like : Position Suggestions for Improving Staff Operations
HOTEL CONCIERGE HOUSEKEEPING MANAGEMENT STRATEGY
SWOT ANALYSIS KAIZEN HOTEL MANAGEMENT DIGITAL CHECKLISTS
These are all important topic s that are essential for optimum hotel
operation managment

24. SWOTANALYSIS
By examining your hotel's
strengths, weaknesses,
opportunities, and
threats, you'll have a
better understanding of
your competitive
positioning –and which
strategies and tactics
will work best for your
hotel. this is why
businesses should look at
instances of small
companies and work
through a SWOTanalysis
for a hotel.
TEAM HEALTH
AND HUMAN
RESOURCES
Hotels that continuously
provide a great visitor
experience have one thing in
common: an excellent staff.
One of your most important
jobs as a hotel manager is to
nurture a workforce that
genuinely cares about its
visitors. And that
necessitates a genuine
concern for their well-being
on your part. that's why
business owners always
focus on human resources
and employee wellness,
productivity, and
management to help you
maintain your team in top
shape.
DECREASING
WORKPLACE
STRESS
Stress is a bad thing.
Employees who are under a
lot of stress are more likely to
miss work and perform badly.
This will kill your profits
without you knowing it, and it
always must be addressed
front on; and we must raise
awareness of workplace
stress for managers to
realize the impacts of
workplace stress, the origins
of stress, and specific
techniques for dealing with
employee concerns.
HRM
TECHNOLOGY
There's always a post to fill,
an interview to conduct, a
new recruit to onboard, and
performance reports to file
in an industry with a high
turnover rate. It's a
profession that may be
incredibly demanding! With
the correct technology,
though, the task might even
be entertaining. that's why
picking HR staff is one of the
trickiest and most sensitive
processes in the hospitality
industry.

25. MARRIOTTHACK
Hotel hacking is a popular target for hackers since hotels store a lot of personal
details, such as credit cards and locations. A recent data breach at Marriott has
brought the industry's cyber security standards to the forefront. That's why
businesses should always keep their systems secure and learn from mistakes made
by others.
TECHNOLOGICAL TRENDS THAT
AFFECTHOTEL OPERATIONS
Whenit comesto technology,the hotel businessisn'talwaysthe firstto adopt it. Partof
thisisdue to the expenseand challengesof movinga 24-hour hotel businessto a new
platform,system,orsoftware.
One of thefew advantages of theongoing epidemic isthat it providesdowntimefor your
hotel's technological systems to be reassessed and may be restructured. Look through
these comprehensive guides to learn which hotel technology trends are significant and
hereto stay,as wellas whichonesaren't.

26. The transition from on-premise hosting to cloud computing is widely regarded as one of the most
significant changes in hotel technology. Cloud computing could save money while keeping hotel
technology relevant and up to date by removing on-site upkeep and regular update expenditures
Cloud Computing
Payment Processing: the Payment system is one of the most inconvenient and perplexing
expenditures for a hotel. There's no way around it, so you'll have to go through it. and when
businesses mostly have to invest huge amounts of money to have an efficient way to
process money
Payment
Processing
Software that hotels use everyday
in their operation
Q UO RE HO TEL ALIC E O RAC LE O PERA
MONSCIERGE CLOUDBEDS

27. Other questions that need to be
asked for optimum operation like:
What is the job of a hotel operations manager?
What exactly is a hotel operating plan?
In a hotel, what are the operational departments?
What steps may be taken to enhance hotel operations?

28. USE OF
TECHNOLOGY
Hotel technology refers to a wide range of IT, e-commerce, and other related
technological solutions utilized in the hospitality business
This technology is often used to either make life simpler for a company's staff or to
improve the overall experience for hospitality consumers
This can be accomplished in a variety of ways. Here are some trends technologies in
the hotel industry

29. Customers who have become comfortable to
unlocking their
with facial and
smartphones and computers
fingerprint recognition will
eventually demand the same simplicity when
accessing their hotel rooms, according to experts
SUSTAINABILITY
GOING CONTACT-FREE VIRTUAL & AUGMENTED REALITY
HEALTHAND WELL-BEING
TECHNOLOGIES USED IN THE
HOSPITaLITY INDUSTRY
making content available on a range of devices
without the requirement for a VR head set. Once
on site, visitors should be able to pull out their
trusty companion — their smartphone – and simply
point it at real-world artefacts to get further
information
More far-reaching ethical and environmental
considerations are impacting decisions made at
the hotel management level as a logical extension
of avoiding throwaway plastics, minimizing
superfluous paper consumption through opt-in
receipts, and decreasing food waste
An increasing demand for health analysis of
medical images and bespoke treatment plans is
driving demand for high-quality treatments.

30. hotels must provide access to audio-visual (AV)
and digital conference capabilities. While the
quantity of AV and digital equipment in a normal
conference room is relatively little
DIGITAL CONFERENCES
NFCTECHNOLOGY
MOBILE COMMUNICATION ANDAUTOMATION
INFRAREDSENSORSANDROBOTS
for guests
Hotel operators are investing in systems and
technologies that can personalize the experience
when they invest in digital apps for
check-ins, room service, and other customer-
oriented digital interactions
This technology is also suitable for hotel self-
check-ins.
NFC technology may be used to personalize a
guest's experience at a hotel or resort, in addition
to payments and making it easier to get access to
hotel rooms.
Some hotels are already providing more futuristic
experiences, such as robots bringing room service
orders to guests' doors. Rather than posting a 'DND'
sign on doors or having cleaning staff wake up
traveling guests with knocks and phone calls, hotel
personnel may use infrared scanners to detect body
heat within a room and inform cleaning workers
that they should return later if the room is currently
inhabited.
Data provides insight into
behaviors, allowing hotels
prior purchasing
to adapt their offers
and promotions, and automatically deliver
similar services to previous stays, much beyond
merely adding the customer's name to email
welcomes.
PERSONALIZATION STAYICAUTIONS
there are a multitude of reasons why tourists may
opt to stay closer to home, such as environmental
or budgetary considerations, with local vacations
increasing significantly this year.

31. According to a previous poll conducted by Smith
respondents
requested access
Micro Software, 81 percent of
to mobile video
hotels, and 55 percent indicated
content at
that the
availability of mobile content at a hotel would
affect where they choose to stay
ENTERTAINMENT
CLOUDSERVICES
Hotels want to be capable digital
of offering
content but don't want to spend in IT
infrastructure or employees, therefore cloud
computing is the best option.
Smart room entry systems will become more
common in hotels, allowing customers to open
their doors by merely swiping their phones across
a keyless pad on the door.
SMART ROOM KEYS
Technology has pervaded practically every part of
our lives, and hoteliers must accept that almost
everyone checking into a hotel, resort, spa, or
lodge will be carrying a smartphone.
FEEDBACK ON SOCIAL MEDIA

32. M IN IM IZ IN G
W A T E R W A S T E
A N D U S A G E
When hotels decide to go
green, one of the first
things they try is to reduce
their water usage. Leave
notes in each room
indicating how much
water they will save by
taking shorter showers, as
well as a list of the team's
water conservation efforts.
GO GREEN TREND
HOTELS ARE NOW ENGAGING IN A VARIETY OF ACTIVITIES TO IMPLEMENT GREENING
PRO C EDURES TO SAVE THE ENVIRO NMENT. G UESTS HAVE INC REASING LY LO O KED BEYO ND
AMENITIES WHEN CHOOSING WHERE TO STAY IN THE RECENT DECADE
R E D U C IN G
P LA S T IC
P R O D U C T S
When it comes to being
green, one of the first
subjects that comes up is
plastic. The hotel will be a
greener place to stay by
reducing the amount of
plastic on the premises by
not providing bottled
water or straws.
E LIM IN A T IN G
F O O D W A S T E
Because the hotel's
restaurants are the only
places where guests can
eat, considerable food
waste is unavoidable. The
hotel has each
department's employees
engage in determining
where the majority of the
trash originates and
determining the best ways
to decrease that amount.

33. IN C LU D IN G
A LLE R G E N -F R E E
H O T E L
F E A T U R E S
Indoor plants could also
be switched from flowers
allergy-provoking
with
odors
plants
to sustainable
that require less
frequent routine watering
and don't
qualities
have any
that irritate
seasonal allergies.
M O N IT O R IN G
C A R B O N
E M IS S IO N S
Investing in solar energy or
turning off the air
conditioning for vacant
rooms are two ways hotel
m anagem ent team s can
time
ways
cut carbon em issions. It
will take som e to
of
transition to new
thinking about energy
consum ption, but it will
reduce the hotel's carbon
footprint and demonstrate
to custom ers that the
hotel team is committed
to sustainability.
G O I N G G R E E N I N H O U S E K E E P I N G D E P A R T M E N T
Green cleaning can be defined in a variety of ways, but the end goal i s to use procedures
and products that are safe for both the hotel and the environment. Here are some reasons
why the housekeeping staff should become more environmentally conscious.

34. B E TTE R F O R TH E E N V IRO N M E N T
B E TTE R TRA N S P A RE N C Y O F IN GRE D IE N TS
S A F E R TO U S E
D O E S N ’T P O LLU TE W A TE R B O D IE S
C LE A N E R, F RE S H E R A IR Q U A LITY
P E RS O N A L P RO P E RTY LA S TS LO N GE R
T H E N E W T R E N D S O F G O I N G G R E E N B Y H O U S E K E E P I N G D E P A R T M E N T
K E E P IN G T H E
C H E M IC A LS O U T
Chemicals are used
significantly more frequently in
the housekeeping sector than
in workplaces or houses. The
housekeeping department
must choose the least
damaging cleaning products
while acquiring them. If
harmful cleaning chemicals are
utilized in hotels, the water run-
off might damage water
supplies.
U S E C H E M IC A LS
S A F E LY
Harmful chemical exposure can
have a negative impact,
especially on housekeeping
staff, and should be minimized
as much as possible. When
dealing with strong chemicals,
employees must be equipped
with appropriate safety
equipment, such as safety
goggles and gloves.
C LE A N GRE E N
The housekeeping crew must
maintain a high level of
cleanliness, which includes
making sure all surfaces are clean
and pristine on a regular basis.
Chemical-based fungicides, for
example, can have an influence
on local insect populations,
including bees, and certain
cleaning products can emit
poisonous fumes or damage
cleaning employees if handled
incorrectly.
IN V E S TIN G IN GR E E N
E Q U IP M E N T
Vacuum cleaners that meet
the Carpet and Rug Institute's
Green Label Program
guidelines and operate at a
sound level of less than 70
decibels, for example, are
recommended by Green Seal,
an environmental certification
organization in the United
States.

35. HAVE A PEST
MANAGEMENT PLAN
"A communications strategy directed to
building occupants that addresses universal
notification, which requires advance notice of
not less than 72 hours before a pesticide is
applied in a building or on surrounding grounds
that the building management maintains under
normal conditions and 24 hours after a pesticide
is applied in an emergency, other than a least-
toxic pesticide," it says.
INTRODUCE TRAINING
COURSE S FOR HOUSE K E E PING
STAFF
It won't matter whether the hotel have eco-
friendly practices and products in place if the
hotel cleaning team isn't using them effectively.
This program would undoubtedly assist hotels
in conserving water that would otherwise be
squandered owing to wasteful toilet flushing or
overuse of certain cleaning methods.

36. Sustainable operations
and maintenance (O&M)
practices are primarily
concerned with the
actions of building
occupants, and include
aspects such as safety,
health and safety,
comfort, and productivity,
as well as an
understanding of the
need for future
generations to reuse and
recycle building
components
Establish a comprehensive
preventive maintenance
program to ensure that all
maintenance systems operate
as intended
Surveys, education, clear signs,
and incentive programs can all
help to engage maintenance
workers
Measure and track the hotel's
energy and water consumption
as part of the maintenance
team in Energy Star Portfolio
Manager
T H E N E W T R E N D S O F
G O IN G G R E E N B Y
M A IN T E N A N C E
D E P A R T M E N T
Going Green
in the
Maintenance
Department

37. HOTEL SECURITY
ENTRANCES
AND EXITS
MONITORE D
The presence of security
officers at a hotel deters
criminal activities.
Security guards stationed
at the hotel's entrances
and exits keep an eye on
the continual flow of
people coming in and out
at all times.
The guest experience is crucial to a hotel' s image, and investing in effective
sec urity servic es is c ritic al to making visitors feel c omfortable and protec ted.
SURV E ILLA NCE
PHYSICALLY
Security guards patrolling
the hotel grounds are on
the lookout for any strange
behavior. Security guards
should monitor the
hallways, stairwells,
lobbies, parking lots,
restaurants, and bars on a
regular basis.
PROTE CTING
PROPERTY
FROM DAMAGE
Security guards patrolling
the hotel grounds are on
the lookout for any strange
behavior. Security guards
should monitor the
hallways, stairwells,
lobbies, parking lots,
restaurants, and bars on a
regular basis.
GUEST
PROTE CTION A ND
ATMOSPHERE
Unruly guests or visitors
can be handled by
security guards,
preventing unfavorable
situations from escalating
out of control. Officers can
also offer extra security for
VIP or controversial hotel
guests who may attract
public attention or
demonstrations.

38. When law enforcement arrives on the scene, they might also give
crucial aid and information.
Some security agents are trained in delivering first aid and
performing life-saving measures like as CPR to assist visitors and
employees until medical help arrives.
A S S E T P R O T E C T I O N
Hotels have a wealth of assets that must be safeguarded, ranging
from pricey furniture and computer technology to visitors' personal
possessions and cars.
G U E S T E S C O R T
Hotel visitors may get belligerent or inebriated on occasion,
especially in hotels with bars. Security staff follow hotel protocol in
dealing with these visitors, either guiding them off the premises or
to a cab, or holding them for the police if necessary.
DEALING WITH EMERGENCIES QUICKLY AND EFFECTIVE

39. WHAT QUALITIESSHOULDHOTEL
SECURITY OFFICERS POSSESS?
Many sec urity agenc ies provide servic es to a wide
range of organizations, but it is critical to select
officers who are experienced and prepared to
address the unique needs of hotels.
The management must also ensure that the following
areas are covered by the Safety and Security systems:
GU E S T: P RO TE C TIO N
F RO M S TRA N GE RS ,
H O TE L S TA F F , P E S TS ,
F O O D P O IS O N IN G, A N D
O TH E R C RIM E S S U C H
A S M U RD E R A N D
K ID N A P P IN G , A S W E LL
A S H E A LTH D A N GE RS
F RO M O U TS ID E RS ,
H O TE L S TA F F , P E S TS ,
F O O D P O IS O N IN G, A N D
S O O N .
E M P LO Y E E S :
P RO TE C TIV E GE A R,
S H O E S , F IRE D RILLS ,
C LE A N D RIN K IN G
W A TE R S U P P LY ,
U S A GE O F A Q U A
GU A RD S , S TE RILIZ E D
W A S H RO O M S , A RE S O
IM P O RTA N T F O R A LL
E M P LO Y E E S .
GU E S T LU GGA GE :
S E C U RE LU GGA GE
S TO RA GE S P A C E S , A S
W E LL A S
A P P RO P RIA TE
E Q U IP M E N T S U C H A S
LU GGA GE TRO LLE Y S
A N D B E LLH O P
TRO LLE Y S , S H O U LD B E
S U P P LIE D .
HOTEL EQUIPMENT: THE
SAFETY AND SECURITY
MUST COVER UP FIRE
ALARM SYSTEM, TERROR
ATTACK SECURITY
SYSTEM, WATERFLOODING
SECURITY SYSTEM,
EARTHQUAKE
SURVEILLANCE SYSTEM,
SAFE VAULT SAFETY AND
SECURITY SYSTEM AND SO
ON ARE CRUCIAL.
ASIDE FROM THE USE OF A
WHOLE MATERIAL
MANAGEMENT SYSTEM,
THE SAFETY AND
SECURITY SYSTEM
SHOULD INCLUDE
SUITABLE STORAGE AND
PEST CONTROL
MEASURES.

40. After each transaction, the cashier should close the cash register drawer
An unscheduled audit of front office cash registers should be performed on
a regular basis by a supervisor or a member of the accounting division
Hotels should have a policy stating where personnel should put cash during a
transaction
Protection of Funds
Only one individual should have accessibility to each cash bank, which should be kept in its
own drawer; and all transactions should be documented immediately

41. IN ROOM SECURITY TREND
The guest experience is crucial to a hotel' s image, and investing in
effec tive sec urity servic es is c ritic a l to ma king visitors feel c omforta ble
and protected.
ENTRANCES AND EXITS MONITORED
The presence of security officers at a hotel deters criminal activities.
S ec urity g ua rds sta tioned a t the hotel's entra nc es a nd exits keep a n eye
on the c ontinua l flow of people c oming in a nd out a t a ll times.

42. Surveillance
Physically
Security guards patrolling the hotel grounds are on the
lookout for any strange behavior. Security guards should
monitor the hallways, stairwells, lobbies, parking lots,
restaurants, and bars on a regular basis.
Protecting
property from
damage
Security personnel can help hotels avoid property damage,
especially if police are monitoring the hotel's grounds. They
can also help in cases when guests have damaged their
accommodations.
Guest protection
and atmosphere
Unruly guests or visitors can be handled by security
guards, preventing unfavorable situations from escalating
out of control. Officers can also offer extra security for
VIP or controversial hotel guests who may attract public
attention or demonstrations.
Dealing with
Emergencies Quickly
and Effectively
When law enforcement arrives on the scene, they might also
give crucial aid and information. Some security agents are
trained in delivering first aid and performing life-saving
measures like as CPR to assist visitors and employees until
medical help arrives.

43. Asset
protection
Hotels have a wealth of assets that must be
safeguarded, ranging from pricey furniture and
computer technology to visitors' personal
possessions and cars.
Guest
escort
Hotel visitors may get belligerent or inebriated on occasion,
especially in hotels with bars. Security staff follow hotel
protocol in dealing with these visitors, either guiding them off
the premises or to a cab, or holding them for the police if
necessary.
WhatQualities Should Hotel Security Officers
Possess?
Many security agencies provide services to a wide range of
org a niza tions, but it is c ritic a l to selec t offic ers who a re experienc ed
and prepared to address the unique needs of hotels.
The ma na g ement must a lso ensure tha t the following a rea s a re
covered by the Safety and Security systems:

44. Decreasing
costs
Rooms Department Revenue Management
Hotel management pays close attention to changes
in room revenue per available room and
penetration. This is because the money hotels earn
from renting guest rooms is the most common
source of revenue for all types of properties in the
United States. Room revenue accounted for 68.1
percent of overall operating revenue in 2015,
according to the 2016 edition of Trends in the Hotel
Industry. At limited-service and extended-stay
hotels, this figure approaches 97 percent. Room
revenue, on the other hand, accounts for only 51.8
percent of overall revenue at resorts. The following
figure here shows the percentage of each room
division department expense.

45. Monitoring overtime to cross-training housekeeping staff
Making sure housekeeping and laundry staff adhere to standards
offers more control over this area
Some hotels find outsourcing cleaning services completely is an
excellent solution
Hotels big and small are getting in on green practices that save both
the customer and owner money
Housekeeping Reducing
Costs New Trends
Reducing housekeeping and laundry expenditures can help you save money on your
hotel's operating costs. Labor costs, as well as laundry costs, should be understood by a
skilled management. The following are some methods for cutting costs in the hotel
housekeeping department:

46. Maintenance Reducing Costs New Trends
There are new trends that can be used in the maintenance department in
order to lower the costs and maximize profits including:
• Ana lyz ing the ma intena nc e depa rtment expenses in deta il
• Cross training staff for optimum resource utilization
• Use of technology in maintenance department

47. 1. Guest: Protection from strangers, hotel staff, pests, food poisoning, and other crimes such as murder and kidnapping,
as well as health dangers from outsiders, hotel staff, pests, food poisoning, and so on.
2. Employees: Protective gear, shoes, fire drills, clean drinking water supply, usage of aqua guards, sterilized
washrooms, are so important for all employees.
3. Guest luggage: Secure luggage storage spaces, as well as appropriate equipment such as luggage trolleys and
bellhop trolleys, should be supplied.
4. Hotel Equipment: the Safety and Security must cover up fire alarm system, terror attack security system, water
flooding security system, earthquake surveillance system, safe vault safety and security system and so on are crucial.
5. Aside from the use of a whole material management system, the safety and security system should include suitable
storage and pest control measures.
6. Protection of Funds:
• Only one individual should have accessibility to each cash bank, which should be kept in its own drawer.
• All transactions should be documented immediately.
• After each transaction, the cashier should close the cash register drawer.
• An unscheduled audit of front office cash registers should be performed on a regular basis by a supervisor or a member
of the accounting division.
• Hotels should have a policy stating where personnel should put cash during a transaction.

48. In-Room Technology Trend
The hotel sector is always evolving with new technologies,
particularly in the room division department and all of its
divisions. The following are some of the technologies that are
used or deployed in the room:
Room-Service Applications
Web-based room service apps are now available for computers and mobile
devices. Guests can either enter in the website address or scan a QR code on their
nightstand to make the process easier.

49. HD Voice Controlled & Touch Screen
Thermostats
Angie device is a technology is taking the room temperature
game to the next level with interactive voice and
touchscreen interfaces that provide one of the most crucial
components of any hotel environment a sleek,futuristic feel.
Application less Hotel Staff Video Chats
Customer service videos (both recorded and live),
according to experts, are the secret to happier
guests.

50. Smart Bathrooms
These bathrooms provide features including
Voiceassistantcapabilities(syncingupwithdevicesprovidedbythehotelorthe
guests’personalones).
Automaticsoftwareupdatessothelatestfeaturesandcapabilitieswillalwaysbe
madeimmediatelyavailabletousers
Waterandenergyusagereductionsubtleenoughthatguestswon’treally
noticeitbutpowerfulenoughthatitcouldcutdownasmuchas30%ofthe
normalconsumptionperroom
Systematically sanitized pipes to ensure absolute cleanliness
Automatictemperaturecontrolsforchildrenandsensitivebathers.

51. Interactive TVs
Look for trendy features like Ultra HD, Wide Color Gamut, and HDR if you want to
include newerTV models in your immediate hotel amenities plan.
In-Room Tablets
With features like pre-loaded apps and locked screen backdrop graphics, in-room tablets are
usedtopromoteevents,re-bookingoffers,andloyaltyprograms.
Air Filter Systems
Most allergy sufferers are concerned about pollen, pollution, and pets, but as our
knowledge (and appreciation of) air quality grows, improved air filter systems will
become a modern in-room hospitality tech amenity that no one can live without.

52. SPECIAL THANKS TO DR MOSTAFA EL SAQQA
HOPE YOU HAVE ENJOYED OUR
PRESENTATION
THANK YOU