The document is a resume for Sarah Dawn Dookran-Mohammed. It outlines her objective of being a proven asset, education including degrees in medical front office and billing, stores management, and television broadcasting. Her experience includes roles in medical billing, retail management, administrative management, and photography branch management. She has various certifications and over 20 years of experience in customer service, operations management, and administrative duties.

1. Sarah Dawn Dookran-Mohammed
5197E Jaczko Lane, West Palm Beach 33415
Phone: (561) 502-1526▐ Email: srhmhmmd@yahoo.com
OBJECTIVE
“I want to be a proven asset to the organization that I work for.”
EDUCATION
Florida Career College Boynton Beach, FL
Medical Front Office and Billing Grad – 2016
University of the West Indies St. Augustine, T’dad
Stores Management Grad - 2013
Institute of Broadcasting Careers Chaguanas, T’dad
Television Broadcasting Grad - 2011
CERTIFICATIONS
 Diploma – Medical Front Office Billing & Coding – Class of 2016
 Certification – Television Broadcasting – 2011
 Certification – Stores Management – 2013
 Certification – Customer Service
 Certification – Airline Baggage Handling & Security
 Certification – Computer Literacy
 Certification - Adolescent Development Program
 Certification – Food Handling & Restaurant Management Servsafe
 Certification - High School – Completed – Lakshmi Girls’ Hindu College – 1989-1994 - CXC
SKILLS
 Appointment Scheduling/Rescheduling
 Patient Registration/Information Management
 Medical Front and back Office procedures
 MS400 & ICD 10 coding
 HIPAA Compliance
 Medicare Compliance
 CPT and ICD-9-CM Coding
 Knowledge of Anatomy & Physiology
 Insurance and Claim Processing
 Medical Billing and Collections
EMPLOYMENT HISTORY
Florida Department of Agriculture and Consumer Services
Division of Licensing West Palm Beach, FL
Knowledge Services 05/2016 – Present
 Answer and direct all incoming phone calls to division
 Provide information regarding concealed weapons, security and firearms licenses
 Create appointments for all applicants of licenses
 Advise license holders on the status of licenses and fees of renewals

2. Family Dollar West Palm Beach, FL
Assistant Store Manager 01/2016 – 05/2016
 Custodian of safe and store
 Bank deposits
 Balance cashiers and safe nightly
 Train all cashiers to cash and customer service
 Merchandising
 Interviewing & Recruiting
 Receiving of goods
 Inventory
 Provide an excellent customer service experience
 Operations Management
The London Clothing Company San Juan Trinidad
Administration Manager 06/2014 – 09/2015
 Communicate and direct a team of 26 managers (6) and customer service professionals (20).
 Supervise daily functions of administrative office
 Monthly reports and analysis
 Monthly inventory
 Create marketing strategies to promote brand
 One on one communication with clients via telephone
 Creative designer of all newsletters sent via email
 All product photography
 Creative designer of all newsletters sent via email
 Consulting and Operations Management
C.L.M. Photo Ltd (d.b.a.) Photo world Trincity, Trinidad
Branch Manager 09/2006 -05/2014
 Staff schedule
 Recruiting, assessing and promotion of employees
 Payroll
 Employees’ contracts
 Inventory
 Foreign & local orders
 Branding, marketing and advertising
 Key sales strategies
 Quality control management
 Creative director of all photography assignments
 Coordinator and chairperson of all directors’ meetings and company events
 Policy making
 Trainer in customer service management and telephone etiquette
 Consulting and operations management
*** Professional Reference available upon Request ***

3. HIGHLIGHTS
◊ Retail inventory management
◊ Accurate cash handling
◊ Store opening and closing procedures
◊ Store operations
◊MS Office proficient
◊Outstanding communication skills
◊Exceptional leader
◊Fashion and design background
◊Conflict resolution skills
◊Team-oriented
◊Commission sales
◊Sales professional
◊Recruiting and interviewing
◊Reliable
◊Flexible schedule
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◊9 years working knowledge:
* M.Y.O.B Accounting software
* Retail Management Register System
* Operation of Printpix, Kodak, Hi Ti, Lucidiom and
* Fuji Photo Terminals
* Studio Photography in a supervisory position
◊10 years’ experience in marketing, advertising and
◊promotional events (re-branding)
◊11 years in policy making and effective implementation
◊13 years’ experience coaching and mentoring employees and teenagers
◊16 years’ experience of researching, business sales yearly planning keen analytical skills
◊16 years’ experience in crises management/ conflict resolution/consultation
◊ 1 year experience managing Magento Platform
◊6 years’ experience in FX Photo key Pro and Photoshop software
◊13 years operations management
◊20 years professional customer service experience
◊21 years’ experience telephone etiquette
◊21 years’ experience in filing and administrative duties
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