Duties of a Customer service clerk

1. By G. Flanders-Hinds
Section 11
Objective 2(b)

2.  Deal with customer services
enquiries
 Identify, research and solve
customer issues
 Provide customer with products and
service information
 Transfer calls to appropriate staff
members

3.  Accept customer’s orders
 Track the status of customer’s
order
 Keep customers informed of delays
or early deliveries
 Interface with customers
 Inform customers on promotions
and offers
 Liaise with customers- he/she is act
as a ‘go between’ for the customer
and company

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